customer support
RSS customer supportSupport Strategies: Customer Experience Management
White Paper Download the white paper to learn: • Why customer experience is the next frontier for support centers • How to strategically create and strengthen customer relationships • Tips for... [09 Nov 2009]
Best Practices for Translating Customer Satisfaction into Revenue
White Paper Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. Download the Best Practices for Benchmarking Customer Satisfaction to get... [09 Nov 2009]
Photos: Top iPhone apps for business
Photo The NetSuite app provides on-the-go access to NetSuite's business management suite, including real-time dashboards, financial and customer data - including sales orders, support cases and opportunities -... [27 Oct 2009]
SSPA's Six Top Support Issues that Keep Execs Awake at Night
White Paper Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more [22 Oct 2009]
Driving IT Help Desk Efficiency with Customer-Centric Remote Support
White Paper That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. The IT help desk is a high-stress environment - and... [22 Oct 2009]
Measuring the Business Impact of Support
White Paper Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured — despite the influence of support on higher revenue;... [22 Oct 2009]
Defining the Great Customer Experience
White Paper Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers an opportunity for strengthening your relationships... [22 Oct 2009]
Balancing Customer Intimacy with Self-Sufficiency
White Paper Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. This white paper explores self-service's impact on the rest of the support... [22 Oct 2009]
Oracle WebLogic Suite 11g Technical
White Paper Businesses want to minimize the cost of running business-critical applications, deliver new products and services at light speed for competitive advantage, and cope with ever-increasing customer Quality of Service (QoS). [15 Oct 2009]
BAA preparing for Windows 7 take off
News Speaking at a Microsoft customer event in London this week, BAA CIO Philip Langsdale said the company has been testing Windows 7 and now plans to roll it out across the company. Langsdale told delegates at the Microsoft... [09 Oct 2009]
Using PostgreSQL and Solaris 10 to Improve Data Warehouse Performance
White Paper OmniTI wanted to scale up to meet customer's growing database requirements and gain flexibility to handle growing workload without reengineering processes. As a solution OmniTI deployed a flexible, open-source PostgreSQL... [09 Oct 2009]
Finally, an Easier Way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business
White Paper From the PC to the Internet to every piece of hardware and software in between, technology innovation has been a key factor in helping small and medium-sized businesses in their struggle to provide better customer... [08 Oct 2009]
Finally, an easier way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business
White Paper From the PC to the Internet to every piece of hardware and software in between, technology innovation has been a key factor in helping small and medium-sized businesses in their struggle to provide better customer... [08 Oct 2009]
How to grow tech businesses during a recession
Comment Focus on what the product can do for the specific customer, not simply what it does. A big challenge for selling technology during a recession is that the ultimate customer spending decisions rarely lie... [06 Oct 2009]
Curve
White Paper Curve, a theater which opened in November 2008 in the UK, needed a highly flexible communications solution that could support both its current communications and customer interaction requirements.... [05 Oct 2009]
