customer Articles, Videos, Photos and Opinions

Showing results 1 to 10 of 2015

silicon.com > Technology > Networks

Geography lessons for online retailers

Geography lessons for online retailers

Quocirca's Straight Talking: Pinpoint punters to target sales? Read more

Jan 9, 2008

silicon.com > Management > CIO Insights

Swinton Insurance gets chatty with IP tech

Alcatel-Lucent tech cutting costs and improving customer service Read more

Feb 21, 2008

silicon.com > Management > CIO Insights

Poor CRM failing customers

Customer expectations don't match the reality? Read more

Mar 7, 2008

silicon.com > Management > CIO Insights

Building society streamlines system support

Doing more with less? Read more

May 27, 2008

silicon.com > White Papers > IT Management > Business Functions

Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry

Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry

The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relatio Read more

Sep 19, 2008

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

SAP ERP Integrates Key Business Processes Across the Adhunik Group of Industries

SAP ERP Integrates Key Business Processes Across the Adhunik Group of Industries

The top management at Adhunik Group felt the need for an ERP solution to enable them to optimize production cost and gen Read more

Feb 9, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

Maximizing the Savings of Call Center Multi-Sourcing While Protecting Service Levels

Maximizing the Savings of Call Center Multi-Sourcing While Protecting Service Levels

Many companies are moving to multi-sourcing for call center agents, largely in pursuit of the cost savings that can come Read more

Apr 11, 2008

silicon.com > White Papers > IT Management > Business Functions

Eclipse Internet Improves Workforce Effectiveness by Automating Financial Processes

Eclipse Internet Improves Workforce Effectiveness by Automating Financial Processes

Based in southwest England, Eclipse was founded as a dial-up internet service provider in 1995, evolving to offer broadb Read more

Apr 30, 2008

silicon.com > White Papers > IT Management > Business Functions

POWEO Streamlines Business Processes to Improve Customer Satisfaction

POWEO Streamlines Business Processes to Improve Customer Satisfaction

POWEO wanted to ensure a competitive edge in the residential electricity and gas provider market from its start and mana Read more

Oct 11, 2008

silicon.com > White Papers > IT Management > Business Functions

Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction

Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction

Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. That Read more

Mar 18, 2009

Stories on customer

  1. Photos: How to spend Christmas in Second Life
  2. Bill Gates on cows, Steve Jobs on Google, Douglas Coupland on the future of humans
  3. ID card exclusive, Steve Jobs win, top CIOs and BT fibre plans
  4. Cheat Sheet: NFC and contactless payments
  5. Ballmer on Google, Bartz on Yahoo! and Berners-Lee on web snooping