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silicon.com > Management > CIO Insights
Swinton Insurance gets chatty with IP tech
Alcatel-Lucent tech cutting costs and improving customer service Read more
Feb 21, 2008
silicon.com > Management > CIO Insights
Poor CRM failing customers
Customer expectations don't match the reality? Read more
Mar 7, 2008
silicon.com > Management > CIO Insights
Building society streamlines system support
Doing more with less? Read more
May 27, 2008
silicon.com > White Papers > IT Management > Business Functions
Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry
The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relatio Read more
Sep 19, 2008
silicon.com > Management > CIO Insights
How to grow tech businesses during a recession
It's no time to sit still Read more
Oct 6, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
Unified Communications and Why Your Business Needs It Now
For small and medium-sized businesses, fast and efficient communication and information sharing are essential. By conve Read more
Dec 10, 2007
silicon.com > White Papers > Data Management > Data Infrastructure
Case Study: Banca Popolare Di Milano
This Italian bank set out to offer better customer service--and started by transforming its IT. IBM helped it break down Read more
Dec 13, 2007
silicon.com > White Papers > Data Management > Data Infrastructure
Streamline to Success: The Real Mid-Market Experience: Retail
From self-scan checkouts at grocery stores to information kiosks at retail chains, businesses are realizing the benefits Read more
Dec 13, 2007
silicon.com > White Papers > Networking and Communications > Network Technologies
Creating a Winning Customer Experience: At the Center of How Companies Compete
Download this Avaya case study to learn how DaimlerChrysler's Customer Assistance Center (CAC) has used computer-telepho Read more
Dec 13, 2007
silicon.com > White Papers > IT Management > IT Infrastructure
Bank Cuts Messaging Costs by 20 Percent by Moving to Microsoft Exchange Server 2007
The nearly 7,000 employees at PT Bank Danamon Indonesia rely on effective communications to ensure the level of operatio Read more
Dec 19, 2007
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