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silicon.com > White Papers > Desktops, Laptops and OS > Client System Hardware

Dell Computers Help Brad Marshall Homes Increase the Mobility of Field Workers, Enhance Customer Service, and Accelerate Projects by an Estimated 20 Percent

Dell Computers Help Brad Marshall Homes Increase the Mobility of Field Workers, Enhance Customer Service, and Accelerate Projects by an Estimated 20 Percent

For custom home building company Brad Marshall Homes, providing outstanding customer service is the top priority. Brad M Read more

Jun 18, 2009

silicon.com > White Papers > IT Management > IT Budgeting

IT Outsourcing: A Valuable Alternative for Independent Long-Term Care Pharmacies

IT Outsourcing: A Valuable Alternative for Independent Long-Term Care Pharmacies

As independent Long-Term Care Pharmacies (LTCPs) seek to better serve their customers while remaining both profitable an Read more

Jul 14, 2009

silicon.com > Jobs

IT Manager

IT Manager

IT Manager (ITM) So here?s the deal? if you are Read more

Dec 18, 2009

silicon.com > Jobs

IT Manager

IT Manager

IT Manager (ITM) So here?s the deal? if you are the most driven, ambitious, enthused, charming a Read more

Dec 23, 2009

silicon.com > Management > CIO Insights

Swinton Insurance gets chatty with IP tech

Alcatel-Lucent tech cutting costs and improving customer service Read more

Feb 21, 2008

silicon.com > Management > CIO Insights

Poor CRM failing customers

Customer expectations don't match the reality? Read more

Mar 7, 2008

silicon.com > Management > CIO Insights

Building society streamlines system support

Doing more with less? Read more

May 27, 2008

silicon.com > White Papers > IT Management > Business Functions

Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry

Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry

The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relatio Read more

Sep 19, 2008

silicon.com > White Papers

Case Study: How Countrywide Financial Manages 3.4 Million Faxes Per Month

Case Study: How Countrywide Financial Manages 3.4 Million Faxes Per Month

With its mission-critical and time-sensitive faxes numbering over 3.4 million each month, Countrywide Financial Corp. ne Read more

Jan 2, 2008

silicon.com > White Papers > Networking and Communications > Network Technologies

Liba.com: Offers Services to Help Young Families in China

Liba.com: Offers Services to Help Young Families in China

Liba.com increases productivity and customer service in their contact center while streamlining their business processes Read more

Jan 7, 2008