help desk
RSS help deskDriving IT Help Desk Efficiency with Customer-Centric Remote Support
White Paper The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. IDC predicts that by 2011, 73 percent of the U.S.workforce will be mobile, inevitably increasing the pressure... [22 Oct 2009]
Finally, an easier way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business
White Paper Search for applications across multiple suppliers using the Smart Market, run those applications on the Smart Cube, and then manage them with the Smart Desk -- all with one single point of contact for troubleshooting... [08 Oct 2009]
Finally, an Easier Way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business
White Paper Search for applications across multiple suppliers using the Smart Market, run those applications on the Smart Cube, and then manage them with the Smart Desk -- all with one single point of contact for troubleshooting... [08 Oct 2009]
Implementing Device Restrictions in Vista and Server 2008
White Paper Depending on the mix of Help Desk calls in your organization, these settings may be worth the time and effort it takes to understand, test, and implement them. With Vista clients and Server 2008 systems,... [01 Oct 2009]
HM Treasury strikes five-year IT services deal
News The services include providing desktop, laptop and multifunctional devices, secure service desk support, data storage and disaster recovery facilities. It will also deliver a secure remote-working programme for Treasury... [25 Sep 2009]
Mobile computing keeping PC shipments afloat
News Mobile PC shipments have regained substantial momentum, especially in emerging markets, and the decline in desk-based PC shipments is slowing down. Despite earlier, more dire predictions, PC sales are now estimated to... [24 Sep 2009]
Nortel Networks Case Study: CallPilot Password Reset
White Paper The challenge was to look for an inexpensive method to reset voicemail passwords without Level 1 Help Desk assistance. Thousands of Nortel employees use Nortel CallPilot for voicemail. The Nortel IT team... [19 Sep 2009]
Technology Provider Improves Efficiency, Reduces Costs With Operating System
White Paper CDW also anticipates reduced costs due to a decrease in help-desk calls and the elimination of some third-party licenses. Vernon Hills, Illinois - based CDW was founded in 1984 and today is a leading... [01 Sep 2009]
Innovation: Creating Business Value With Information Technology
White Paper Other papers discuss how to reduce complexity through automation, the evolution of the service desk, and virtualization. This paper provides useful insight into how technology can be used to help solve... [30 Aug 2009]
Leader Stores Cuts Help Desk Calls by 50% While Reducing Energy Costs by 20% With Dell Outsourced Solution
White Paper Leader Stores' Point-Of-Sale (POS) environment was outdated. The company was eager to expand into Northeast Brazil, but needed to upgrade its POS desktops and its servers first. The company leased 1,000 desktops and 8 servers through... [28 Aug 2009]
Partnering With HP Provides Freedom to Learn With the Resources It Needs to Make 1:1 Computing a Success
White Paper FTL selected HP as its technology partner; HP subsequently helped FTL with professional development, site analysis and planning, server hosting, HP notebook PCs, help desk, and support services. Freedom... [28 Aug 2009]
The Next Wave in Help Desk Optimization
White Paper In recent years, help desks have applied lots of call center technology to the help desk environment. To answer few questions, this paper will make some reasonable assumptions about how... [15 Aug 2009]
Enhancing IT Support With Knowledge Management
White Paper The CA Incident & Problem Management solution - including CA Service Desk Knowledge Tools - is a powerful technology enabler for Knowledge Management. It is important to ensure that people, process and technology are... [15 Aug 2009]
How BMC Desktop Capture Can Accelerate Root Cause Analysis for Your Help Desk
White Paper BMC is the first to apply the concept of a black box flight recorder to the IT help desk. The presenter of this webcast gives a peek of BMC Desktop Capture and the attendee will learn how it can... [01 Aug 2009]
How Flight Recorder Technology Can Enhance Your Help Desk
White Paper BMC is the first to apply the concept of a black box flight recorder to the IT help desk. The presenter of this webcast will provide a peek at BMC Desktop Capture and attendee will learn how it can... [01 Aug 2009]
