explores
RSS exploresForrester Strategies for Assessing IT Business Satisfaction
White Paper This new Forrester Research white paper explores the importance of assessing IT business satisfaction. If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial... [02 Nov 2009]
3 Strategies for Reducing IT Support Costs
White Paper This IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategise cost reduction during the downturn. As companies brace for more bumps in the economic downturn, many organisations... [02 Nov 2009]
Oracle Blends Managed Services With OnDemand Pricing
White Paper This whitepaper explores Oracle Managed Services offerings for PeopleSoft and Siebel, and sees how they can deliver an easier deployment, with on-demand pricing. Growing businesses are increasingly realising that Managed... [26 Oct 2009]
Streamline Your Business with Innovative Tools
White Paper Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent; improving productivity by 10... [22 Oct 2009]
Balancing Customer Intimacy with Self-Sufficiency
White Paper This white paper explores self-service's impact on the rest of the support organization and what you can do to better balance assisted support with self-service strategies. Self-service continues to rock the support... [22 Oct 2009]
Measuring the Business Impact of Support
White Paper This ServiceXRG White Paper explores the importance of quantifying the impact of support on your business. Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured —... [22 Oct 2009]
Defining the Great Customer Experience
White Paper This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Customer experience... [22 Oct 2009]
Enabling Mobile Work While Ensuring Network Security
White Paper This paper explores how Citrix® GoToMyPC® Corporate protects the integrity of the corporate network and the privacy of sensitive data by providing full spectrum security. As secure as online banking, GoToMyPC Corporate... [20 Oct 2009]
Addressing the complexities of remote data protection
White Paper This white paper explores a range of possibilities, and shows how an adaptive data protection solution can protect remotely stored data for enterprises of all sizes. Data protection and recovery can be a complicated... [20 Oct 2009]
Security & trust: the backbone of doing business over the internet
White Paper This white paper explores the current state of this technology and the contributions VeriSign Inc have made in this area. In e-commerce consumers are concerned about indentity theft. TNS research reported in 2006 70% of... [19 Oct 2009]
Selling Smarter in 2009 and Beyond with Remote Selling
White Paper This new IDC executive brief explores the use of Web conferencing to facilitate the sales process. Discover how to increase sales efficiency and productivity with fewer resources. From customer prospecting to retention,... [18 Oct 2009]
It's Time To Review — And Renew — Your Telecommuting Policy
White Paper This new Forrester white paper explores how implementing best practices to create a telecommuting program and standardized policy significantly reduces operational costs and increases employee productivity — a winning... [18 Oct 2009]
The Best of Both Worlds: How to Effectively Leverage Social Media
White Paper This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools. Terms like Facebook, Twitter, wikis and... [18 Oct 2009]
The Shortcut Guide to Managing Disk Fragmentation
White Paper This in-depth independent study covers disk architecture, examines how the pervasive problem of fragmentation affects computer systems and explores effective approaches in reducing these pains. Fragmentation results in... [16 Oct 2009]
The Shortcut Guide to Managing Disk Fragmentation - Chapter 2
White Paper This chapter explores the most common issue in disk operations--fragmentation. Storing data on a disk has become less expensive and more convenient in modern times. But with that increase in storage capacity and decrease... [16 Oct 2009]
