customer service every day
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
White Paper Learn how to improve internal customer satisfaction levels and overall IT perception. Discover strategies that every IT help desk should practice for improved IT service delivery. View this Webinar, featuring Chip Gliedman, principal analyst for... [05 Jul 2008]
Telecommunications Company Employees Improve Service With New Customer Care System
White Paper Its customer contact centre is the largest of its kind in Croatia, and employees field hundreds of customer enquiries every day. T-Com worked with Microsoft Services to implement the Microsoft Customer Care Framework, which integrated all of its... [30 Apr 2008]
Microsoft Online Customer Story: Nissan
White Paper The consumer-geared potential for that progressive technology goes far beyond gaming - it opens doors for people who use the Internet every day to search and map. Companies like Nissan are betting that while eye-catching graphics are generally a... [16 Apr 2008]
Momentum Webcast: Do Extraordinary Things Every Day With Microsoft Dynamics CRM! (Level 100)
White Paper This webcast shows how the productivity of sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0. [14 Apr 2008]
Heathrow T5 - it's not just about the tech
News Coby explained that members of staff were closely consulted to define processes to be simple and more efficient, while also ramping up customer service. He added that in developing T5's IT, the team had to remember that the systems being put in... [03 Mar 2008]
Peter Cochrane's Blog: Locked in at the bank
Comment Go back 40 years and you would find telecoms providers slow to respond to customer and market demands. Like the banks, they served a customer base that was largely lethargic and faced little or no competition. [07 Feb 2008]
Take Control of File Transfer Operations
White Paper With Sterling Commerce managed file transfer solutions in place, companies enjoy improved service level agreements (SLA) and regulatory compliance, higher customer satisfaction, reduced operating and IT cost [30 Jan 2008]
O2 cuts price for surfing abroad
News The cuts are not dependent on opting into a bundled tariff - a tactic employed by operators until now - but will affect every customer, whether on a prepay deal or a contract. This provides a fairly cost-effective service for people who need to... [15 Jan 2008]
Bank Adanim Goes Electronic With Correspondence to Improve Customer Service and Lower Mailing Costs
White Paper In a country where antiquity merges with the present every day, Bank Adanim knows better than to linger in the past. The Israeli bank, which offers customers a wide range of financing solutions, is a leader in home loans, mortgages and real-estate... [16 Nov 2007]
MTR Corporation Uses New-Generation HRMS to Help Streamline HR Management
White Paper MTR Corporation is recognized as one of the world's best railways for reliability, customer service, and cost efficiency, thanks to the more than 6,000 staff who works behind the scenes to maintain secure and highly reliable operations. [05 Nov 2007]
With mySAP Customer Relationship Management, GEW RheinEnergie Thrives in a Deregulated Market
White Paper Armin Druschke, project leader for the mySAP CRM and mySAP BI implementation at the Cologne, Germany-based energy supplier GEW RheinEnergie, sums up his experience in one, neat statement: "Customer Relationship Management is a philosophy that... [28 Sep 2007]
Interview: Tesco CIO Colin Cobain
Comment We'll have common processes and systems but the offer to the customer will be very local. By having it in the shop you find you've quickly got to find a way of efficiently getting the product off the shelves to the customer, which is where Tesco... [25 Sep 2007]
Global Financial Services Firm Improves Customer Service With Ease-of-Use Solution
White Paper Today, Raymond James offers a powerful solution that enhances customer service, helps ensure regulatory compliance, and integrates easily with the business tools its Advisors use every day. Because 80 percent of these Advisors are independent... [06 Sep 2007]
THINQ Learning Solutions Case Study: CVS/Pharmacy
White Paper TrainingServer LMS helped employees adapt to a new, standardized training program that increased the consistency of customer service and improved employee knowledge. As the nation's largest retail provider of prescriptions, CVS/pharmacy understands... [26 Jul 2007]
Dell slapped with fraud lawsuit
News While even one dissatisfied customer is too many, the allegations in the attorney general's filing are based upon a small fraction of Dell's consumer transactions in New York. The court filing accuses Dell and Dell Financial Services of fraud... [16 May 2007]
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