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Number of free ATMs to increase by a third
News As part of the initiative to locate free ATMs in low income areas, a premium on what would normally be charged of up to 50 per cent per transaction is paid by banks to cash machine operators when withdrawals are made at sites with low customer use. [18 Jul 2008]
Location-based services mean business
News ABI Research's principal analyst Dominique Bonte said business applications of LBS, such as asset and vehicle tracking and workforce management, will become an important revenue generator for carriers in the future as more companies look to deploy... [17 Jul 2008]
Law firm gets SaaSy with email security
Case Study But in addressing the problem, Ashurst also wanted to retain the amount of control over the most critical customer communication channel. It did change my perception of these kinds of services being managed. [15 Jul 2008]
Storebrand Improves Agility by Integrating Business Processes With IBM Solution
White Paper The company wanted to improve business agility, ability to make timely and informed business decisions and provide better customer service. Storebrand Group is Norway's oldest and one of its biggest financial services companies, and a leading... [14 Jul 2008]
Aviva strikes $1bn BPO deal
News WNS will provide life and general insurance processing functions including policy administration and settlement, finance and accounting, customer care and other support services. The world's fifth largest insurance group, owner of Norwich Union... [11 Jul 2008]
Deploying Ethernet Access for Business Services
White Paper Recognizing the need to converge networks in the future, Swisscom made the decision to build a single Carrier Ethernet infrastructure that could simultaneously deliver both Layer 2 and Layer 3 Ethernet services with customer-managed or Swisscom... [11 Jul 2008]
Borland Software Case Study: Scientific Games Corporation
White Paper The company wanted to increase customer satisfaction and meet industry certification for best practices and requirements. Scientific Games Corporation is the leading integrated supplier of instant tickets, systems and services to lotteries, and the... [11 Jul 2008]
Van Wijnen Group Reaps the Benefit of a Managed Service From Versatel Telecom International
White Paper The company wanted to improve employee and customer satisfaction by introducing an Enterprise Resource Planning (ERP) system and improving information flows through an enhanced private network. Van Wijnen is one of a fast growing number of... [11 Jul 2008]
Borland Software Case Study: Rosetta Biosoftware
White Paper The company wanted to meet changing industry and customer needs and support FDA Voluntary Genomics Data Submission Program. Rosetta Biosoftware develops informatics solutions and provides services that enable research organizations to efficiently... [11 Jul 2008]
BMC Remedy IT Service Management Suite Rings in Service Improvements
White Paper Telkomsel wanted an IT service management solution based on IT Infrastructure Library (ITIL) best practices to provide a platform for improved customer service. Telkomsel is the leading operator of cellular telecommunications services in Indonesia. [11 Jul 2008]
RAD Enables French Alternative Operator to Deliver Differentiated Services Over Ethernet to Enterprise Customers
White Paper Completel's LAN-to-LAN data service has evolved into a feature-rich offering with options that have been introduced in response to customer demand. The company wanted to facilitate the provisioning of differentiated services over Ethernet to... [11 Jul 2008]
Scotiabank Partners With Allstream to Move Its Network to the Next Generation
White Paper By migrating to Allstream's Multiprotocol Label Switching (MPLS) IP network, Scotiabank can provide high-speed services to all its branches, ensuring a consistently high customer experience across the country. [11 Jul 2008]
Telesphere Networks Expands Their Business and Reduces Internal Operating Costs With Pure MPLS Network From Global Crossing
White Paper Telesphere deployed Global Crossing for its solution which links Telesphere's core IP service hubs and customer sites across a secure MPLS backbone. Telesphere Networks wanted to offer its customers more advanced IP services built on a pure MPLS... [11 Jul 2008]
Borland Software Case Study: Thomson Sweet & Maxwell
White Paper The company wanted to scale online applications to high traffic levels and accommodate aggressive customer service-level agreements. Thomson Sweet & Maxwell deployed Borland for its solution and implemented Borland SilkPerformer, Borland CaliberRM... [11 Jul 2008]
Global IP Infrastructure Keeps Refrigeration Leader Close to Its Customers
White Paper Thanks to the MPLS-based network, crucial applications for customizing product designs and customer service can take priority with ample bandwidth available to support them. With AT&T Enhanced Virtual Private Network Services (Enhanced VPN), Epta... [11 Jul 2008]
