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silicon.com > White Papers > IT Management > Business Functions
Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry
The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relatio Read more
Sep 19, 2008
silicon.com > White Papers > Data Management > Data Infrastructure
Oracle Customer Data Hub: Four Steps to Customer Insight
Oracle has developed an innovative customer data management product called the called the Oracle Customer Data Hub that Read more
Jan 31, 2009
silicon.com > White Papers > IT Management > Project Management
Retail Store Execution: An Empirical Study
This paper describes a methodology by which a retailer can identify action steps that are likely to increase sales and c Read more
Jan 8, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Technology Company Uses CRM Solution to Increase Sales, Service Effectiveness
New Zealand-based Onesource Group provides office technology solutions, such as business copying, printing, and integrat Read more
Jan 18, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
EXR Adopts High Performance Database to Support Future Growth
EXR Korea had ambitious growth plans when it launched in 2001. The company believed there was a large market for its pro Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
IRCE S.p.A. Improves Customer Communication Systems and Efficiency
IRCE S.p.A. wanted to introduce an integrated financial and supply chain management system that integrates easily with a Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Handling the Boom Times at Brisbane's Port With Microsoft Dynamics CRM
Responsible for managing Australia's fastest growing container port, the Port of Brisbane Corporation (PBC) needed a mor Read more
Feb 20, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Singapore Cinema Operator First to Personalize
Golden Village Multiplex Pte Ltd, a joint venture between Golden Harvest of Hong Kong and Village Roadshow of Australia, Read more
Apr 2, 2008
silicon.com > White Papers > Desktops, Laptops and OS > Handhelds
Benefits of Windows Mobile: Sales Force Automation
This paper presents the experience of several sales organizations around the globe that have addressed the challenges of Read more
Apr 3, 2008
silicon.com > White Papers > Security > Security Administration
PCI Compliance: Low Risk, High Reward
Reputation is the most prized asset for any business. When one's business' reputation is damaged from a breach of data s Read more
Apr 16, 2008
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