efficiency and center ip contact
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Cisco Systems/E.piphany IP Contact Center Solution
White Paper This combined offering will enable value-based customer care and enhance a company's interactions with their customers by enabling multimedia, multichannel communications anytime, anywhere and any way-leading to overall increase in cost efficiency... [03 Jul 2008]
Korea Investment Securities Puts Its Trust in Avaya IP Office to Improve Productivity
White Paper KIS decided to take an ITSM approach to building its centralized service desk based on an Avaya solution comprising Avaya IP Office, Compact Contact Center Application and Avaya IP Telephones. There was enhanced operational efficiency from access... [02 Jul 2008]
Avaya Case Study: Intermountain Healthcare
White Paper Intermountain Healthcare deployed an Avaya Contact Center Solution with IP telephony to flatten, consolidate and extend its operation while establishing a "Future-proof" roadmap that will enable it to add new applications and services as needed. [02 Jul 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper Best-in-class services are enabled by applications such as Avaya Communication Manager/Contact Center; Avaya Interaction Center with Business Advocate routing (IP ACD); Avaya Application Enablement Services; and Avaya Call Management System. [31 May 2008]
The SIP Contact Center: Leveraging the SIP Architecture to Build IP Contact Center Solutions
White Paper As a result, the legacy call center has gone through a metamorphosis, emerging as the IP Contact Center which replaces the PBX and separate IVR and ACD systems and merges email and instant messaging into a new architecture that integrates these... [11 Apr 2008]
Leading Pay-TV Company Runs One of Europe's Largest IP-Based Call Centers With SAP Software
White Paper To improve service efficiency - and maintain its number one position - Premiere decided to restructure its call center architecture. The new hosted solution runs using SAP Business Communications Management software and constitutes one of the... [09 Feb 2008]
Increasing Efficiency, Profitability and Customer Satisfaction
White Paper The Seoul and Daejeon call centre operations were expanded into a combined 1,200-agent facility based on Nortel's Contact Center Manager and the Nortel Communication Server 1000 (CS 1000) with IP capabilities. [11 Jan 2008]
Customer Care Comes of Age article
White Paper This solution helps businesses become more effective by enabling innovative customer contact strategies, and increases their efficiency by achieving economies of scale and leveraging the flexibility and convergence of IP.Benefits of a Customer... [13 Dec 2007]
Avaya Case Study: Telefutura
White Paper Telefutura wanted a platform that would enable its contact centers to take full advantage of Internet Protocol (IP) telephony, so that it could maximize efficiency and deliver high value to its customers. [08 May 2007]
The Open Standard Contact Center: Lowering Costs and Increasing Efficiency in the Large Enterprise
White Paper By centralizing management and delivering interactions to agents located anywhere on the IP network, at any time, large enterprises are breaking free from traditional site-based contact center restraints and benefiting from new efficiencies, lower... [19 May 2006]
Avaya 3-1-1 Solutions for Government: Maximizing the Cost-Efficiency and Performance of Your 3-1-1 Implementation
White Paper Avaya or one of many qualified Avaya BusinessPartners can work with your organization to successfully design, implement, and maintain a solution for your city or county, using our portfolio of contact center solutions, IP telephony solutions, and... [30 Aug 2005]
Horizontal Integration White Paper
White Paper This white paper explains how a horizontally integrated architecture based on open standards provides a means of exploiting the power, flexibility, and efficiency of IP. This architecture will accelerate the pace of innovation in the contact center... [25 Feb 2004]
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