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silicon.com > Technology > Networks
Geography lessons for online retailers
Quocirca's Straight Talking: Pinpoint punters to target sales? Read more
Jan 9, 2008
silicon.com > Management > CIO Insights
Swinton Insurance gets chatty with IP tech
Alcatel-Lucent tech cutting costs and improving customer service Read more
Feb 21, 2008
silicon.com > Management > CIO Insights
Poor CRM failing customers
Customer expectations don't match the reality? Read more
Mar 7, 2008
silicon.com > Management > CIO Insights
Building society streamlines system support
Doing more with less? Read more
May 27, 2008
silicon.com > White Papers > IT Management > Business Functions
Understanding Your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry
The explosion of customer data in the last twenty years has increased the need for data mining aimed at Customer Relatio Read more
Sep 19, 2008
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
SAP ERP Integrates Key Business Processes Across the Adhunik Group of Industries
The top management at Adhunik Group felt the need for an ERP solution to enable them to optimize production cost and gen Read more
Feb 9, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Maximizing the Savings of Call Center Multi-Sourcing While Protecting Service Levels
Many companies are moving to multi-sourcing for call center agents, largely in pursuit of the cost savings that can come Read more
Apr 11, 2008
silicon.com > White Papers > IT Management > Business Functions
Eclipse Internet Improves Workforce Effectiveness by Automating Financial Processes
Based in southwest England, Eclipse was founded as a dial-up internet service provider in 1995, evolving to offer broadb Read more
Apr 30, 2008
silicon.com > White Papers > IT Management > Business Functions
POWEO Streamlines Business Processes to Improve Customer Satisfaction
POWEO wanted to ensure a competitive edge in the residential electricity and gas provider market from its start and mana Read more
Oct 11, 2008
silicon.com > White Papers > IT Management > Business Functions
Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction
Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. That Read more
Mar 18, 2009
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