customer services
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Offshoring stymied by new VAT rules?
Comment There are a number of exceptions to the basic place of supply rule, for example in the case of consultancy services where the place of supply is already treated as being the country where the business... [11 Nov 2009]
Photos: Salesforce.com rides the Google wave with CRM app
Photo Tech companies are already creating custom apps for Google Wave, with software-as-a-service provider Salesforce.com crafting a wave app that can help companies deal with customer queries. The Wave app is connected to... [30 Oct 2009]
How tech is helping gamblers get that casino feeling
News It's really the customer experience that's key. The customer churn is very important - anything around customer relationship management, customer intelligence, usability... [23 Oct 2009]
Work smarter to remain competitive and keep up with customer demands
White Paper This webcast, "Untangle Your Connectivity Infrastructure Free Up Your Cost," shows how IBM SOA solutions and IBM WebSphere® untangle costly and debilitating complexities associated with connecting and integrating applications,... [20 Oct 2009]
NetBenefit: Hosting Provider Uses Virtualization to Expand Services and Reduce Costs
White Paper Using Hyper-V, NetBenefit can maximize its data center space, reduce server management work, and enhance customer data security by adding an extra layer of protection to its underlying server hardware. [15 Oct 2009]
Dell Offers Microsoft Consulting Services
White Paper Dell's Burk Buechler describes how Dell ProConsult provides best practice and in-depth expertise to ensure optimal integration of Microsoft's core technologies to address customer needs. [15 Oct 2009]
Oracle WebLogic Suite 11g Technical
White Paper Businesses want to minimize the cost of running business-critical applications, deliver new products and services at light speed for competitive advantage, and cope with ever-increasing customer Quality... [15 Oct 2009]
Agile Foundation for Competitive Advantage: Oracle Tuxedo Enables Speed, Innovation, and Efficiency in Financial Services
White Paper As financial institutions seek new ways to foster customer responsiveness, operational efficiency, and business agility, Oracle Tuxedo is ready to answer the call in banking, insurance, and capital markets. [15 Oct 2009]
Get Serious About SOA Governance: A Five-Step Action Plan for Architects
White Paper Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 customers using one service, you need SOA governance; increased business agility depends... [15 Oct 2009]
Building Flexible Enterprise Processes Using Oracle Business Rules and BPEL Process Manager
White Paper The definition and flawless execution of business processes enable an organization to provide quality products and services, reduce costs, improve customer service and react quickly to changing market... [15 Oct 2009]
Rid your business of weak passwords and get collaborating
Comment Our increasingly connected world requires business partners to have access to another firm's information, such as a supplier checking a customer's inventory levels or a business accessing healthcare policies or expense... [15 Oct 2009]
It's down to you to save the world, IT industry
News None of them are doing anything that the customer is not prepared to pay for. Such dematerialisation - services that reduce the need for physical hardware such as storage media - should be promoted by... [13 Oct 2009]
How a tech 'watch list' can save CIOs from being caught out
News Customer community platforms integrate with business apps For example, mobile apps on smartphones might not be important to a manufacturer, though they might be very interesting to a professional... [12 Oct 2009]
Sainsbury's tech shopping spree revealed
News The system uses data from its Nectar customer loyalty scheme to determine a customer's tastes and prints off customised vouchers at the checkout, Sainsbury's CEO Justin King revealed in a conference call... [09 Oct 2009]
At the Forefront of Multi-Channel Banking
White Paper The institution wanted to exploit new technological advances in order to increase market share and deepen customer relationships. The Woolwich is the first U.K.financial institution to provide interactive mobile banking... [09 Oct 2009]
