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Rising wages forcing companies to look beyond India
News Online insurance company eSure revealed plans last week to bring its Indian call centre work back to Manchester, although it says it was always a temporary measure to deal with recruitment shortages in the UK and that India has proved to be an... [01 Dec 2006]
eSure brings Indian call centre work back to UK
News Online insurance company eSure will bring its offshore call centre work in India back to the UK from February next year.eSure started using offshore Indian call centres in 2004 and currently has 100 agents with an unnamed third-party provider in... [27 Nov 2006]
CIO Jury: Would IT chiefs outsource themselves?
News Mark Foulsham, head of IT at eSure, likened the scenario to the "captain going down with the ship" but said he knows of several cases in recent years where IT executives have included themselves in the transfer. [02 Dec 2004]
