help desk
RSS help deskPreventing Password Expiration Proactively
White Paper Requests to reset expired passwords can constitute a sizable portion of the total help desk workload. Because password expiration is periodic, the help desk tends to be... [13 Nov 2009]
The Business Case for Password Management
White Paper On the other hand, in an effort to ease the need to bother the help desk, end users often resort to non-secure password practices that may actually make the enterprise more vulnerable. On the one hand,... [13 Nov 2009]
PasswordCourier With Telephone Access
White Paper As with all PasswordCourier access options, users are guided quickly and easily through prompts that enable the user to respond to authentication questions and choose systems for password reset, enabling help... [13 Nov 2009]
Achieving a Best-Practice Service Desk From Desktop to Data Center
White Paper IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a systematic approach to... [13 Nov 2009]
Stopping Spam in Higher Education
White Paper Network administrators, on the other hand, spend their valuable resources reacting to the problem, fielding help desk calls and trying to manage expectations from the user side. The rise in spam is a... [12 Nov 2009]
Implementing Device Restrictions in Vista and Server 2008
White Paper Depending on the mix of Help Desk calls in your organization, these settings may be worth the time and effort it takes to understand, test, and implement them. With Vista clients and Server 2008 systems,... [03 Nov 2009]
Driving IT Help Desk Efficiency with Customer-Centric Remote Support
White Paper The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. IDC predicts that by 2011, 73 percent of the U.S.workforce will be mobile, inevitably increasing the pressure... [22 Oct 2009]
Finally, an easier way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business
White Paper Search for applications across multiple suppliers using the Smart Market, run those applications on the Smart Cube, and then manage them with the Smart Desk -- all with one single point of contact for troubleshooting... [08 Oct 2009]
Finally, an Easier Way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business
White Paper Search for applications across multiple suppliers using the Smart Market, run those applications on the Smart Cube, and then manage them with the Smart Desk -- all with one single point of contact for troubleshooting... [08 Oct 2009]
HM Treasury strikes five-year IT services deal
News The services include providing desktop, laptop and multifunctional devices, secure service desk support, data storage and disaster recovery facilities. It will also deliver a secure remote-working programme for Treasury... [25 Sep 2009]
Mobile computing keeping PC shipments afloat
News Mobile PC shipments have regained substantial momentum, especially in emerging markets, and the decline in desk-based PC shipments is slowing down. Despite earlier, more dire predictions, PC sales are now estimated to... [24 Sep 2009]
Nortel Networks Case Study: CallPilot Password Reset
White Paper The challenge was to look for an inexpensive method to reset voicemail passwords without Level 1 Help Desk assistance. Thousands of Nortel employees use Nortel CallPilot for voicemail. The Nortel IT team... [19 Sep 2009]
Technology Provider Improves Efficiency, Reduces Costs With Operating System
White Paper CDW also anticipates reduced costs due to a decrease in help-desk calls and the elimination of some third-party licenses. Vernon Hills, Illinois - based CDW was founded in 1984 and today is a leading... [01 Sep 2009]
Innovation: Creating Business Value With Information Technology
White Paper Other papers discuss how to reduce complexity through automation, the evolution of the service desk, and virtualization. This paper provides useful insight into how technology can be used to help solve... [30 Aug 2009]
Leader Stores Cuts Help Desk Calls by 50% While Reducing Energy Costs by 20% With Dell Outsourced Solution
White Paper Leader Stores' Point-Of-Sale (POS) environment was outdated. The company was eager to expand into Northeast Brazil, but needed to upgrade its POS desktops and its servers first. The company leased 1,000 desktops and 8 servers through... [28 Aug 2009]
