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News Norwich Union Insurance CEO Igal Mayer said in a statement: "It is important to our market success that we are able to respond to business and customer needs promptly and reliably. This contract represents a significant commitment on both sides to...
[13 May 2008]
Comment This consequence is beneficial for the industry because it will force banks to focus on improving customer service rather than using a lack of transparency to gain additional revenues. To improve customer service, banks will look for more effective...
[12 May 2008]
whitepaper This reduced errors, increased underwriting efficiency, improved customer service and significant cost savings. Citizens Property wanted to replace aging insurance policy and claims administration system with a Web-based system that provides remote...
[11 May 2008]
whitepaper Its customer contact centre is the largest of its kind in Croatia, and employees field hundreds of customer enquiries every day. T-Com worked with Microsoft Services to implement the Microsoft Customer Care Framework, which integrated all of its...
[11 May 2008]
whitepaper IWBank wanted to respond promptly to requests from bank customers and optimize customer service and marketing processes. IWBank implemented Oracle's Customer Relationship Management (CRM) and Oracle Business Intelligence applications to improve...
[11 May 2008]
whitepaper Eclipse streamlined and automated billing, invoicing, and account reconciliation by integrating Oracle's JD Edwards EnterpriseOne applications with the company's legacy CRM system, driving improved customer service.
[11 May 2008]
whitepaper Thriftway Supermarkets wanted to provide top level customer service, reduce fraud in electronic payments and save on transaction fees. In May 2004, Thriftway Supermarkets became the first grocery retailer in the United States to install a payment...
[11 May 2008]
whitepaper The group, which prides itself on customer service, decided it needed a stock-control solution that would provide employees with real-time information and help the company stay a step ahead of the competition.
[11 May 2008]
whitepaper With industry deregulation and increasing competition, GrainCorp needed to improve its decision-making speed, increase site scheduling efficiency, and ensure outstanding customer service. GrainCorp is a leading Australian agribusiness and the...
[11 May 2008]
whitepaper SThree implemented Oracle's Siebel Customer Relationship Management (CRM) system with Siebel Analytics on Oracle 10g database and provided a common method of accessing customer data, fast, across all brand operations, to improve consultant...
[11 May 2008]
whitepaper The challenge was to enhance customer service by enabling authorized personnel to access customer data more rapidly and creates a rapid, one-stop solution for technical issues. Groupama Phoenix is one of Greece's leading insurance companies...
[11 May 2008]
whitepaper This papers scenario included a one-way message being sent to a back-end application via JMS, indicating that a package had been delivered to the customer. The paper mapped this into a "One-way" operation of a service (meaning the operation has a...
[11 May 2008]
whitepaper In Part 2, WebSphere Business Integration Message Broker implemented the ESB patterns for the customer enrollment application. Building on Part 11 in the series, this paper helps one use BPEL and the ESB together to implement a Service-Oriented...
[11 May 2008]
whitepaper Companies in process industries now widely realize that they must restructure their supply chains to take out costs and maintain their customer service edge. Companies in Process Industries (including chemicals, pharmaceuticals, food & beverage...
[11 May 2008]
whitepaper This helps bolster LegendCorp's reputation as a trusted service provider and minimizes the risk of potential problems in customer systems. LegendCorp provides companies of all sizes with managed IT services.
[11 May 2008]
whitepaper To improve customer satisfaction, Sheraton implemented a solution from SuiteLinq that uses Microsoft technology and integrates productivity software with entertainment and communication capabilities. The hotel has since improved its scores in...
[11 May 2008]
whitepaper Additionally, it provides protection against usage of customer hosts for attacks. High-profile web servers often become the victim of web server overload Distributed Denial-of-Service (DDoS) attacks. Motivations of such attacks range from technical...
[11 May 2008]
whitepaper One can have the best Customer Relationship Management (CRM) or contact management system in the world, but if one is pursuing the wrong business, the system will not benefit the organization. Even if one has concluded that the product or service...
[11 May 2008]
whitepaper CVC Turismo implemented Oracle Database 10g to improve CVC Turismo's ability to manage and access vast quantities of data to support high customer demand as well as automated processes to reduce by 30% the costs associated with the sales and...
[11 May 2008]
whitepaper One needs to go through this paper to explore the current architecture in the industry and why it needs an infrastructure that supports integration of customer information, call center, customer portal, and Automated Meter Reader (AMR) systems...
[11 May 2008]
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