desk
RSS deskSalesforce.com makes more friends in the cloud
News The IT service desk software maker is planning to bring its Service Desk Express product to the Force.com platform so businesses can operate their IT support in the cloud. While development is currently... [20 Nov 2009]
Achieving a Best-Practice Service Desk From Desktop to Data Center
White Paper IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a systematic approach to planning, developing,... [13 Nov 2009]
Step Out From Behind Your Desk
White Paper Off late executive leadership teams have hired and empowered risk management professionals to buy insurance, administer contract insurance provisions, manage claims and loss reserves, market and design insurance programs and manage... [13 Nov 2009]
Preventing Password Expiration Proactively
White Paper Password expiration is a well-known pain for IT helps desk personnel. Requests to reset expired passwords can constitute a sizable portion of the total help desk workload. Because password expiration is... [13 Nov 2009]
The Business Case for Password Management
White Paper On the other hand, in an effort to ease the need to bother the help desk, end users often resort to non-secure password practices that may actually make the enterprise more vulnerable. On the one hand, password resets... [13 Nov 2009]
PasswordCourier With Telephone Access
White Paper As with all PasswordCourier access options, users are guided quickly and easily through prompts that enable the user to respond to authentication questions and choose systems for password reset, enabling help desk agents... [13 Nov 2009]
Wireless Without Compromise: Delivering the Promise of IEEE 802.11n
White Paper IEEE 802.11n products, can deliver performance and reliability equivalent to 10/100 wired Ethernet connections, creating a path for the all-wireless workplace: one with no voice data cables to the desk. [12 Nov 2009]
Wireless LAN Operations: From Reactive to Proactive
White Paper The recent ratification of 802.11n has added fuel to that fire, by providing most users a faster connection over the air than they can get plugged in at their desk. Enterprises everywhere are turning to Wireless Networks... [12 Nov 2009]
Stopping Spam in Higher Education
White Paper Network administrators, on the other hand, spend their valuable resources reacting to the problem, fielding help desk calls and trying to manage expectations from the user side. The rise in spam is a pain point for... [12 Nov 2009]
Implementing Device Restrictions in Vista and Server 2008
White Paper Depending on the mix of Help Desk calls in your organization, these settings may be worth the time and effort it takes to understand, test, and implement them. With Vista clients and Server 2008 systems, there are a... [03 Nov 2009]
Can I use a netbook as my everyday work machine?
Comment I have a laptop as my main machine, which I transport to and from the office each day, working straight off that in the morning and then plugging into a monitor and keyboard when I get to my desk at Silicon Towers. [02 Nov 2009]
Driving IT Help Desk Efficiency with Customer-Centric Remote Support
White Paper The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. IDC predicts that by 2011, 73 percent of the U.S.workforce will be mobile, inevitably increasing the pressure on the IT help... [22 Oct 2009]
The Weekly Round-Up: 09.10.09
Round-Up We are increasingly turning to the web to communicate our deepest feelings, according to the latest piece of research to arrive on the Round-Up's rather cluttered desk. Mac users - no matter whether you hide those PCs... [09 Oct 2009]
Steve Jobs
AS Profile Despite being away from his desk for six months this year on a medical leave of absence, Jobs is still Apple's primary motivating force and he was praised by many of the panellists for making technology appealing in a... [08 Oct 2009]
Finally, an easier way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business
White Paper Search for applications across multiple suppliers using the Smart Market, run those applications on the Smart Cube, and then manage them with the Smart Desk -- all with one single point of contact for troubleshooting... [08 Oct 2009]
