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silicon.com > Management > CIO Insights
Specsavers boosts customer vision with CRM system
Case study: Call centre sees one view of customer Read more
Jan 4, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Creating a Virtual Call Centre Using IP Technology
Land Information New Zealand (LINZ) The management of geographically dispersed staff, a single service management scenar Read more
Jan 11, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity
The New Zealand Automobile Association (NZAA) needed to implement a new communications platform after Avaya ended suppor Read more
Jul 2, 2008
silicon.com > Management > Public Sector
Hackney Council in £1.9m IT overhaul
Better contact with tenants Read more
Aug 15, 2008
silicon.com > White Papers > IT Management > User Satisfaction
HelpDesk: With Touchpaper, the Post Gets Delivered!
As the subsidiary of Deutsche Post AG (German Post Office), Deutsche Post Customer Service Center GmbH offers various se Read more
Sep 2, 2008
silicon.com > White Papers > Desktops, Laptops and OS > Client System Hardware
Red Hat Drives Desktop Cost Savings for Europcar
As one of the world's leading car rental companies, Europcar has a network of over 2,600 branches across 118 countries, Read more
Sep 11, 2008
silicon.com > Management > Public Sector
Police fraud centre ready for takeoff
Call the cyber cops Read more
Oct 2, 2008
silicon.com > Management > CIO Insights
£1.5bn savings plan turns Lloyds' merger eye on IT
Job cuts on the way Read more
Nov 3, 2008
silicon.com > Technology > IT Services
Symantec probes call centre data theft allegations
Was there a leak? Read more
Apr 1, 2009
silicon.com > Technology > Networks
BT tops terrible customer service poll
'You just keep me hanging on... ' Read more
Jun 30, 2009
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