enquiry
RSS enquiryEmuge-Franken Speeds Customer Response With a Linux Solution on IBM eServer iSeries
White Paper Since not every initial enquiry makes it through to the production line, the time spent on producing these drawings must be kept to a minimum, so that Emuge-Franken's internal resources are used as cost-efficiently as possible. [03 Jul 2008]
Impol Takes Legacy Systems to the Web With an IBM WebSphere Solution on zSeries
White Paper For every alloy product enquiry, a critical Certificate of Quality describing the precise chemical and physical properties had to be printed out and faxed to the customer prior to sale. For Impol, dealing with around 400 customers in 25 countries... [03 Jul 2008]
eBucks Brings Contact Center In-House and Dramatically Improves Customer Service
White Paper The challenge was to gain customer insight and a clearer understanding of eBucks' customer needs and improve management information systems to deliver better reporting capabilities.eBucks built in-house call center based on Siebel Call Center... [01 Jul 2008]
Pain Relief for Call Centres
White Paper Then when they do finally get to speak to someone - it is also a pain if the "Advisor" is not able to deal with their enquiry. It is popular in the press to portray call centres as poor - callers get frustrated when they cannot get through, or when... [11 Apr 2008]
AppLabs Case Study: National Australia Bank
White Paper The replacement systems - a customized Siebel sales and illustration system, a teller application and a system for customer enquiry and maintenance - needed to integrate with existing 'Back-end' legacy systems as well as a number of external... [24 Feb 2008]
Publisher purges thousands of unlicensed fonts
Case Study The haul could have cost hundreds of thousands if left unaddressed - a recent Business Software Alliance enquiry valued 11,000 unlicensed typefaces at another London publishing house as being worth £80,000. [22 Feb 2008]
Web unites bundles of lost cash with forgetful owners
News These details are then securely passed on to participating banks and if a trace is matched, the organisation involved will communicate directly with the person making the enquiry. A new website has been set up to help people track down money that... [01 Feb 2008]
Brunel University uses spam filter to fight cyber bullying
Case Study If anyone at the college receives a message with an enquiry covered by FoI regulations, the system is designed to flag it up. This means the enquiry can be caught and answered within the 20 working days allowed. [11 Jan 2008]
A Project for the Synthesis of Composite TCP/IP Networks During Emergencies
White Paper The emergency recovery team needs a communication network with capabilities and configurations which have a very different profile from everyday communications networks, to avoid network overload from enquiry bursts and to favour emergency... [26 Dec 2007]
£20,000 reward for missing Revenue discs
News A statement from the Met said: "The enquiry has been particularly challenging due to how common compact discs are within offices, the number and size of the offices requiring searches and the number of organisations where the package may have... [05 Dec 2007]
Poll: The most expensive gadgets lost are...
News Last year a Freedom of Information enquiry by silicon.com revealed how many mobile phones have gone astray in a number of government departments, as well as unearthing some more unusual losses. Asked which is the priciest gadget they've lost... [27 Nov 2007]
Peter Cochrane's Blog: Damn metrics
Comment About 20 years ago I was drawn into a public debate and enquiry on the state of education and educational standards. Written at a public house just outside Morpeth, Northumberland and dispatched via a public wi-fi service from a service station on... [28 Aug 2007]
Learning in the Wild: Designing New Forms of Technology-Mediated Mobile Learning
White Paper The research discussed in this paper focuses on how best to design and deliver digital information to students undertaking scientific enquiry in a physical wood, in order to promote interpretation and reflection. [01 Aug 2007]
Are laptop bags to blame for rising thefts?
News These incident reports, obtained by a Freedom of Information Act enquiry, are indicative of the types of theft and robberies happening in alarming and increasing numbers on UK streets as more people carry expensive laptops which are attractive to... [18 May 2007]
Exclusive: How safe is your laptop?
News In our enquiry we deliberately discounted laptops stolen from homes or offices to get a clearer picture of threat posed specifically by the greater mobility of laptops compared to desktop computers. UK police forces were able to answer our Freedom... [08 May 2007]
