employee self service
Improving Plant Profitability and Productivity
White Paper Calpine deployed an employee self-service portal to provide employees and managers with access to HR materials and company news, and a dashboard that presents operational and business data in an easy to use portal. [10 Jul 2008]
Improving Customer Service, Increasing Employee Productivity
White Paper The MyOTN employee portal is an operational dashboard and employee self-service gateway that provides single sign-on access to functional applications and a 360 degree view of customer interaction activity. [10 Jul 2008]
Key Metrics Help British Airways Save Nearly £38 Million With Transformational Online Programs
White Paper As a solution British Airways developed methodology to calculate the Employee Self Service program benefits realized in cash for British Airways and construct "Derived" or "Inferential" metrics based on transformational targets to drive behavior... [02 Jul 2008]
Paul Coby
CIO Profile During his stint in charge, the BA website has been overhauled with self service check-in now forming a large part of the customer experience with the airline, along with the fast bag drop process and an employee portal. [11 Jun 2008]
Bradford & Bingley gets Oracle HR system
News A spokesman for Bradford & Bingley said: "The implementation of the Oracle Employee and Manager Self Service modules has provided the business with the ability to undertake online HR transactions at its convenience. [20 May 2008]
Continuous Protection for Desktops & Laptops With NetBackup
White Paper As much as 25% of corporate data now resides on employee desktops and laptops, yet many companies do not provide systematic and reliable ways to recover that data in the event of human error, device failure, or even theft. [01 May 2008]
Employee Self-Service: Benefits for the Help Desk
White Paper This paper shows how online knowledge-enabled self-service is a proven way to help manage these demands. IT organizations continue to face tight budgets and headcount restrictions that threaten to reduce the quality of service. [10 Apr 2008]
Solomon Desktop Technical White Paper
White Paper It addresses Business-to-Employee and Business-to-Business situations by facilitating direct Web browser access to Web-based applications that are included with the Web Self-Service Bundle, to any Solomon IV standard or customized report, to... [10 Apr 2008]
Silicon Storage Technology, Inc. Uses MySQL to Power Self-Service Intranet
White Paper By using MySQL on a Sun E450, the SST intranet team was able to create a core system that has a homepage for each department, a profile for each employee, and easy methods for uploading files and creating online forms. [10 Apr 2008]
Poor CRM failing customers
News Other tips included personalising products and experiences and changing employee attitudes to address customer issues more effectively. Call centre managers say better information and staff training are the best ways to improve customer service but... [07 Mar 2008]
ID cards plan: Airport union wants answers
News If the cards are necessary for continued employment at BAA they also need to make sure that the costs do not fall on the employee. S is for Self-destruct I is for Identity and Passport Service A spokesman for the Identity and Passport Service said... [20 Feb 2008]
Podcast: Best practices for building and deploying employee self-service solutions
White Paper Companies purchase solutions aimed at increasing employee productivity and access to relevant information, and improving collaboration among employees. Improving workforce effectiveness is a key business objective that most organizations face today. [18 Feb 2008]
Webcast: Opal Future Technologies Case Study: Accelerating Employee and Customer Self-Service with WebSphere Portal and .NET Integration
White Paper Opal Future Technology needed to deliver a new customer self service presence while bringing together technologies and processes from multiple organizations. Tune into this webcast to learn how Opal quickly and successfully delivered their customer... [18 Feb 2008]
Pitico Consolidates Information in a Single Database, Automates Processes, and Optimizes Productivity
White Paper Pitico wanted to establish a stable and flexible data infrastructure to optimize performance throughout the organization and improve employee productivity. Pitico began operating in Mexico in 1972 and within a few years became the first self... [08 Feb 2008]
Embry-Riddle Aeronautical University Increases Security and Streamlines Provisioning
White Paper Embry-Riddle Aeronautical University wanted to meet student and employee demands for online, self-service functionality - especially important given the university's geographically-dispersed locations and ensure identity management with a strong... [08 Feb 2008]
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