global it business process management
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$505m deal sees TCS swallow Citi's BPO
News According to TCS COO, N Chandrasekaran, the deal will allow the company to expand its offerings to large financial services companies and allow the outsourcer to create banking processing platforms by integrating its products and... [09 Oct 2008]
The McCue Interview: Nigel Underwood, CIO, DHL
Comment It comes with the snappy title of director of corporate business process optimisation. That means Underwood has stepped up into a Deutsche Post group-level strategic role, in which he's... [08 Oct 2008]
Lenovo and Microsoft serve up SME tech bonanza
News The set up process for the new OSes is wizard-based, which Microsoft claims will allow fairly inexperienced users to get the software up and running in around 30 minutes. Lenovo has launched its ThinkServer range,... [16 Sep 2008]
IBM Business Partner Riva Consulting Helps Micrometer Manufacturer Measure up To Demands Of e-business
White Paper After a rigorous requirements gathering and selection process, in May 2000, Mitutoyo UK chose Riva Consulting, a Chichester, West Sussex-UK based e-business consultancy and Premier member of IBM... [03 Jul 2008]
Complexity makes travellers miss their connection
Comment More mature organisations are moving away from leaving users to find their own connectivity, to providing them with access-agnostic tools that automate the whole process. These include AT&T's Global... [12 Jun 2008]
NIBCO Realized Significant Inventory Asset Savings With Advanced Inventory Optimization Capabilities From IBM
White Paper NIBCO wanted to improve its inventory target-setting process to better meet customer expectations and requirements. In addition, the company sought to streamline its manufacturing process and reduce... [11 Jun 2008]
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
White Paper EDS s Business Processing Outsourcing (BPO) Platform make it possible for main contact center hubs to support core input, process, and output functions across market-facing service... [31 May 2008]
EDS customers advised to look for price cuts
News Barry Matthews, of Alsbridge Consultancy, is in the process of helping to set up a deal involving EDS and has previously been involved in setting up deals with a number of clients who outsource services to EDS. [21 May 2008]
Incorporate Service Management Best Practices Into the Service Life Cycle
White Paper Yet more and more enterprises have been making this budget shift in recent years because the increasing size of infrastructure, process inefficiencies, maintenance and global sourcing demand more... [21 May 2008]
Barclays banks on offshore
News Barclays is increasingly confident in its use of business process outsourcing (BPO) which it says has improved time to market and is now looking to increase the complexity of the... [15 May 2008]
Design and Implement a Composite Workflow Solution Using IBM Middleware, Part 1: Using Business Process Management and a Services-Based Approach to Create a Highly Responsive IT Architecture
White Paper Business Process Management (BPM) solutions provide insight about the enterprise that transcends organizational and operational boundaries. The approach to designing IT... [09 May 2008]
Design and Implement a Composite Workflow Solution Using IBM Middleware, Part 3: Using Portal Technology to Build a Flexible, Adaptable UI
White Paper Explore a business process management (BPM) solution in this series that helps a global IT manufacturer improve pre-sales operations and customer... [30 Apr 2008]
Chemical Company Ensures the Right Technology Mix at Microsoft Technology Center
White Paper In addition to not providing a unified brand to Web site visitors, Lyondell had trouble managing and adding content to the sites because it had no global content management or approval... [14 Apr 2008]
Global Advertising Products Lifts Revenue, Streamlines Operations With CRM Solution
White Paper The new system helps Global drive a standardized sales process for new business opportunities and relationship management. Promotional products provider... [02 Apr 2008]
Inflation-busting tech budgets predicted
News Meanwhile the increasing popularity of ITIL is likely to fuel spending on business process management apps. Gartner recently recommended that companies start cutting tech costs in order... [10 Mar 2008]
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