customer service less than
Bumpy landing for Bangalore's airport dream
Comment If a customer wants a face-to-face meeting, Shenoy will be in Europe in less than 24 hours. While top executives can use the expensive helicopter ferry service launching soon, others are obliged to factor in a five-hour lead time before boarding... [30 Jul 2008]
Credit crunch prompts open source adoption
News The survey suggests open source is growing despite continuing customer concerns over whether the products will work with existing infrastructure and whether the open-source vendors themselves will continue to be viable. [29 Jul 2008]
Online retail takes 20p of the shopper's pound
News The company's director of online merchandising said: "The advantage [we] have is our experience in fulfilment and providing the best customer experience online. We will be looking to cut the clutter from stores, which may mean less products on show... [18 Jul 2008]
Dunelm Mill signs Epos maintenance deal
News There's nothing more frustrating for a customer than seeing an empty till when they have to queue to make a purchase. As a result, we hope to see increased sales and customer satisfaction through reduced queues and increased footfall. [16 Jul 2008]
Brits still dissatisfied with broadband speeds
News Well over half (58 per cent) of respondents said it is one of the most important factors when it comes to choosing a service; ahead of value for money (54 per cent); customer service (12 per cent) and technical support (12 per cent). [14 Jul 2008]
The Naked CIO: Service level disagreements
Comment In an industry trying to improve overall service, SLAs provide a licence to adopt a lowest-common-denominator mentality that acts against the concept of exceeding customer satisfaction. Finally, if you really want to breed customer service in your... [07 Jul 2008]
How an Automaker Is Transforming Business Processes through Improved Technology and Training
White Paper This automaker was known for its high-quality cars, its high-quality dealer network, and unfortunately, its less-than-high-quality customer service. The company asked EDS and a roadside assistance provider to help it redefine its roadside... [03 Jul 2008]
WRQ Verastream Host Integrator Enables ATandT to Dial Up Fast Legacy System Access
White Paper The cost of training the CSRs in the three systems, the time it was taking to respond, and the less-than optimal customer service all begged for an effective solution. One of ATandT's 1,100 customer service representatives could take as long as a... [03 Jul 2008]
Adidas: Leveraging the Customer Interaction Center With mySAP CRM
White Paper Sporting goods leader Adidas is using mySAP Customer Relationship Management (mySAP CRM) to provide superior service to its customers. Find out how Adidas deployed a customer interaction center with mySAP CRM in less than 12 weeks -- and achieved... [03 Jul 2008]
The Bank of Tokyo-Mitsubishi and Microsoft Alerts Deliver a New Level of Financial Customer Service
White Paper With its commitment to customer service and technology leadership, the bank was searching for a unique, time-sensitive, and noticeable way to deliver information. Using the Microsoft Alerts technology, the bank developed and launched its new... [03 Jul 2008]
EDS Helps Avista Corporation Achieve Better Customer Service at a Lower Cost
White Paper An improved ability to track and monitor fieldwork has resulted in a 25 percent efficiency improvement.The payoff — Avista Corp.gained more than $2 million since the start of its customer service system. [03 Jul 2008]
GeoLogistics Expedites GUI-Based Supply Chain APPS Deployment With Accelerators
White Paper To improve customer service efficiency, GeoLogistics migrated its legacy "green screen" AS/400 based operations management system to a new GUI-based interface. Among the various solutions GeoLogistics considered was upgrading its frame relay and... [03 Jul 2008]
WIMAN 2.6 System White Paper
White Paper The base station can support more than 1500 customer sites, utilizing less than 12 MHz of bandwidth. The WIMAN II 2.6 GHz Wireless Metropolitan Area Network operating in the licensed Multi-channel, Multi-Point Distribution Service (MMDS) spectrum... [03 Jul 2008]
We are now roaming at 30,000 feet...
Comment All calls will be routed through the plane's on-board GSM network and charged to the customer on their monthly bill as a standard international roaming call. It is not a revolutionary service - people just want to use their own phone in flight... [26 Jun 2008]
World-Class Dental Practice Ensures Exceptional Customer Service
White Paper As one of the UK's leading private dental practices, Hospital Lane Dental Clinic knew its customer service had to be nothing less than excellent to attract and retain patients. The Clinic wanted to upgrade its telephony equipment to coincide with... [25 Jun 2008]
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