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silicon.com > White Papers > Software and Web Development > Software Development Tools
Creating a Virtual Call Centre Using IP Technology
Land Information New Zealand (LINZ) The management of geographically dispersed staff, a single service management scenar Read more
Jan 11, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Operational Ef?ciency Takes Off at Berlin's Airports With Improved Systems Availability
Flughafen Berlin-Schonefeld GmbH operates three airports in Berlin, which serve 150-plus destinations worldwide and more Read more
Jun 12, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
BMC Remedy IT Service Management Suite Rings in Service Improvements
Telkomsel is the leading operator of cellular telecommunications services in Indonesia. Telkomsel wanted an IT service m Read more
Jul 11, 2008
silicon.com > White Papers > IT Management > Business Functions
Integrated Workforce Management Solutions: Improving Customer Service and Profitability
In retail, competitive differentiation has never been more difficult. Consumers have an unprecedented number of choices Read more
Jan 8, 2008
silicon.com > White Papers > Networking and Communications > LAN - WAN
Nortel Network Case Study: Malaysian Oxygen Berhad (MOX)
Listed since 1981 on the Kuala Lumpur Stock Exchange (KLSE) main board, Malaysian Oxygen Berhad is part of the BOC and A Read more
Jan 11, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
EXR Adopts High Performance Database to Support Future Growth
EXR Korea had ambitious growth plans when it launched in 2001. The company believed there was a large market for its pro Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Gibson Guitar Extends Financial and Distribution Solution to Add Cutting Edge
For more than four decades, Gibson has rocked the music industry with its world-famous electric guitars, used by rock le Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
SAP ERP Integrates Key Business Processes Across the Adhunik Group of Industries
The top management at Adhunik Group felt the need for an ERP solution to enable them to optimize production cost and gen Read more
Feb 9, 2008
silicon.com > Management > CIO Insights
Profile: Nottingham Building Society head of IT Jack Cutts
'On the wide accountancy'... Read more
Mar 11, 2008
silicon.com > White Papers > Enterprise Applications > Workflow Management
SaaS Document Management Is Affordable and Attainable
"Document Management" usually refers to a system or method of organizing and using the documents (paper or electronic) d Read more
Mar 12, 2008
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