happier
RSS happierIT Service Provider TietoEnator Uses SAS to Measure Profitability and Performance
White Paper TietoEnator deployed SAS IT Resource Management that supports better use of resources, happier customers and profitability. TietoEnator is a leading supplier of high value-added IT services in the Nordic countries. [19 Sep 2009]
Apple still satisfaction king despite budget PC makers' gains
News In a poor economy, some budget PC brands are finding its customers are happier than ever, according to this year's instalment of the American Customer Satisfaction Index (ACSI), an annual study completed by the US... [18 Aug 2009]
Environmental Pledge Sends Company to Energy-Efficient HP Compaq dc7800 Convertible Minitower
White Paper The results include not only fulfillment of the company's environmental vision, but also happier employees and a more productive workplace. On its website, Guidance Solutions Inc.has posted a curious document. [30 May 2009]
Web 2.0 Visual Effects in Microsoft Access
White Paper Spending time and effort to enhance the visual appeal of the Access databases can result in greater competitive advantage, fewer customer support calls, and generally happier users. The Web 2.0 movement need not be... [19 May 2009]
Customers show SAP who's boss over support price hike
News When the price rises were originally proposed in July 2008, the SAP UK and Ireland user group was vocal in opposing them but Bowling said he's now much happier with the situation. SAP users have ordered the software... [30 Apr 2009]
Did IBM make a huge mistake?
News The Sun guys are going to be a little happier. The mega-deal, which comes soon after IBM's bid for Sun fell apart, strengthens Oracle's hand in the software market and gives Oracle control over the Unix-based Solaris... [22 Apr 2009]
Arts Council gets tech troubleshooting boost
Case Study The Arts Council England has enlisted an IT service management system from Sunrise Software to help keep its tech troubleshooting running smoothly. The organisation adopted the platform last year some months before a reorganisation that... [09 Apr 2009]
Taming Telephony: Avoiding Common Mistakes in Choosing a Vendor
White Paper Discover how to find happier customers at the end of your telephone line. Selecting a new business phone system can be a difficult process and a costly one if you don't have all the tools you need to make the right... [18 Mar 2009]
Wireless Network Quality of Service (QoS)
White Paper A successful mobile deployment can empower mobile workers with the resources they need to be effective at the point of service, resulting in a more productive workforce, expedited customer service, happier customers and... [18 Mar 2009]
Quarter of techies 'work from home everyday'
News According to a recent survey of UK office workers, two-thirds said they would be happier and more productive working from home but three-quarters claimed to be in jobs that don't allow flexible working. [16 Mar 2009]
Thanks for holding: Customer service gets automated
Comment Tired of being put on hold? Saritha Rai finds out about new software that could improve customers' interactions with companies forever. If you have ever tried to call a freephone number to check on that credit card charge, convert... [27 Nov 2008]
Danish Auditing Company Reduces Report Generation Time by 50 Per Cent With New Server System
White Paper The new system more than halves the time taken to perform calculations, and employees are happier working with a more efficient system. Auditors at the Randers/Hadsten offices of Dansk Revision perform several hundred... [11 Oct 2008]
Two-thirds of Brits want to do it from home
News A Plantronics survey of 1,400 office workers has found almost two-thirds (62 per cent) believe they would be happier and more productive working from home but three-quarters (75 per cent) are in jobs that don't allow any... [05 Sep 2008]
Rushed? Work Less. Deliver More.
White Paper You'll not only have happier end users, but you'll be happier too. Give business users the ability to view and update reports from anywhere. As well as to interact with them intuitively. Fewer reports to... [04 Sep 2008]
Peter Cochrane's Blog: Quality by design
Comment Far from reducing my upfront costs, I am looking to spend between 10 and 20 per cent more to get a better end result and thereby a much happier customer who will be less likely to walk away and more likely to give me... [09 Jul 2008]
