customer support services
Sort by: Relevance | Date
Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions
White Paper The Microsoft Gold Certified Partner uses the product to help customers develop and support the relationships that are critical in today's competitive market, especially in the professional services... [28 Oct 2009]
Financial Services Company Gains Improved Sales Performance With Easy-to-Use Solution
White Paper Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. Microsoft Dynamics provides powerful software that helps... [28 Oct 2009]
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
White Paper The firm's staffers used eight different tools ranging from spreadsheets to the SAP CRM application, and silos of data made it difficult to share customer information and prevented employees from collaborating effectively. [28 Oct 2009]
Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study
White Paper Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times. [28 Oct 2009]
Microsoft Dynamics: Enabling Real-World SOA to connect your business vision with software
White Paper Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times. [28 Oct 2009]
Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
White Paper Using Microsoft Dynamics CRM, the company has cut call center customer support time by 30 percent, reduced agent training time by 25 percent, and strengthened its growth capacity. For two years, Service... [28 Oct 2009]
Oracle WebLogic Suite 11g Technical
White Paper Businesses want to minimize the cost of running business-critical applications, deliver new products and services at light speed for competitive advantage, and cope with ever-increasing customer Quality... [15 Oct 2009]
How to grow tech businesses during a recession
Comment Focus on what the product can do for the specific customer, not simply what it does. A big challenge for selling technology during a recession is that the ultimate customer spending decisions rarely lie... [06 Oct 2009]
Think Strategies - SaaS - A Primer for IT and Business Decision Makers
White Paper However, many midsize businesses are learning the hard way that most enterprise SaaS applications are not truly on-demand, but instead require upfront consulting and specialized customer support... [05 Oct 2009]
Boom in Mobile Data Creates Backhaul Urgency
White Paper Consequently, operators need to evolve their mobile backhaul networks to reduce costs without impacting customer satisfaction. This paper will identify the challenges mobile operators face in the current environment;... [02 Oct 2009]
Personalised Banking Services With Microsoft Dynamics CRM
White Paper The Microsoft Dynamics CRM 4.0 powered operational CRM and front-end solution provides a single view of the customer and an integrated approach in the management of the preferred channel of the sales campaigns. [02 Oct 2009]
Customer Support Improved Via Convenient Identification and Authorisation of Avaya Technicians
White Paper A recognised world leader in secure Internet Protocol (IP) telephony systems, communications applications, and services, Avaya helps its customers leverage new and existing networks to achieve superior results when... [01 Oct 2009]
Comodo HackerGuardian PCI Approved Scanning Vendor
White Paper With a customer centric focus, Merchant-Accounts.ca provides the highest level of customer service through a close working relationship with each individual merchant. Without support,... [01 Oct 2009]
Beyond CRM: How to improve customer interactions
Comment As such, retaining customers and minimising customer churn against a backdrop of cost-reduction imperatives are major concerns for organisations today. With a CCM platform in place, a customer should be... [25 Sep 2009]
Salesforce.com tech to turn customers' Twittering into useful feedback
News Salesforce.com, which sells internet-based services as an alternative to business software companies install on their own computers, has added new Twitter and crowdsourced tech support options to its... [10 Sep 2009]
Keep updated for stories matching customer support services via RSS
