customers
RSS customersSalesforce.com makes more friends in the cloud
News According to BMC's Beauchamp, the company realises that many customers will continue to want their software on premise but that the Force.com-based technology will be able to generate significant revenue. [20 Nov 2009]
Photos: Apple's latest Big Apple store
Photo The underground level houses tables and chairs for customers to relax and take a closer look at the products. Here's a look inside Apple's latest Manhattan store in New York US. Photo: Sarah Tew/CNET Except for the... [19 Nov 2009]
Salesforce to launch social networking for businesses
Salesforce.com on Wednesday announced a social-networking service called Salesforce Chatter for its customers' in-house operations, giving a corporate flavour to a technology that has largely been for personal use. [19 Nov 2009]
Contact Centres: Optimum service at optimum cost
White Paper Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact... [18 Nov 2009]
Trojan bank fraud gang sentenced
News Four men have been sentenced to prison time for being part of a gang that stole just under Ł500,000 from UK bank customers. The men were sentenced last Friday at Southwark Crown Court in London for their part in an... [17 Nov 2009]
Create new value from System z assets, reduce costs with Web technology
White Paper This update explains how IBM® System z® customers with IBM WebSphere® Portal 6.1 software are better positioned to leverage Web 2.0 technologies. "Executive Update: IBM System z and Web 2.0 deliver value together. [16 Nov 2009]
Enterprise and Web 2.0 application support in a modern mainframe environment
White Paper See how this software can help you develop a Web presence based on your individual needs while unlocking value for your customers and employees. "Enterprise Web 2.0 application support from IBM IBM® WebSphere® Portal... [16 Nov 2009]
Business Productivity Online Suite - Highly Secure and Reliable Cloud Services
White Paper Business customers are guaranteed 99.9% up-time and an extensive network of data centers for multiple levels of redundancy. Learn about fully hosted productivity tools in the cloud with Microsoft® Business Productivity... [16 Nov 2009]
Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money
White Paper Now the company provides customers with live chat using voice over IP, live video, application sharing, and handout distribution. Intelliem, an Internet-based company that provides technical consulting and... [16 Nov 2009]
Digital Dilemmas: Should your business be on Twitter?
Comment Better to stick to your guns and continue to erect as many walls between yourself and your customers as possible: at least then you can't be accused of hypocrisy. But what if your company does feel ready for some... [16 Nov 2009]
Role Management
White Paper Role management can be both very challenging and very rewarding to customers seeking simplified user administration, efficient user provisioning, and improved compliance and risk management. This paper discusses key... [13 Nov 2009]
The Alliance Salesforce.com Solution: A Complete Solution for CRM Integration
White Paper This paper talks about SalesForce.com and the IBM System I (including iSeries and AS/400) and how it helps customers get the most out of both platforms. It takes a solutions approach to SalesForce integration projects... [13 Nov 2009]
Institutional Identity Theft
White Paper However organizations often spend a lot of time, effort, and money trying to prevent their customers from experiencing it. The reason for this is because if customers of these organizations experience... [13 Nov 2009]
The Need for Host Intrusion Defense: An Executive Overview
White Paper At the same time that organizations are providing deeper access to their networks for employees, partners and customers - enabling flexible work environments and more efficient business relationships - organizations are... [13 Nov 2009]
Balancing Security & Profit: How Identity Verification Solutions Benefit Ecommerce
White Paper Advanced identity and age verification solutions exist that allow businesses to quickly verify legitimate customers and keep business moving while still preventing fraud. The result of such solutions is a safer online... [13 Nov 2009]
