customer services
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Beware the turf wars when merging comms
News Such synergies can deliver increased productivity and efficiency, and greater customer satisfaction, ABI Research said. We foresee a booming market for managed services, simply because unified... [25 Nov 2009]
How the cloud is swallowing your comms
News These include versions featuring a "hybrid mix" of customer-owned equipment with managed or hosted services, which target medium-sized businesses; fully hosted offerings with smaller businesses in mind;... [24 Nov 2009]
Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money
White Paper Intelliem, an Internet-based company that provides technical consulting and enterprise-specific training, needed a new Web conferencing solution to meet growing customer demand for online delivery of... [16 Nov 2009]
Law Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services
White Paper Owner James Nolan uses technology to deliver excellent customer service and achieve paperless efficiencies, but his technology costs were too high, and it was too difficult to connect part-time workers to his firm's... [16 Nov 2009]
Work smarter to remain competitive and keep up with customer demands
White Paper This webcast, "Untangle Your Connectivity Infrastructure Free Up Your Cost," shows how IBM SOA solutions and IBM WebSphere® untangle costly and debilitating complexities associated with connecting and integrating applications,... [16 Nov 2009]
Digital Dilemmas: Should your business be on Twitter?
Comment Likewise if your product/service sucks, going on Twitter will merely open another front in your customer services war. When was the last time a customer wrote to thank their bank or... [16 Nov 2009]
Attaining PCI Compliance Using The PGP Encryption Platform
White Paper Payment account companies (including American Express, MasterCard Worldwide, and Visa Inc.developed the Payment Card Industry Data Services Standard (PCI DSS) version 1.1, finalized in 2006, to protect... [13 Nov 2009]
Federated Identity and Software as a Service (SaaS): Single Sign-On to the Cloud
White Paper As companies seek efficient ways to cut costs, many are turning to Software as a Service (SaaS) as an option for outsourcing certain types of IT services, like sales management, human resource management,... [13 Nov 2009]
Validating the Business Benefits of Integrated Systems Management: The LANDesk Software Customer Experience
White Paper IT organizations want to provide high-quality, low-cost technology services to business units as part of their basic mission; however, software complexity, manpower changes, mergers and acquisitions, and changing... [13 Nov 2009]
Leveraging Public Resource Pools to Improve the Service Compliances of Computing Utilities
White Paper One of the major objectives of computing utilities is to maximize their net profit while maintaining customer loyalty in accordance with the Service Level Agreements (SLAs). Computing utilities are emerging as an... [12 Nov 2009]
Dynamic Re-Negotiations of SLA in Service Composition Scenarios
White Paper In B2B scenarios where several service providers are involved in the composition of a service, and each of them plays both the parts of provider and customer, several one-to-one SLAs need to be signed. [12 Nov 2009]
No more tax breaks for offshoring?
Comment There are a number of exceptions to the basic place of supply rule, for example in the case of consultancy services where the place of supply is already treated as being the country where the business... [11 Nov 2009]
Microsoft Dynamics CRM Online - The Linc Group Case Study
White Paper Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times. [05 Nov 2009]
Photos: Salesforce.com rides the Google wave with CRM app
Photo Tech companies are already creating custom apps for Google Wave, with software-as-a-service provider Salesforce.com crafting a wave app that can help companies deal with customer queries. The Wave app is connected to... [30 Oct 2009]
Groupe Genoyer Ensures 24/7 Information Access for Subsidiaries With Bi-Directional Replication
White Paper Groupe Genoyer leveraged Oracle Database Full Enterprise licenses as a central repository for all customer and business information. It needed to ensure the continuity of enterprise resource planning... [28 Oct 2009]
