express service desk
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ClubCorp Balances High Tech and High Touch With the Help of BMC Service Desk Express Suite
White Paper ClubCorp deployed BMC software for its solution and implemented BMC Service Desk Express Suite which helps the IT organization to keep information systems running so that employees have... [11 Jul 2008]
Hi Fert Relies on BMC Service Desk Express Suite to Provide Exceptional Service to Customers and Dealers
White Paper Hi Fert deployed BMC software for its solution and implemented BMC Service Desk Express Suite, including the Change Management and Client Services modules. The company wanted to... [11 Jul 2008]
University Closes Information Gap With BMC Service Desk Express Suite
White Paper The University deployed BMC software for its solution and implemented BMC Service Desk Express Suite to address their incident and problem management, adding change management to the mix... [11 Jul 2008]
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
White Paper DANONE deployed BMC systems for its solution and implemented BMC Service Desk Express Suite to support IT Infrastructure Library (ITIL) best-practice methodologies and enable the company... [11 Jul 2008]
BMC Service Desk Express Suite: The Asset Management Process
White Paper Asset management in the midmarket encompasses a wide array of topics. Complete lifecycle asset management allows the organization to control the entire process, from purchase requests through delivery and management of all assets. [09 May 2008]
Implementing Help Desk Express Service Order Management
White Paper This paper discusses the dynamic market attitude shifts towards the service department being treated as a strategic marketing tool rather than as a necessary operating expense. The value of the support and... [12 Apr 2008]
The University of Canterbury Is Implementing the Information Technology Infrastructure Library With the Help of BMC Service Desk Express Suite
White Paper The University of Canterbury implemented the BMC Service Desk Express Suite for their Service Management requirements. This reduced the number of help... [14 Sep 2007]
Can HP OpenView Service Desk and Alignability Provide ITIL Out-of-the-Box?
White Paper This webcast covers the HP ITSM Express Pack on the basis of HP OpenView Service Desk (versions 4.5 and 5.0) as well as the Alignability process model. It provides an insight into HP... [06 Jun 2007]
TNT Global Express Relies on HP OpenView Technology to Ensure Service Excellence
White Paper TNT Global Express S.p.A.is a global enterprise providing logistics, express delivery and mail services. The business benefits were reduced inventory time, improved service level,... [24 Dec 2004]
ITIL & Your Service Desk: Are They Married, Divorced, or Yet to Meet?
White Paper Everybody wants a piece of Service Desk and everybody wants to express their opinion about how it goes about its affairs. One important lesson ITIL taught Service... [01 Aug 2004]
Electrolux, IBM do outsourcing deal
News IBM said it has signed IT pacts that include that kind of variable cost structure with companies such as American Express, Dow Chemical and JP Morgan Chase. It will provide computer users there with Lotus Notes messaging... [02 Jun 2003]
BT mails virus to customers
News He wrote: "You were grossly negligent and complacent in allowing the BTopenworld support desk to run an email computer not updated to at least Outlook Express v 5.01 SP2 or v 5.5 SP2 - this would have... [26 Nov 2001]
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