customer support
RSS customer supportSecure Folder
White Paper Sensitive information, such as research, financial, customer and personal data, must only be accessible to certain work groups and project teams. This calls for easily managed, group-capable solutions that... [13 Nov 2009]
NTRsupport SaaS Platform: Comprehensive Security for Your Remote Support Operations
White Paper Keeping end-users, partners, and employees productive without requiring expensive travel or long phone conversations is critical for customer satisfaction and overall productivity Of course, any system that includes... [12 Nov 2009]
Implementing a Customer Facing Web Based Support System
White Paper This whitepaper discusses the benefits and challenges of implementing a Web based support system. It offers several practical suggestions for how to go about this task, as well as describing the rewards to be gained and... [11 Nov 2009]
Web Based Customer Service Examples Ranging From $10,000 to Over $1,000,000
White Paper The Web offers the opportunity to change customer support from a cash drain to an active component of the development and sales process. Web-based customer support... [11 Nov 2009]
Support Strategies: Customer Experience Management
White Paper • Why customer experience is the next frontier for support centers Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each... [06 Nov 2009]
Best Practices for Translating Customer Satisfaction into Revenue
White Paper Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. Download the Best Practices for Benchmarking Customer Satisfaction to get... [06 Nov 2009]
Data Reduction Systems: Easy-to-Use CRM System Spurs Employee Data Tracking, Improves Information Accuracy
White Paper The company's existing customer relationship management (CRM) solution had not gained traction among employees. New Jersey-based Data Reduction Systems provides data storage archival and retrieval solutions to... [28 Oct 2009]
Microsoft Dynamics: Overcoming Your Company's Growing Pains
White Paper The pain points most often cited were manual processes that cause mistakes and inefficiencies, the need for more functionality, an inability to scale to support growth, integration problems, especially with the growing... [28 Oct 2009]
Microsoft Dynamics CRM 4.0: Performance and Scalability - Database Scalability for the Enterprise
White Paper Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test based on a customer... [28 Oct 2009]
Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
White Paper Using Microsoft Dynamics CRM, the company has cut call center customer support time by 30 percent, reduced agent training time by 25 percent, and strengthened its growth capacity. For two years, Service... [28 Oct 2009]
Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions
White Paper Customer Effective delivers Customer Relationship Management (CRM) solutions based exclusively on Microsoft Dynamics CRM. For customer Dixon Hughes - a top 20 full-service accounting... [28 Oct 2009]
Switching From Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model
White Paper To support its shift to a global enterprise model, real estate giant Jones Lang LaSalle recently began to unify its approach to customer relationship management at the enterprise level. Microsoft... [28 Oct 2009]
Teachers Association Turns to Centralized Data Repository to Improve Member Service
White Paper CTA wanted to add a customer relationship management solution to better support its members. The California Teachers Association (CTA) serves 350,000 members. It provides a full range of offerings,... [28 Oct 2009]
Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study
White Paper Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times. [28 Oct 2009]
Multitenant CRM Enables Rapid Deployment, Flexible Foundation for US Dynamics Field Sales Team
White Paper Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy customer relationship management system, providing the team with greater flexibility and an improved user experience, while laying... [28 Oct 2009]
