customer service
RSS customer serviceLaw Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services
White Paper Owner James Nolan uses technology to deliver excellent customer service and achieve paperless efficiencies, but his technology costs were too high, and it was too difficult to connect part-time workers... [16 Nov 2009]
Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money
White Paper Intelliem, an Internet-based company that provides technical consulting and enterprise-specific training, needed a new Web conferencing solution to meet growing customer demand for online delivery of services. [16 Nov 2009]
Digital Dilemmas: Should your business be on Twitter?
Comment The lesson is: if you'd rather have as few conversations with your customers as possible - ideally outsourcing customer service to some far flung corner of the globe where you can't really hear them... [16 Nov 2009]
Payment Card Industry (PCI) Compliance
White Paper The Payment Card Industry (PCI) Data Security Standard (DSS) was created by credit card companies to protect customer information. Credit card organizations like Visa, MasterCard, and American Express, recommend that... [13 Nov 2009]
Federated Identity and Software as a Service (SaaS): Single Sign-On to the Cloud
White Paper As companies seek efficient ways to cut costs, many are turning to Software as a Service (SaaS) as an option for outsourcing certain types of IT services, like sales management, human resource management,... [13 Nov 2009]
Validating the Business Benefits of Integrated Systems Management: The LANDesk Software Customer Experience
White Paper As a result, IT organizations have started adopting Information Technology Infrastructure Library (ITIL) and IT service management best practices to help streamline their management processes and address the multiple... [13 Nov 2009]
Reducing the Excess: Using Vendor-Managed Inventory to Improve Productivity Without Sacrificing Customer Service
White Paper This white paper discusses several aspects of vendor-managed inventory, including the business drivers behind its increasing popularity, risks associated with VMI, and implementation considerations. In addition, it provides a case study... [12 Nov 2009]
Predictive Modelling for Meaningful Security SLAs
White Paper A meaningful Service Level Agreement (SLA) is defined as a contractual agreement between a service provider and customer that is valuable, measurable, predictable, understandable, and... [12 Nov 2009]
Turning Brown Into Green: Achieving Effective Business Process Improvement Using CIBER's Brown Paper Methodology
White Paper The objective may be increasing productivity, improving customer service, gaining competitive advantage, reducing costs, or all of the above. Businesses do not launch software and business improvement... [12 Nov 2009]
Leveraging Public Resource Pools to Improve the Service Compliances of Computing Utilities
White Paper One of the major objectives of computing utilities is to maximize their net profit while maintaining customer loyalty in accordance with the Service Level Agreements (SLAs). Computing utilities are... [12 Nov 2009]
Dynamic Re-Negotiations of SLA in Service Composition Scenarios
White Paper In B2B scenarios where several service providers are involved in the composition of a service, and each of them plays both the parts of provider and customer, several one-to-one SLAs... [12 Nov 2009]
Web Based Customer Service Examples Ranging From $10,000 to Over $1,000,000
White Paper The Web offers the opportunity to change customer support from a cash drain to an active component of the development and sales process. Web-based customer support provides a key competitive advantage. [11 Nov 2009]
Vigilus Security Overview
White Paper These improvements in business functionality will yield greater revenue, increased productivity, streamlined operations, and improved customer service. Wireless mobility solutions will transform the way... [11 Nov 2009]
Achieving Payment Card Industry Data Security Standard (PCI-DSS) Compliance
White Paper The Payment Card Industry Data Security Standard (PCI-DSS) was developed by five major credit card associations to protect customer information through the global adoption of consistent data security measures. [11 Nov 2009]
Information Management, BPM and Integration: Achieving Cost Efficiency in the Financial Sector
White Paper Data housed in Customer Relationship Management (CRM) software, accounting, human resources, and other applications has limited value if it's not reused efficiently everywhere it's needed. Electronic Document Management... [11 Nov 2009]
