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Travel site bookings fly when glitch fixed

Case Study Thomson Holidays ecommerce manager George Nolan said: "The traditional testing products tell us a lot about what is going on in the site but they don't give us a lot of information about how many attempts to purchase are failing and why.

Tags: testing, ecommerce, travel

[09 May 2008]

Outsourcing B2B Operations to a Managed Services Provider

whitepaper This article, originally posted in eCommerce Connexion, examines compelling reasons for considering a managed services environment and proposes some questions to ask when evaluating prospective partners.

Tags: back-office, managed, managed services, visibility

[28 Apr 2008]

BT embraces NetSuite's on-demand software

News NetSuite software provides a single system for a variety of purposes such as enterprise resource planning, CRM and ecommerce. BT is offering NetSuite's business management applications and will soon provide customer relationship management (CRM...

Tags: smes, saas, crm, bt

[22 Apr 2008]

eCommerce Solutions: Winning Market Position Through IT Partnerships

whitepaper The CBA CommSec and IT&e partnership is unique in Australia - as a fully outsourced service. The "CommSec" site was to provide a functional and cost effective solution not bound by the potential for sudden growth or requirements that may vary on a...

Tags: infrastructure management, response, partnership, subsidiary

[10 Apr 2008]

Henry Schein

whitepaper Henry Schein wanted to build an eCommerce site that enabled them to keep pace with existing customers and also attract new ones. View the .pdf file above to see how Dell Professional Services used Microsoft along with SQL servers to create an...

Tags: portals, ecommerce, dell professional services, file

[10 Apr 2008]

Google CIO to join digital music realm

News Traditionally, record labels have been slow to adopt technology and have completely missed the boat on ecommerce. Google CIO Douglas Merrill is leaving Google to become president of EMI's digital unit, according to sources.

Tags: emi, google, cio

[03 Apr 2008]

End-to-End Retail Shopping Solution for a Leading Non Profit Organization

whitepaper MindTree Consulting leveraged its expertise in the retail domain and in building ecommerce solutions to give a leading non profit organization the capability to extend the sales of their merchandize to the online medium.

Tags: asps

[27 Mar 2008]

Fairmont Hotels & Resorts Expanding Possibilities

whitepaper Working with Accenture to develop an innovative approach to eCommerce, Fairmont is now poised to build its brand worldwide and capture greater international recognition. Fairmont Hotels & Resorts is the largest luxury hotel management company in...

Tags: web services, north america, hotel, develop

[27 Mar 2008]

Mothercare buggy about new financials software

News Alongside accounts, ecommerce, supply chain, sourcing and ranging facilities have also been consolidated to support the new group. Children's clothing and equipment retailer Mothercare has signed a contract with Coda to provide financials software...

Tags: coda, early learning centre, mothercare

[27 Mar 2008]

Warning over migrant tech skills shortage

News A report by consultancy the Centre for Economics and Business Research for recruitment company Harvey Nash into the impact of skilled migrant workers has predicted the IT, telecoms and transport sector will need an extra 19,000 skilled migrants...

Tags: skills, it workers, migrants, education

[25 Mar 2008]

Oxford Hotels checks in revenue management system

News According to Oxford Hotels and Inns head of marketing and ecommerce, Boris Pontarollo, 40 per cent of its revenue comes from internet bookings. Oxford Hotels is to switch on a revenue management system for online bookings to its 44 properties.

Tags: hotel, expedia, ecommerce, retail

[19 Mar 2008]

Police forces lack e-crime expertise and resources

Police forces lack e-crime expertise and resources

News With the growing importance of ecommerce for the British economy, it is crucial that there is help at hand from a special unit to enforce, protect and help prevent e-crime. Local police forces do not have the resources or expertise to deal with...

Tags: cio jury, e-crime, cio, crime

[18 Mar 2008]

Gambling site brought to its knees by 'unstoppable' botnet

News Gala Coral ecommerce's gambling sites were taken down for almost 30 minutes by the next generation 10Gb distributed denial of service (DDoS) attack, delegates at the e-crime congress in London were told this week.

Tags: ddos, security, botnet, attack

[06 Mar 2008]

William Hill profits hit by online problems

News Finance director Simon Lane told silicon.com: "Within the last few months we have appointed a new head of ecommerce and we are anticipating strengthening the team by bringing in further talent. Technical difficulties with a new online platform...

Tags: betting, online, william hill, retail

[27 Feb 2008]

AppLabs Case Study: Friends Provident

whitepaper Central to this is the application of technology and ecommerce to enhance distribution, improve service and reduce costs. Friends Provident is one of the leading financial services groups in the UK and a member of the FTSE100 Index of leading UK...

Tags: software project management

[24 Feb 2008]

Legal Eye: Is it wise to hit ISPs over file-sharing?

Comment To do so would undermine a central tenet of ecommerce law. To do so would undermine a central tenet of current ecommerce law and turn ISPs from conduits into active arbitrators, opening a can of worms that digital lawyers may never be able to close.

Tags: law, isps, downloads, piracy

[22 Feb 2008]

Domino's online sales heat up

News Kimberlin could not reveal the level of investment Domino's had set aside for its ecommerce strategy, only saying it would be in line with what would be expected of a company looking at one-fifth of its sales coming through online channels.

Tags: ecommerce, jane kimberlin, domino's pizza, investment

[20 Feb 2008]

Self-assessment tax site crashes out on deadline day

News The system is part of the government ecommerce service, Government Gateway, which was updated last October to cope with future growth and to allow for usage peaks such as tax-filing deadlines. Her Majesty's Revenue & Customs (HMRC) has been forced...

Tags: hmrc, deadline, government gateway, tax

[31 Jan 2008]

Toy retailer entertains web upgrade

News Independent toy retailer The Entertainer has completed a website refresh and contracted ecommerce specialist Escalate Retail to provide a software suite for the back-end. The implementation cost just over £400,000, including overall hosting...

Tags: web, gadgetshop, retail, ecommerce

[30 Jan 2008]

Retail in a rut: IT to the rescue?

Comment With high street sales struggling to keep pace with inflation and online trade increasing by 54 per cent from 2006 to 2007 - according to the latest IMRG Capgemini Index - any retail CEO looking for growth in 2008 will be taking a long hard look...

Tags: retail, investment, internet, leisure

[25 Jan 2008]

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