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whitepaper Asset management in the midmarket encompasses a wide array of topics. Complete lifecycle asset management allows the organization to control the entire process, from purchase requests through delivery and management of all assets.
[11 May 2008]
whitepaper Rather than placing the workstation's computing power at the user's desk, the computing power, in the form of blade workstations, is moved to the data center where the workstations can be more easily, securely, and inexpensively managed.
[11 May 2008]
whitepaper Forgotten passwords and locked usernames not only result in lost productivity, but also a high volume of calls to the help desk. Reducing and then keeping administrative costs down is a challenge for most if not all organizations.
[11 May 2008]
Comment It's dark and rather uncomfortable under my desk, so retrieving the code was not an easy task. But does it justify inflicting misery on legitimate software buyers, asks Martin Brampton. A phrase often crops up in connection with housing...
[07 May 2008]
whitepaper And software deployments, security updates, asset inventory, and remote help-desk support were enabled by a move from Altiris Notification Server to Microsoft System Center Configuration Manager 2007.
[07 May 2008]
News It will service Zurich's businesses in the Canada, the UK, US and elsewhere in Europe and its responsibilities include global service desk, local on-site support and software packaging and distribution.
[02 May 2008]
Comment When I look at job applications as they come across my desk there are very few from women. From the outside, IT looks like an occupation for white males. From the inside, we know that to be true. But what can we do about it?
[28 Apr 2008]
News The contracts have been signed with BT for mobile, data, voice and network services, Fujitsu for service desk and infrastructure support and India's Tata Consultancy Services (TCS) for application management.
[28 Apr 2008]
whitepaper How did 3 companies reduce help-desk calls and increase productivity with up to 165% ROI? IDC took an in-depth look at the savings and benefits that system software and disk defragmentation can provide to customers.
[24 Apr 2008]
whitepaper The two software programs suggested by the Ohio University help desk for spyware and adware removal are Ad-Aware by lavasoft and Spy Bot - Search and destroy by PepiMK Software. Spyware - is a term for software that collects personal data like...
[18 Apr 2008]
whitepaper Spam and other e-mail scams are costing American business $10 billion annually in lost productivity, wasted IT resources, and help desk costs. And, despite predictions from industry "experts" a few years ago, the crisis is getting worse.
[14 Apr 2008]
whitepaper This paper introduces a new breed of natural language dialog applications which the paper refers to as the Help Desk. These voice-enabled applications are an evolution from Help Desk services that are currently available on the web or being...
[12 Apr 2008]
whitepaper Each approach to the provision of help desk services has its advantages and disadvantages. Help Desk or Call Centre supported by technical support? The important thing is to know one's own environment and what is best for the business.
[12 Apr 2008]
whitepaper Obtaining employment on a Help Desk is often a "Catch twenty-two situation" for students. In a regional city, there are limited opportunities for students whilst studying to obtain experience working in the Help Desk environment, as being off...
[12 Apr 2008]
whitepaper This paper discusses the dynamic market attitude shifts towards the service department being treated as a strategic marketing tool rather than as a necessary operating expense. The value of the support and service department activities is discussed...
[12 Apr 2008]
whitepaper As a result, it is increasingly being used as a Help Desk troubleshooting tool. HP Web Jetadmin 10.0 includes several features for Help Desk personnel to remotely troubleshoot printers without having to physically visit the printer.
[11 Apr 2008]
whitepaper The technical help desk has traditionally been a place where minimal effort or expense is placed. To save money, many companies have sent their call centers overseas. However, new issues are developing which are causing companies to rethink their...
[11 Apr 2008]
whitepaper As the rich user interface enabled by Ajax is changing the way people interact with the Web, the need to preserve existing investments in mission critical Web applications, like the Service Desk, has become essential.
[11 Apr 2008]
whitepaper Once it is captured in the Magic Service Desk (MSD) database, the asset information can also provide a timesaving reference for support and service. IT devices are a company's most valuable asset. That is why so many companies are choosing to asset...
[10 Apr 2008]
whitepaper Plus, the credibility of the IT help desk is based on key metrics that are often affected by the lack of adequate resources. IT organizations continue to face tight budgets and headcount restrictions that threaten to reduce the quality of service.
[10 Apr 2008]
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