customer support services
Sort by: Relevance | Date
Oracle WebLogic Suite 11g Technical
White Paper Businesses want to minimize the cost of running business-critical applications, deliver new products and services at light speed for competitive advantage, and cope with ever-increasing customer Quality... [15 Oct 2009]
How to grow tech businesses during a recession
Comment Focus on what the product can do for the specific customer, not simply what it does. A big challenge for selling technology during a recession is that the ultimate customer spending decisions rarely lie... [06 Oct 2009]
Think Strategies - SaaS - A Primer for IT and Business Decision Makers
White Paper However, many midsize businesses are learning the hard way that most enterprise SaaS applications are not truly on-demand, but instead require upfront consulting and specialized customer support... [05 Oct 2009]
Boom in Mobile Data Creates Backhaul Urgency
White Paper Consequently, operators need to evolve their mobile backhaul networks to reduce costs without impacting customer satisfaction. In their bid to improve their profitability and maintain their competitiveness, many mobile... [02 Oct 2009]
Personalised Banking Services With Microsoft Dynamics CRM
White Paper The Microsoft Dynamics CRM 4.0 powered operational CRM and front-end solution provides a single view of the customer and an integrated approach in the management of the preferred channel of the sales campaigns. [02 Oct 2009]
Customer Support Improved Via Convenient Identification and Authorisation of Avaya Technicians
White Paper A recognised world leader in secure Internet Protocol (IP) telephony systems, communications applications, and services, Avaya helps its customers leverage new and existing networks to achieve superior results when... [30 Sep 2009]
Comodo HackerGuardian PCI Approved Scanning Vendor
White Paper With a customer centric focus, Merchant-Accounts.ca provides the highest level of customer service through a close working relationship with each individual merchant. Merchant-Accounts.ca specializes in... [30 Sep 2009]
Beyond CRM: How to improve customer interactions
Comment As such, retaining customers and minimising customer churn against a backdrop of cost-reduction imperatives are major concerns for organisations today. With a CCM platform in place, a customer should be... [25 Sep 2009]
Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
White Paper Using Microsoft Dynamics CRM, the company has cut call center customer support time by 30 percent, reduced agent training time by 25 percent, and strengthened its growth capacity. For two years, Service... [21 Sep 2009]
Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions
White Paper Customer Effective delivers Customer Relationship Management (CRM) solutions based exclusively on Microsoft Dynamics CRM. For customer Dixon Hughes - a top 20 full-service accounting... [20 Sep 2009]
Salesforce.com tech to turn customers' Twittering into useful feedback
News Salesforce.com, which sells internet-based services as an alternative to business software companies install on their own computers, has added new Twitter and crowdsourced tech support options to its... [10 Sep 2009]
Orange and T-Mobile get ready to become UK's largest mobile network
News Cutting back on overlapping retail stores, customer service staff and support functions will also help provide the savings. According to Gervais Pellissier, CFO of France Telecom, a merger would mean... [08 Sep 2009]
Simplifying Complexity of Customer Premises Equipment Provisioning for Business Users Powered by Dynamic Logical Order Processes
White Paper Large Enterprise Services are an economic growth engine for BT requiring a flexible Operations Support System with the capacity to handle customer demands efficiently, since enterprise... [02 Sep 2009]
Demanding Growth at Wireless Distributor TESSCO Signals Need to Migrate Mission-Critical Applications to HP StorageWorks and BladeSystem Platform
White Paper It needed a robust and flexible enterprise-class business technology infrastructure to support mission critical, Oracle-based applications for customer-facing services while reducing... [02 Sep 2009]
Opportunities in Scalable Windows for Business Intelligence
White Paper An increasing number of organizations are making BI functionality more pervasively available to all decision makers, including executives, customer-facing employees, line-of-business managers, suppliers, customers, and... [02 Sep 2009]
Keep updated for stories matching customer support services via RSS
