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BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
White Paper BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP provided rapid deployment of an HP... [28 Aug 2009]
Driving Productivity, Customer Satisfaction and Cost Savings With Progress Technology
White Paper Firstgroup, an international transportation company with bus and rail operations in the UK, U.S.and Canada, is one organization that recognized the opportunity early and took action. OpenEdge offered the most flexible,... [01 Jan 2009]
Heathrow coach gets free wi-fi en route
News As well as giving travellers an opportunity to surf gratis, the gateways will allow FirstGroup, which runs the RailAir service, to track the coaches en route. By getting real-time access to the vehicles' whereabouts,... [02 Dec 2008]
Paper-free train tickets on track
News The Department for Transport is demanding train operators adopt the smart ticketing system as they renew their rail franchise but operators such as Virgin and FirstGroup are already voluntarily looking to adopt the system. [04 Jun 2008]
Rail passengers to get free on-board wi-fi
News National Express will take over the rail route from GNER in mid-December this year after beating off competition for the franchise from Arriva, FirstGroup, Stagecoach and Virgin. Rail passengers on the London to Scotland... [14 Aug 2007]
Darin Brumby
CIO Profile Brumby joined Aberdeen-based FirstGroup - the UK's largest passenger transportation company, with a turnover in excess of £3bn per year - as CIO in 2003 and was faced with a failing infrastructure, rising IT costs and a... [06 Jun 2007]
BT wins £46.9m network deal with FirstGroup
News BT is heading up a £46.9m, five-year IT services contract to revamp the infrastructure of transport company FirstGroup. The business consortium - comprised of BT, HP and US-based MegaPath Networks - will link up 700... [07 Mar 2006]
Find your lost luggage online
News While anybody with a phone is currently able to ring up and book a taxi, Railtrack and transport company FirstGroup have launched the online service at totaljourney.com where travellers will also be able to buy plane and... [04 Sep 2001]
