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Boardroom Despatches: Apple's rebirth
Comment When I was IT director at IPC Media we had lots of Macs. Forget the success of iTunes or even the iPod. The lesson to take from Apple is all about an organisation and leader that can learn from its past, says Rene Carayol. [22 Apr 2004]
Xmas e-tail advances
Comment Ebusiness Despatches: Confusing CRM with great customer service http://www.silicon.com/a52568 Ebusiness Despatches: Customer service is about people NOT technology http://www.silicon.com/a50257 On the back of Peter Cochrane's Uncommon Sense... [06 Jan 2003]
Ebusiness Despatches: Where content and distribution meet, there's only one winner
Comment The results would be spectacular and a platform for lots of other kinds of digital success. We were promised a brave new world of innovative content and digital distribution. It was to be a world where film, music, magazines, digital TV and online... [12 Nov 2002]
Ebusiness Despatches: Leading and learning from failure
Comment It was fascinating, with lots of discussion and strong views. I recently spent an interesting evening as a guest after dinner speaker for CSC Research Services. The audience - a bunch of senior IT executives. [25 Jul 2001]
Ebusiness Despatches: Decruitment dilemmas
Comment Lots of them are about how NOT to run a business. It was all sensible and meaningful stuff, and as usual the company has had an excellent year. However, something struck me as a little disturbing. These directors are all male - no surprise there... [20 Mar 2001]
Ebusiness Despatches: René Carayol on diversity in business
Comment At one end of the scale there are the 'silver surfers', those with large disposable income and lots of leisure time - for them the internet is a great way of satisfying curiosity for learning, accessing new experiences and, of course, shopping! [13 Dec 2000]
