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whitepaper And software deployments, security updates, asset inventory, and remote help-desk support were enabled by a move from Altiris Notification Server to Microsoft System Center Configuration Manager 2007.
[13 May 2008]
whitepaper Forgotten passwords and locked usernames not only result in lost productivity, but also a high volume of calls to the help desk. Reducing and then keeping administrative costs down is a challenge for most if not all organizations.
[11 May 2008]
News The contracts have been signed with BT for mobile, data, voice and network services, Fujitsu for service desk and infrastructure support and India's Tata Consultancy Services (TCS) for application management.
[28 Apr 2008]
whitepaper How did 3 companies reduce help-desk calls and increase productivity with up to 165% ROI? IDC took an in-depth look at the savings and benefits that system software and disk defragmentation can provide to customers.
[24 Apr 2008]
whitepaper The two software programs suggested by the Ohio University help desk for spyware and adware removal are Ad-Aware by lavasoft and Spy Bot - Search and destroy by PepiMK Software. Spyware - is a term for software that collects personal data like...
[18 Apr 2008]
whitepaper Spam and other e-mail scams are costing American business $10 billion annually in lost productivity, wasted IT resources, and help desk costs. The attendee of this webcast will learn why this problem is so hard to solve and view the latest...
[14 Apr 2008]
whitepaper Each approach to the provision of help desk services has its advantages and disadvantages. Help Desk or Call Centre supported by technical support? The important thing is to know one's own environment and what is best for the business.
[12 Apr 2008]
whitepaper This paper introduces a new breed of natural language dialog applications which the paper refers to as the Help Desk. These voice-enabled applications are an evolution from Help Desk services that are currently available on the web or being...
[12 Apr 2008]
whitepaper Obtaining employment on a Help Desk is often a "Catch twenty-two situation" for students. In a regional city, there are limited opportunities for students whilst studying to obtain experience working in the Help Desk environment, as being off...
[12 Apr 2008]
whitepaper This paper discusses the dynamic market attitude shifts towards the service department being treated as a strategic marketing tool rather than as a necessary operating expense. The value of the support and service department activities is discussed...
[12 Apr 2008]
whitepaper The technical help desk has traditionally been a place where minimal effort or expense is placed. To save money, many companies have sent their call centers overseas. However, new issues are developing which are causing companies to rethink their...
[11 Apr 2008]
whitepaper As a result, it is increasingly being used as a Help Desk troubleshooting tool. HP Web Jetadmin 10.0 includes several features for Help Desk personnel to remotely troubleshoot printers without having to physically visit the printer.
[11 Apr 2008]
whitepaper Plus, the credibility of the IT help desk is based on key metrics that are often affected by the lack of adequate resources. This paper shows how online knowledge-enabled self-service is a proven way to help manage these demands.
[10 Apr 2008]
whitepaper To help your help desk develop a set of best practices, we've compiled 13 support articles and columns into this download. These articles cover best practices in a number of areas, including end user/help desk communication and help desk management.
[10 Apr 2008]
whitepaper The company has expanded from its help desk product to what it labels ITBM, which encompasses IT Service Management (ITSM), customer service solutions, and network and systems management. Touchpaper's ITBM has been designed to support ITIL and...
[10 Apr 2008]
whitepaper This white paper provides an overview of the issues related to calculating return on investment (ROI) for knowledge management (KM) initiatives in the call center and help desk environments. It includes the necessary information needed to create a...
[10 Apr 2008]
whitepaper Scenarios demonstrate how command line tools can automate administration of Active Directory, management of printers and print queues, and remote information-gathering by help desk personnel. This webcast gives an overview of Windows Server 2003...
[10 Apr 2008]
whitepaper The company has built upon its extensive experience in Help Desk solutions to develop its ITBM suite. Touchpaper IT Business Management (ITBM) is a comprehensive suite of Infrastructure management modules that can be deployed in a standalone manner...
[10 Apr 2008]
whitepaper Flight Centre staff now place and track orders through a customised procurement portal, can log technical support incidents online and have access to 1000s of pages of documentation and help desk information.
[10 Apr 2008]
whitepaper Consequently, the organization is seeing a 70 to 90 percent drop in help-desk calls and anticipates saving tens of thousands of dollars yearly in licensing fees for third-party security software. Centura Health is a nonprofit, faith-based...
[10 Apr 2008]
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