directory enquiries
Successful Partnership Breeds New Opportunities in the Mobile Market
White Paper Reach 4 transforms how businesses quote, prepare sales order entries and stock enquiries, schedule jobs, follow up call-center leads and manage mobile staff members. The software runs on Microsoft Windows Mobile at the client end and integrates... [05 Sep 2007]
Brampton Factor: Network convergence is no simple task
Comment Yes, it would be more convenient if I had a single handset that transparently used all of them - especially if we could do away with telephone numbers, Skype fashion, thus rendering our already damaged directory enquiries service obsolete. [17 Apr 2007]
Spare-Time Study Helps Mohammed Land Dream Job
White Paper In just over two years Mohammed Al-Kady has made the leap from directory enquiries operator to Network Engineer at the Saudi Telecommunications Company (STC). Mohammed, now aged 30, is a highly motivated individual who has never been afraid of hard... [13 Apr 2007]
Watchdog sinks teeth into VoIP
News Among the details VoIP vendors will have to cough up are whether they offer emergency services calls; what number portability they offer; whether they provide services such as directory enquiries; and how much the VoIP system is dependent on the... [29 Mar 2007]
Convergence cuts costs at Guy's and St Thomas' hospital
Case Study The trust also used to spend £12,000 a year on directory enquiries but now spends £840 after it was brought in-house. Guy's and St Thomas' NHS Foundation Trust in the heart of London has cut costs and call waiting times after replacing an ageing... [18 Jul 2006]
Empowering a Wealth of Information Services With a Nortel Networks Solution
White Paper Dublin-based telecommunications specialist Conduit plc provides fully managed call centre services for directory enquiries, built on Nortel Networks technologies. The Nortel Networks Directory One database system that Conduit uses is able to search... [11 Oct 2005]
SMS font-of-all-knowledge honoured with gong
News McVittie told silicon.com that, on a daily basis, operatives will field questions on travel directions and train times, sports scores and results, breaking news and directory enquiries but they also deal with their fair share of unusual questions. [17 Jun 2005]
Directory enquiries: UK 'not interested in price'
News Consumers don't care about how good a service is when using directory enquiries services - they're led by advertising, a new report from communications watchdog Ofcom and premium rate service regulator Icstis has found. [18 Mar 2005]
Leader: 118 - not so great?
Leader It's happened in areas such as digital TV, in telecoms in general and specifically in the world of directory enquiries (DQ) over the past 12 months - or more, if you count the people who started to use new numbers beginning 118 before the old 192... [24 Aug 2004]
Directory enquiries: They're better but they're worse
News Communications watchdog Ofcom and premium rate regulator Icstis have published the results of their study into the deregulated directory enquiries market - and they're a bit of a mixed bag. The results also hint at a slight souring of user opinion... [18 Jun 2004]
The Weekly Round-Up: 12.03.04
Round-Up The kerfuffle surrounding the advertising campaign of directory enquiries operator The Number this week turned into a brouhaha. The Number was rapped on the knuckles by Ofcom in January when the regulator asserted that the moustachioed running... [12 Mar 2004]
Citigroup Finds a New Direction with 118 Directory Services
White Paper When the directory enquiries market was deregulated in August 2003, Citigroup saw an opportunity to save money. It put out a tender for the provision of 6000 directory enquiry calls a week from its Docklands headquarters. [05 Mar 2004]
11 88 88 buyout talks collapse
News The company claims that it has an estimated 18 percent market share in the UK directory enquiries sector. Conduit was founded by Young and Kerr in 1996 to take advantage of the deregulation in directory enquiries in Ireland, a function which had... [05 Feb 2004]
118 providers make like the Marie Celeste
News The recently deregulated directory enquiries market has been having a hard time of it of late, with providers cutting staff and being accused of shoddy service by its users. The UK's most successful directory enquiries provider, The Number 118 118... [09 Jan 2004]
BT tops 118 enquiries chart
News A mystery shopping survey of the 92 new 118 directory enquiries numbers has found improved levels of service across the sector, with BT coming out top. The average waiting time to answer a 118 call was four seconds, but 13 per cent of providers had... [10 Dec 2003]
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