efficiency system center it
Server Automation: Quantifying the Business Benefits
White Paper Significantly increase efficiency among system administrators This emerging technology, known as data center automation (DCA) software, addresses IT organizations' need to do more with less and to manage diverse, heterogeneous systems spread... [03 Jul 2008]
Skills Based Scheduling: Defining the Ideal System to Manage ACD Skills-Based Routing
White Paper This new technology offers the promise of increased efficiency and better utilization of call center resources. The top 10 requirements for the ideal Skills-Based Scheduling system are defined as a vendor evaluation checklist for call center managers. [03 Jul 2008]
Top 20 Reasons Contact Center Applications Don’t Scale
White Paper When working properly, they can handle most inbound telephone transactions with a level of speed, efficiency and user-friendliness that rivals human agents - and an IVR/CTI-handled call costs only about 1/16 the cost of an agent-assisted call. [03 Jul 2008]
Korea Investment Securities Puts Its Trust in Avaya IP Office to Improve Productivity
White Paper There was enhanced operational efficiency from access to right agents for faster and more accurate troubleshooting and there was platform to introduce new services including after-hours support and links to SMS system for better monitoring. [02 Jul 2008]
Avaya Case Study: Intermountain Healthcare
White Paper As a nonprofit company dedicated to keeping its state-of-the-art healthcare affordable, Intermountain Healthcare was finding that its multi-vendor communications systems were undermining its efficiency. [02 Jul 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper Their vision is to implement a Strategy of Enablement that can bring maximum efficiency, quality, and value to meet the current business goals of their clients. Best-in-class services are enabled by applications such as Avaya Communication Manager... [31 May 2008]
TechNet Webcast: Client Monitoring With System Center Operations Manager 2007 (Level 100)
White Paper By extending the award-winning monitoring capabilities of Microsoft Operations Manager 2005 from servers to client computers, Microsoft is providing a new level of visibility into the operations and efficiency of enterprise IT environments. [30 May 2008]
Korea Food Service Corporation Installs Web-Based Ordering System for Greater Efficiency
White Paper KFSC has always searched for innovative ways to improve operational efficiency. It has used Oracle's JD Edwards applications since 1998, and most recently integrated its JD Edwards Enterprise Resource Planning (ERP) platform with a Web-based... [21 May 2008]
TechNet Webcast: Overview and Architecture of System Center Essentials 2007 (Level 300)
White Paper This webcast provides an overview of System Center Essentials 2007 and describes how it enables IT professionals in mid-sized organizations to proactively manage their IT environments with increased efficiency. [01 May 2008]
Customer Experiences With NetBackup PureDisk and VMware
White Paper Data deduplication and server virtualization help storage, backup and IT managers improve efficiency within the data center. NetBackup PureDisk offers an open deduplication storage system that can not only work with any storage hardware, but can... [01 May 2008]
A Power Benchmarking Study on the IBM System z9: Applying Energy Efficiency Metrics to Performance
White Paper IBM has long been a champion of energy efficiency and the IBM System z9 is an outstanding platform for the integration of power efficiency and performance. This paper will demonstrate the role of the IBM System z9 as an excellent platform for power... [30 Apr 2008]
Five Strategies for Cutting Data Center Energy Costs Through Enhanced Cooling Efficiency
White Paper This paper presents five strategies for increasing data center cooling efficiency. Coupled with emerging technologies such as higher-efficiency processors and new chip-based cooling technologies, these measures can keep energy costs in line as... [26 Apr 2008]
City IT Department Improves Data Protection and Backup Process Efficiency
White Paper Southlake implemented the beta of Microsoft System Center Data Protection Manager (DPM) 2007 and achieved continuous data protection, greatly increasing the efficiency of its IT operations. The city's IT department, which manages the entire... [26 Apr 2008]
Fuel Transporter Improves IT Efficiency and Security With New Management Tool
White Paper By deploying Microsoft System Center Essentials 2007, the company significantly reduced the amount of time necessary to manage its network. Explorer Pipeline also is now able to detect and resolve issues before they affect system performance. [26 Apr 2008]
Automotive Parts Manufacturer Boosts Efficiency With Enhanced Monitoring, Reporting
White Paper By migrating to Microsoft System Center Operations Manager 2007, Gates is benefiting from object-level server monitoring and accurate, reliable in-depth reporting. To help its enterprise run more efficiently, Gates Corporation, a leading... [26 Apr 2008]
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