global business process solutions
Distributed Contact Center Solution Design Overview
White Paper Avaya’s Global Connect solutions include best-in-class technology and unsurpassed global contact center experience to address business requirements for migrating contact centers, thereby mitigating potential business risks in the process. [03 Jul 2008]
Solid Data Case Study: Integrator B
White Paper Integrator B is a diversified global provider of system integration, turnkey solutions, and business process outsourcing. Integrator B's ability to deliver many messaging services hinges on the update and management of a single database "messaging... [03 Jul 2008]
Quaker Chemical Develops Formula for Global Success With SAS
White Paper Using SAS Financial Management Solutions, Quaker shaved two days off its monthly closing process, which used to take 10 days. Faced with reconciling 32 spreadsheets from 32 business entities, Quaker, which manufactures chemicals and solutions... [03 Jul 2008]
Electronic Signature FAQ for the Insurance Industry
White Paper The recently passed Electronic Signature in Global and National Commerce Act (E-SIGN) signed by President Bill Clinton will now enable true e-business solutions by giving electronic signatures the same legal weight as wet ink signatures on paper. [03 Jul 2008]
Chordiant Improves Control of Global Resource Utilisation Through Ninth Wave's PAT
White Paper Chordiant Software provides solutions that automate and manage operational business processes for leading service-driven global organisations in retail, finance, telecommunications, consumer direct and citizen services. [03 Jul 2008]
How Unified Business Performance Management Can Fuel Bottom Line Results
White Paper See how companies are using the OutlookSoft EAP solution to manage the whole of the BPM process on a global scale - successfully managing their business and performance. In this Webcast replay, Greg Mitchell, Director of the PricewaterhouseCoopers... [03 Jul 2008]
iGATE Global Solutions Implements and Maintains SAP for a Fortune 50 Corporate Player
White Paper Having shared a long-standing relationship, iGATE Global Solutions was familiar with the client’s business operation model. For the client, this meant that the entire project initialization process would be less painstaking and much faster. [03 Jul 2008]
Cisco Systems and RFID Technology
White Paper Most deployments are in the pilot phase now, with companies learning about and preparing to use this technology and planning to face the funding issues and business process changes that it will bring. [03 Jul 2008]
Blended Voice/Email/Chat Support to a Leading Messaging and Communications Solutions Provider
White Paper Through stringent process management, client focus and a proactive attitude, TransWorks has met/ exceeded the SLAs across processes. The client, is a Nasdaq listed company offering sophisticated global messaging and communications solutions to more... [03 Jul 2008]
ScottishPower Selects TIBCO Software for Its Global Enterprise Integration Platform
White Paper TIBCO's process management and EAI offerings will enable ScottishPower to streamline its internal processes and transform its business into a more dynamic organization. ScottishPower has chosen TIBCO's Enterprise Application Integration (EAI... [03 Jul 2008]
Offshore Exploration: Discovering New Solutions for Business Process Outsourcing
White Paper Collaborating with the right global BPO partner, one with strong offshore capabilities will allow companies to seize opportunities, fend off competitive challenges, and raise their performance to new heights. [03 Jul 2008]
DEK Gets Global Financial Reporting with SAS
White Paper DEK is a world leader in precision screen printing systems and pre-placement process solutions for electronics assembly. Their challenge was to measure and report on business performance. So DEK uses SAS to improve the speed and accuracy of its... [03 Jul 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper EDS s Business Processing Outsourcing (BPO) Platform make it possible for main contact center hubs to support core input, process, and output functions across market-facing service offerings delivered at networked service locations. [31 May 2008]
Design and Implement a Composite Workflow Solution Using IBM Middleware, Part 1: Using Business Process Management and a Services-Based Approach to Create a Highly Responsive IT Architecture
White Paper When IT solutions are centered around business processes, an enterprise can adapt process changes more rapidly to support changing operational needs. Business Process Management (BPM) solutions provide insight about the enterprise that transcends... [09 May 2008]
Shell signs $4bn IT outsourcing contract
News She said: "Staff have been involved throughout the process and in most countries we will specify a limited period of time where employees rights are comparable to what they have now but it is not feasible to maintain that on an ongoing basis. [31 Mar 2008]
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