desk managed services
Dell Case Study: Safety-Kleen
White Paper As a solution Dell Managed Services established a 12-person Dell Service Desk dedicated to supporting Safety-Kleen employees. Safety-Kleen wanted to improve the performance of its IT... [25 Jun 2008]
Scottish Water splashes out on tech
News The contracts have been signed with BT for mobile, data, voice and network services, Fujitsu for service desk and infrastructure support and India's Tata Consultancy Services (TCS) for... [28 Apr 2008]
Shell signs $4bn IT outsourcing contract
News EDS will manage desktop, service desk, onsite services, backup and disaster recovery, mobile information protection and managed messaging services. AT&T will deliver WAN... [31 Mar 2008]
Northern Ireland police brings IT under one roof
News The contract will include a 24-hour support desk as well as the maintenance and servicing of more than 8,000 PCs and laptops crucial to day-to-day work of the police staff. The Police Service of Northern Ireland (PSNI)... [06 Feb 2008]
Four ways HP productivity tools can help increase IT availability
White Paper Using these HP technology innovations may lead to fewer help desk calls, simplified supply management and less time spent adding new devices. You'll also learn how HP Managed Print... [28 Nov 2007]
NHS trusts to save £5.5m from outsourcing contract
Case Study Peter Akin, chief executive of NWCPH, told silicon.com trusts do not always understand the true cost of printing with some departments having a printer on every single desk. Akin said because Xerox offers a... [14 Sep 2007]
Photos: The future of videoconferencing
Photo The TelePresence package includes converting the room, the desk, the networking and three 65-inch high-definition screens - all supplied by Cisco. Managed office space company Regus is one of Cisco's... [26 Jul 2007]
The Weekly Round-Up: 06.07.07
Round-Up Two weeks ago I spent over eight hours unravelling the mess left behind after a friend had complied with the instructions from the Orange technical help desk. It was only when I actually managed to get... [06 Jul 2007]
NHS procurement hub streamlines mobile suppliers
Case Study They will be given special handsets with panic buttons, which put them straight through to a help desk if they need urgent assistance or are in any danger. As a result of streamlining mobile services to... [20 Jun 2007]
Law firm inks £27m IT deal
News International law firm Eversheds has signed a £27m managed services deal which will see it hand over the management of its UK service desk and desk-side support along... [05 Jun 2007]
NHS helpdesk opens for business
News A new NHS IT service desk is now up and running across the country to help NHS staff solve their tech problems. The local service desks in London and the South switched over to the NHS Connecting for Health (CfH) Service... [16 Jan 2007]
Smooth Transition and Improved Service as HP Takes Over BT Helpdesks
White Paper HP ran an offshore managed service desk for BT. BT's IT help desk is a mission critical service. BT Group is one of Europe's leading providers of telecommunications... [26 Aug 2006]
Will Zopa's P2P loans mean the death of the bank manager?
Comment I had to deal with tapping my foot to Franz Ferdinand, keeping track of the last round of the Masters golf and my cat jumping up on my desk every 10 minutes. I managed to join, managed... [18 Apr 2006]
Hosted VPN and End Point Security --- a new and better approach for delivering remote access and VPN to your users
White Paper An outsourced, managed virtual private network (VPN) service,such as Positive Networks PositivePRO, connects remote users and branch ofļ¬ ces in a turnkey arrangement that gives the IT department complete, centralized... [06 Aug 2005]
Logical Implements HP OpenView to Help Customers Succeed in the New IT Paradigm
White Paper As an international professional services and IT network integration group, Logical provides product solutions for its customers in network management, application/system management, storage management, and service... [22 Jun 2005]
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