customer
RSS customerForrester Strategies for Assessing IT Business Satisfaction
White Paper If you aren't assessing customer satisfaction you are overlooking a potential goldmine. Download the white paper to learn: -- Why assessing business satisfaction is key for IT success-- Tips for capturing... [02 Nov 2009]
Photos: Salesforce.com rides the Google wave with CRM app
Photo The Wave app is connected to Booyah's CRM system so it recognises who the customer is and opens a new window that asks them what their query is. In this case, the customer has opened the wave to report a... [30 Oct 2009]
How to pay for your Amazon purchases with a feisty mango
News Each phrase will only be used by a single Amazon user and can either be created by the customer themselves, or picked from a list supplied by the retailer. The retailer gave the examples of "feisty mango", "elegant... [30 Oct 2009]
Photos: Top iPhone apps for business
Photo The Salesforce.com application collects business documents and customer data on the iPhone, allowing business users to view and edit their Salesforce records such as accounts, opportunities and leads. [27 Oct 2009]
How tech is helping gamblers get that casino feeling
News It's really the customer experience that's key. The customer churn is very important - anything around customer relationship management, customer intelligence, usability... [23 Oct 2009]
ROI Case Study Google Apps TVR Communications
White Paper An ROI study by Nucleus Research found that a 400-employee customer deploying Google Apps achieved an ROI of 500% with a one-month payback. TVR Communications replace its existing Microsoft Exchange environment with... [22 Oct 2009]
SSPA's Six Top Support Issues that Keep Execs Awake at Night
White Paper Confused about how to optimize your customer support program? You're not alone. Download this white paper to learn more [22 Oct 2009]
Defining the Great Customer Experience
White Paper Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers an opportunity for strengthening your relationships... [22 Oct 2009]
Driving IT Help Desk Efficiency with Customer-Centric Remote Support
White Paper That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. [22 Oct 2009]
Balancing Customer Intimacy with Self-Sufficiency
White Paper Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This white paper explores self-service's impact on the rest of the... [22 Oct 2009]
Measuring the Business Impact of Support
White Paper Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured despite the influence of support on higher revenue; customer satisfaction and loyalty; and... [22 Oct 2009]
Video Whitepaper: Rapid Bottleneck Identification: A better way to do load testing
White Paper Using this approach, organizations can improve application quality, enhance the customer experience, and lower the cost of deploying new systems. Watch the free, on-demand video whitepaper to learn how to easily launch a... [21 Oct 2009]
Undressing In Public: Harnessing The Power Of Web 2.0 To Rebuild Trust In Banking
White Paper Banks have historically been trusted, valued members of the community, but globalization and new-age communications have combined to put distance between institution and customer. In a time of global financial turmoil,... [21 Oct 2009]
Best Practices for Implementing Automated Functional Testing Solutions
White Paper This paper presents a brief overview of the advantages of automating functional testing, explaining how you can meet tighter release schedules, verify that business processes function correctly, and ultimately generate higher revenue and... [21 Oct 2009]
Work smarter to remain competitive and keep up with customer demands
White Paper This webcast, "Untangle Your Connectivity Infrastructure Free Up Your Cost," shows how IBM SOA solutions and IBM WebSphere® untangle costly and debilitating complexities associated with connecting and integrating applications,... [20 Oct 2009]
