customer
RSS customerTesco.com vans cut fuel bills with telematics tech
News Speaking to silicon.com, Tesco.com fleet manager Dino Papas said the implementation had primarily been driven by the increase in fuel pricing but also had a part to play in improving customer service. [25 Jul 2008]
Take stock for tough times
Comment Manage the top line Think about price positioning and how this is being communicated to the customer. Remember the customer matters The conversion rate doubles if a customer receives help within 30 seconds of needing it. [24 Jul 2008]
Leveraging Content Integration for Improved Customer Service
White Paper In an increasingly online world, customers, partners and other constituencies are demanding more and better customer service from vendors and government institutions. IT integration plays a vital role in enabling cost-effective customer service... [23 Jul 2008]
Real-Time Contact Centers Build Customer Intimacy and Improve Profitability
White Paper This paper provides a roadmap for transforming your contact center from a closed environment into an essential corporate player that shares customer data with the entire enterprise. The paper also explains how to use your real-time contact center... [23 Jul 2008]
Achieving a Cultural Revolution
White Paper The Service Support and Service Delivery ITIL publications refer to "service culture" as one in which the entire organization embraces the concept of service and customer care, where the satisfaction of customer requirements is the number one... [23 Jul 2008]
Better Together: Microsoft Operations Manager and Exchange Server 2003
White Paper Loss of revenue due to missed opportunities and lowered customer satisfaction as a consequence of communications server downtime can be crippling to any organization. E-mail service is critical to daily business operations. [23 Jul 2008]
SSL International Is Forecasting Success With PeopleSoft 8 Demand Planning
White Paper SSL turned to PeopleSoft 8 Demand Planning to help satisfy customer needs while freeing up resources for brand development and other high-value activities. SSL International-a leading manufacturer of healthcare products for consumers and medical... [23 Jul 2008]
SAP: Time up for TomorrowNow
News TomorrowNow hit controversy in 2007 when Oracle alleged SAP had hacked into Oracle's customer support centre to gain copies of its proprietary software code. SAP is to wind down TomorrowNow, the third party support subsidiary it acquired in 2005. [22 Jul 2008]
Improving Office Productivity
White Paper They move from one customer site to the next without lengthily desk time in the office. Desk sharing among mobile workers is known by several names, hoteling, hotel-desking, virtual office, etc. It's simple and powerful. [22 Jul 2008]
The Naked CIO: Going public about privacy
Comment Of course, in many cases these are based on a single relationship with a customer and a business. Having worked in a customer service-based industry for many years, I am also acutely aware that customers expect businesses to know about them. [21 Jul 2008]
TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)
White Paper This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with factors to keep in mind as you begin to explore... [21 Jul 2008]
Number of free ATMs to increase by a third
News As part of the initiative to locate free ATMs in low income areas, a premium on what would normally be charged of up to 50 per cent per transaction is paid by banks to cash machine operators when withdrawals are made at sites with low customer use. [18 Jul 2008]
Online retail takes 20p of the shopper's pound
News The company's director of online merchandising said: "The advantage [we] have is our experience in fulfilment and providing the best customer experience online. Online shopping is poised to take 20p out of every UK consumer pound by the end of the... [18 Jul 2008]
FACTS Deploys WebEx Enterprise-Wide and Improves Customer Support, Increases Market Reach, and Generates New Business
White Paper Relying on in-person meetings for sales, training and support purposes was preventing FACTS Management from effectively expanding market reach and improving customer support. FACTS now uses WebEx Support Center to easily solve customer support... [18 Jul 2008]
All Covered Increases Business Productivity, Efficiency, and Customer Satisfaction With WebEx Meeting Center and WebEx Support Center
White Paper All Covered is the only nationwide Information Technology (IT) outsourcing services company that focuses solely on the unique computing, networking, and application needs of small to mid-size businesses and branch offices of larger companies. [18 Jul 2008]
