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$505m deal sees TCS swallow Citi's BPO
News TCS is already a Citi supplier, providing application development, infrastructure support, help desk and other outsourced services to the financial services group. Outsourcing giant TCS has snapped up... [09 Oct 2008]
Security and control: The smarter approach to malware and compliance
White Paper The continuing evolution of malware threats combined with the demand for increasingly flexible working practices is a significant challenge to IT departments seeking to reduce help desk support and get... [02 Oct 2008]
Forrester Research Report: Thirty-One Best Practices for the Service Desk
White Paper According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. Download the Forrester research report, "Thirty-One Best... [08 Sep 2008]
Forrester Research Report: Thirty-One Best Practices for the Service Desk
According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. Download the Forrester research report, "Thirty-One Best... [08 Sep 2008]
Learn the Secrets to Improving Help Desk Productivity and User Perception
White Paper However, a Forrester survey reveals that only 53% of technology users at U.S.companies are satisfied with their help desk support. How to exceed technology user's expectations while reduce call-handling... [08 Sep 2008]
Learn the Secrets to Improving Help Desk Productivity and User Perception
However, a Forrester survey reveals that only 53% of technology users at U.S.companies are satisfied with their help desk support. How to exceed technology user's expectations while reduce call-handling... [08 Sep 2008]
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
White Paper The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. Discover strategies that every IT help desk should practice for... [08 Sep 2008]
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. Discover strategies that every IT help desk should practice for... [08 Sep 2008]
Trialware: Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support
White Paper Now you can sit at your desk and solve the toughest support problems, remotely. But why not save a lot of time and solve them all from your desk? Which means that with just a few clicks... [02 Sep 2008]
UHI Millennium Institute - Reaching Out to the Highlands and Islands
White Paper The decision was made to use Touchpaper's suite of IT service management products to support the move to a centralised help desk facility. The installation went very smoothly and once UHI had implemented... [02 Sep 2008]
Harvey Nichols - Commitment to Customer Satisfaction
White Paper The use of the Touchpaper solution has helped Harvey Nichols to streamline its support function and improve response times to users.of support calls are now resolved without a desk visit... [02 Sep 2008]
Touchpaper Helps Staffordshire County Council Realise New Vision for IT
White Paper The goal of Staffordshire County Council's service desk function is to provide a fast and efficient IT support service to councillors, council staff and members as well as staff at schools across the... [02 Sep 2008]
Smart Post-Sales Support Pays Off for Retail Logic
White Paper With their help desk performing a vital customer facing role, their help desk solution not only needed to be robust and reliable but capable of supporting the complex processes and touch points defined... [02 Sep 2008]
Reasons for Automating a Help Desk
White Paper Whether you call it a help desk, technical support, the problem management center, or even the customer support center, there are several reasons to consider automating your help... [02 Sep 2008]
Key Ingredients of the IT Service Desk
White Paper Key Ingredients of the IT Service Desk" analyzes how you can transform your organization into a top-flight service and support model that has a direct impact on the bottom line. This insightful Gartner... [02 Sep 2008]
