despatches lesson
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Boardroom Despatches: Apple's rebirth
Comment The lesson to take from Apple is all about an organisation and leader that can learn from its past, says Rene Carayol. The best lesson to learn from Jobs and co is that this is a company which has now... [22 Apr 2004]
Boardroom Despatches: Leadership
Comment His lesson is one for all business leaders too. What makes a good leader? Are we doing our best to foster them? Isn't the starting point identifying who our role models should be? Rene Carayol names the three men UK Plc... [27 Aug 2003]
Ebusiness Despatches: Why I hate IT scaremongering
Comment For vendors, the lesson here is that they must have the structure and personnel to manage through bad as well as good times. Rene Carayol, our columnist at the frontline reports back from three conferences - a tale of... [19 Jun 2002]
Ebusiness Despatches: Confusing CRM with great customer service
Comment It's a lesson many organisations must learn, says columnist Rene Carayol. Buying technology won't remedy any amount of shoddy customer service. For a few years now software vendors, integrators and the other usual... [10 Apr 2002]
Ebusiness Despatches: Customer service is about people NOT technology
Comment That's the main lesson here. This month columnist Rene Carayol shares a worrying personal account and argues that the most successful companies must remember the human touch. When it comes to PCs I've always been a... [09 Jan 2002]
Ebusiness Despatches: Decruitment dilemmas
Comment A major and positive lesson - as we look in our rear view mirrors at the dot-com carnage - is that there is a place for both the experience of responsible adults and the expertise and courage of a younger talent pool. [20 Mar 2001]
