customer service
RSS customer service50p broadband tax 'will leave 20 pc of UK without fibre'
News The thing that really dictates the economies of P rather than C is the amount of civils' work you have to do [ie digging up roads etc to lay fibre] so where we feel there are no civils and we can run fibre all the way to the... [02 Jul 2009]
Why Google's security arm doesn't have a war room
News Unlike typical cloud hosting providers, Postini's subscription service does not store the customer's data on its servers but provides the protection services as the data passes through the Postini gateway. [02 Jul 2009]
Finally, an Easier Way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business
White Paper From the PC to the Internet to every piece of hardware and software in between, technology innovation has been a key factor in helping small and medium-sized businesses in their struggle to provide better customer... [01 Jul 2009]
Finally, an easier way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business
White Paper From the PC to the Internet to every piece of hardware and software in between, technology innovation has been a key factor in helping small and medium-sized businesses in their struggle to provide better customer... [01 Jul 2009]
Photos: Apps to transform your iPhone into an office
Photo A Personal Assistant Premium strips out the ads, throws in more details, and comes equipped with an extra layer of security and customer service support. Corporate users can also tap into Salseforce.com,... [01 Jul 2009]
Deliver Optimal Service Quality and Experience
White Paper As a result, providers need a different approach and a different set of tools to understand service quality and the customer experience. Traditionally, telecommunications providers evaluate... [01 Jul 2009]
BT tops terrible customer service poll
News In a survey asking 5,000 Brits to vote for UK businesses with the worst customer service half of the top 10 are telecoms companies. The wooden spoon for worst customer... [30 Jun 2009]
Next stop HMRC: How TfL CIO will shake up the taxman
Comment Pavitt's challenge will be to realise vision of the Poynter Review and implement a single customer record across the HMRC's 650 computer systems. We want the customer to be able to look at their mobile... [26 Jun 2009]
Reiff Gruppe Steers a New Course to Customer Service With SAP and IBM
White Paper This would take Reiff out of the software development business and allow the team to focus on manufacturing efficiencies and customer service. Reiff elected to implement SAP software including mySAP... [25 Jun 2009]
Hydro Ottawa: Outsourced Billing System Allows Tighter Focus on Core Competencies and Customer Service
White Paper Hydro Ottawa's Customer Information System (CIS) was straining to meet business needs and comply with new regulatory changes in the electricity market. The company deployed a highly innovative pay-as-you-go business... [25 Jun 2009]
Horizon Healthcare: Providing a Superior Customer Service Experience With IBM and Siebel Systems
White Paper Winner of several prestigious healthcare industry awards, Horizon Healthcare Blue Cross Blue Shield of New Jersey wanted to determine how to accommodate the service needs of Horizon Healthcare's growing membership by... [25 Jun 2009]
AMD64 Technology Enhances Microsoft's Customer Service and Competitive Edge
White Paper Microsoft's Volume Licensing Business Tools and Analytics group needed to make pricing information available quickly in an easily accessible format to any user regardless of location, to enable licensing team to determine market trends... [25 Jun 2009]
EGL Helps NCB Leverage Existing Expertise and Systems to Enable Customer Self-Service
White Paper As copyright registration requests increased, the amount of manual data entry required by Nordisk Copyright Bureau, or NCB's existing system was beginning to become very time consuming. NCB needed to reduce the data entry workload on its... [25 Jun 2009]
St Josef Hospital - Revitalising the Health of Its IT Network
White Paper It also needed to improve customer/patient service in order to stand out from competitors. As the hospital budgets are being reduced, St Josef Hospital needed to introduce efficient technology to speed... [25 Jun 2009]
EMC Documentum Archive Services for SAP
White Paper Content services that integrate with SAP applications improve compliance with regulations and internal policies, system performance, and customer service. Archiving data and documents efficiently and... [25 Jun 2009]
