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Photos: Salesforce.com rides the Google wave with CRM app
Photo If it doesn't, the chatbot will then send a private message within the wave to a member of Booyah's customer service team asking them for help. The customer service... [30 Oct 2009]
How to pay for your Amazon purchases with a feisty mango
News Each phrase will only be used by a single Amazon user and can either be created by the customer themselves, or picked from a list supplied by the retailer. The retailer gave the examples of "feisty mango", "elegant... [30 Oct 2009]
Photos: Top iPhone apps for business
Photo Users can view customised financial, HR, supply chain and customer relationship management analytics for free, as long as they own a licensed version of Oracle Business Intelligence Suite Enterprise Edition Plus or... [27 Oct 2009]
The Weekly Round-Up: 23.10.09
Round-Up Partly because it took an age to get through the automated customer service systems to a real person ("press 1 to be ignored, press 2 to be put in a queue until you hang-up from boredom…') and partly... [23 Oct 2009]
How tech is helping gamblers get that casino feeling
News It's really the customer experience that's key. The customer churn is very important - anything around customer relationship management, customer intelligence, usability... [23 Oct 2009]
Balancing Customer Intimacy with Self-Sufficiency
White Paper Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This white paper explores... [22 Oct 2009]
Oracle WebLogic Suite 11g Technical
White Paper Businesses want to minimize the cost of running business-critical applications, deliver new products and services at light speed for competitive advantage, and cope with ever-increasing customer Quality of... [15 Oct 2009]
Agile Foundation for Competitive Advantage: Oracle Tuxedo Enables Speed, Innovation, and Efficiency in Financial Services
White Paper As financial institutions seek new ways to foster customer responsiveness, operational efficiency, and business agility, Oracle Tuxedo is ready to answer the call in banking, insurance, and capital markets. [15 Oct 2009]
Get Serious About SOA Governance: A Five-Step Action Plan for Architects
White Paper Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 customers using one service, you need SOA governance; increased business... [15 Oct 2009]
SOA Best Practices and Design Patterns: Key to Successful Service Oriented Architecture Implementation
White Paper The promise of business agility, improved customer service, and competitive advantage with SOA is real. White paper exploring best practices for SOA. There is no question that the successful... [15 Oct 2009]
A Revolution in Agility: Business Integration Through Service Oriented Architecture
White Paper In today's rapidly changing business environment, organizations of all types face one common and persistent challenge: how to become—and remain—agile enough to satisfy ever-increasing customer expectations and... [15 Oct 2009]
Building Flexible Enterprise Processes Using Oracle Business Rules and BPEL Process Manager
White Paper The definition and flawless execution of business processes enable an organization to provide quality products and services, reduce costs, improve customer service and react quickly to changing market... [15 Oct 2009]
Rid your business of weak passwords and get collaborating
Comment Our increasingly connected world requires business partners to have access to another firm's information, such as a supplier checking a customer's inventory levels or a business accessing healthcare policies or expense... [15 Oct 2009]
Oracle Data Guard with Oracle Database 11g Release 2Â
White Paper Efficient business operations, high-quality customer service, conformity to government regulations, and safeguarding corporate information assets all require the highest possible level of data protection... [15 Oct 2009]
Peter Cochrane's Blog: United breaks guitars?
Comment Compiled at JFK Airport whilst waiting for BA 178 to fly me home via London Heathrow. Dispatched to silicon.com via a free LAN connection in the BA lounge. I just boarded an early morning shuttle bus from my hotel at JFK airport. [14 Oct 2009]
