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customer, service and loyalty Articles, Videos, Photos and Opinions
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silicon.com > White Papers > Enterprise Applications > Customer Management
Maximizing the Savings of Call Center Multi-Sourcing While Protecting Service Levels
Many companies are moving to multi-sourcing for call center agents, largely in pursuit of the cost savings that can come Read more
Apr 11, 2008
silicon.com > White Papers > Desktops, Laptops and OS > Desktop Client OS
Pep Boys Revs Up Customer Service With an IBM and Oracle Retail Solution
Faced with eroding customer loyalty and aging technology, Pep Boys needed to transform its retail systems to improve the Read more
Apr 1, 2009
silicon.com > White Papers > IT Management > Business Functions
Financial Institution Seeks IBM's Help in Examining the Impact of Customer Loyalty on Its Overall Performance
When the client wanted to explore a possible correlation between customer loyalty and financial success, the financial s Read more
Jun 11, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
IBM Maximo IT asset management solutions in the financial services industry
Financial services companies face an array of demanding and ongoing challenges, including global competition, mergers, a Read more
Mar 18, 2009
silicon.com > White Papers
The World Has Changed; Have You?: A New Paradigm for Customer Service Management
With more customer-facing channels to manage, growing customer expectations and increasing competitive pressures, delive Read more
Apr 29, 2009
silicon.com > White Papers > IT Management > Business Functions
Web Base Customer Portal Built on Microsoft .Net 3.5 Platform, Helps Insurance Industry Giant With Customer Retention and Brand Management
The Client is a leading financial conglomerate, offering complete financial solutions that encompass every sphere of lif Read more
Apr 30, 2009
silicon.com > White Papers > IT Management > Business Functions
Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
Improving the way you communicate with customers effectively managing and delivering more personalized and unified custo Read more
Dec 15, 2009
silicon.com > White Papers > Networking and Communications > Telecommunications
Quality of Experience (QoE) of Mobile Services: Can It Be Measured and Improved?
The ultimate measure of a network and the services it offers is how subscribers perceive the performance. Quality of Exp Read more
Nov 8, 2004
silicon.com > White Papers > Professions and Industries > Financial Services
Getting It Right: Turning Customer Value Into Competitive Advantage in Retail Banking
While retail banks have long known that growing customer loyalty, customer profitability and share of customer are the k Read more
May 12, 2007
silicon.com > White Papers > Networking and Communications > Network Technologies
Telephony@Work CallCenterAnywhere: Web-Enabled Contact Center
Customers want to be able to contact you at their convenience using their channel of choice - by phone, e-mail, or Web. Read more
Nov 7, 2007
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