global and business process management
BEA Systems Case Study: Pfizer Web Services
White Paper To eliminate the need for managers to access multiple applications to monitor and manage project expenses, Pfizer turned to BEA WebLogic Integration, which includes BEA's award-winning application server and renowned Business Process Management. [10 Jul 2008]
International Network Services Case Study: Global Logistics Organization
White Paper For each of the 14 areas of ITIL and ITSM, INS developed a framework vision process architecture; high-level process definitions; detailed procedure descriptions; and granular, work-level instructions as a global standard, getting global agreement... [03 Jul 2008]
A Subsidiary of a Large Mobile Telecommunications Corporation Needed to Capture Complex Business Processes to Enhance Employee Collaboration and Knowledge Sharing
White Paper Because determining the requirements for a workflow process was the main bottleneck, the China Research Lab worked with IBM Global Business Services to capture eight key business processes using role-based business modeling - and they finished... [01 Jul 2008]
NIBCO Realized Significant Inventory Asset Savings With Advanced Inventory Optimization Capabilities From IBM
White Paper NIBCO wanted to improve its inventory target-setting process to better meet customer expectations and requirements. In addition, the company sought to streamline its manufacturing process and reduce on-hand inventory levels by better aligning... [01 Jul 2008]
Global BPO market to hit $450bn by 2012
News The report predicts services such as customer management services, payments and other industry-specific financial sector services, and recruitment process outsourcing will benefit directly from the trend of companies buying into growth markets. [16 Jun 2008]
Complexity makes travellers miss their connection
Comment More mature organisations are moving away from leaving users to find their own connectivity, to providing them with access-agnostic tools that automate the whole process. These include AT&T's Global Network Client, iPass' Mobile Office and Orange... [12 Jun 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper EDS s Business Processing Outsourcing (BPO) Platform make it possible for main contact center hubs to support core input, process, and output functions across market-facing service offerings delivered at networked service locations. [31 May 2008]
EDS customers advised to look for price cuts
News Barry Matthews, of Alsbridge Consultancy, is in the process of helping to set up a deal involving EDS and has previously been involved in setting up deals with a number of clients who outsource services to EDS. [21 May 2008]
Incorporate Service Management Best Practices Into the Service Life Cycle
White Paper Yet more and more enterprises have been making this budget shift in recent years because the increasing size of infrastructure, process inefficiencies, maintenance and global sourcing demand more operational attention. [21 May 2008]
Barclays banks on offshore
News Barclays is increasingly confident in its use of business process outsourcing (BPO) which it says has improved time to market and is now looking to increase the complexity of the services it offshores. [15 May 2008]
Design and Implement a Composite Workflow Solution Using IBM Middleware, Part 1: Using Business Process Management and a Services-Based Approach to Create a Highly Responsive IT Architecture
White Paper Business Process Management (BPM) solutions provide insight about the enterprise that transcends organizational and operational boundaries. The approach to designing IT architecture and implementation is changing from a technology-centered paradigm... [09 May 2008]
2-Layer BPM: Oracle's Unique Strategy Towards Exceptional Agility and Business Process Efficiencies
White Paper This CNET white paper explores the unique concept of 2-layer Business Process Management (BPM) supported by Oracle's Service-Oriented Architecture (SOA) offering, and its successful implementation at ABN AMRO, a global financial services company. [06 May 2008]
Design and Implement a Composite Workflow Solution Using IBM Middleware, Part 3: Using Portal Technology to Build a Flexible, Adaptable UI
White Paper Explore a business process management (BPM) solution in this series that helps a global IT manufacturer improve pre-sales operations and customer satisfaction. Follow along as the team develops a composite, collaborative workflow solution that uses... [30 Apr 2008]
Global Advertising Products Lifts Revenue, Streamlines Operations With CRM Solution
White Paper The new system helps Global drive a standardized sales process for new business opportunities and relationship management. Promotional products provider Global Advertising Products (Global) relied on an outdated system to manage its critical sales... [02 Apr 2008]
Box-tickers risk serious data breaches
Comment He proposes an IT risk governance chain, in which five broad categories of risk - IT competence, infrastructure, project, business continuity and information risk - go through an internal and external audit process which is reported to an audit... [28 Mar 2008]
Keep updated for stories matching global and business process management via RSS
