customer service expands
Dunelm Mill signs Epos maintenance deal
News The retailer has signed up Vista Retail Support to maintain its estate of around 720 tills across 90 stores and to take responsibility for new till installations as it expands to 150 stores over the next few years.silicon.com Retail & Leisure [16 Jul 2008]
Telesphere Networks Expands Their Business and Reduces Internal Operating Costs With Pure MPLS Network From Global Crossing
White Paper Telesphere deployed Global Crossing for its solution which links Telesphere's core IP service hubs and customer sites across a secure MPLS backbone. Telesphere Networks wanted to offer its customers more advanced IP services built on a pure MPLS... [11 Jul 2008]
Lender Expands Sales and Improves Efficiency with the .NET Framework
White Paper When Collegiate Funding Services outgrew its legacy customer service system, it turned to the Microsoft .NET Framework. Collegiate Funding Services, LLC (CFS), an experienced provider of financial product and service programs to the higher... [03 Jul 2008]
Largest Greek ISP Expands Messaging Services with the Microsoft Solution for High Volume Exchange
White Paper This Microsoft Solution, based on Windows 2000 Advanced Server with Active Directory service and Microsoft Exchange Server 2000, has enabled FORTHnet to create a robust, extensible, and easy-to-manage messaging and directory solution to meet the... [03 Jul 2008]
Trillium Converting Expands Business With Radius Solutions PECAS Vision Software
White Paper Implementing a new software solution would not only help Trillium maintain their exceptional reputation in customer service, but also to solidify their position in the marketplace. With PECAS Vision, Trillium was able to follow the raw material... [05 Jun 2008]
Polish Advertising Agency Launches Integrated IT Environment, Enhances Campaign Support
White Paper Working with partner Panoramix, Oskar Wegner used Microsoft Visual Studio and the Microsoft Windows Server 2003 operating system to develop and launch a customized application that automates data management, integrates work processes, and expands... [10 Jan 2008]
Technology Advisor Expands Customer Base, Deepens Offerings With Web-Based Service
White Paper Its data service contains more than 2.5 million data points on 2,500 retailers and restaurants - information such as the types of hardware, software, and services that these companies use. However, the original service required users to have a... [31 Dec 2006]
MSIT Expands Hosted Team Site and Portal Offerings While Testing Deployment and Upgrade Scenarios for Users Worldwide
White Paper As the first and largest customer to deploy Office SharePoint Server 2007, the MSIT team has a unique opportunity to not only apply improved capabilities to its vast service offerings, but to provide valuable operational validation on... [31 Oct 2006]
Beijing Social Insurance Expands Customer Service
White Paper The company wanted to ensure high security and continuous service to support sudden increases in the number of concurrent users and protect IT investments by ensuring database infrastructure can be easily extended to cater for future growth. [14 Sep 2006]
The Sky Is the Limit as Ascent Expands Operations and Customer Service With a Cisco Business Communication Solution
White Paper Ascent Home Loans was experiencing the typical frustrations of an aging PBX telephone system - long waits for faxes, sales people stopping at the office to pick up voicemails, and the company unable to support employees wanting to work from home... [02 Jun 2006]
Build effective BGP policies with Cisco IOS
White Paper Cisco IOS software expands and enhances what is available with additional tools. The Border Gateway Protocol (BGP) is system routing protocol used to exchange routing information for the Internet and is the protocol Internet service providers (ISP... [17 May 2006]
Apple expands with Bangalore call centre
News However the company has also been hit with criticism over the quality of its customer support. An Apple representative said in a statement: "Apple has gained millions of new customers in the past year, and we are building a call centre in India to... [10 Mar 2006]
Opinion: It's all about 'right-sourcing'
Comment For instance, a company may acquire network capacity from a number of telcos as it expands its business. However, aggregating more and more services can obscure whether the customer is achieving value for money and sufficient competitive advantage. [31 Oct 2005]
PAETEC Expands Foundation of Oracle on Sun to Drive Continued Growth
White Paper PAETEC deployed Conquest to automate business processes throughout the company - from reducing keystrokes for order entry to providing detailed insight into sales and customer service activities. Recently named the second-fastest growing technology... [04 Aug 2005]
CRM Advantage: Efficient Electronic Payment Processing for Enhanced Customer Service
White Paper CRM Advantage expands the functionality of Microsoft CRM by allowing sales and customer service personnel to pre-authorize and charge electronic payments. Extending access of the payment function to key personnel shortens the order processing cycle... [22 Feb 2005]
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