helpdesk support
RSS helpdesk supportOutsourcing: CIOs' tips on getting it right
News On joining the organisation in 2005, Highways Agency director of information Denise Plumpton inherited the whole portfolio of outsourcing deals - different contracts for helpdesk, different contracts for application... [24 Nov 2009]
Tech grads finding it harder to land job in IT
News The number of tech graduates landing roles as IT consultants, software professionals and computer programmers fell by 18 per cent year-on-year, while those getting jobs as technician/helpdesk support... [12 Nov 2009]
BAA preparing for Windows 7 take off
News We haven't done the maths but early indications are that [the number of] helpdesk calls have gone down," he explained. He added that so far Windows 7 has proved to be reliable and secure, resulting in a lower number of... [09 Oct 2009]
Legacy Tools: Not Built for Today's Helpdesk
White Paper This increased mobility can help drive efficiency and boost the bottom line, but the helpdesk needs the right tools to support this new workforce. While many organizations employ legacy tools that come... [15 Aug 2009]
Email Consolidation, Record Retention, Archiving, and High Availability
White Paper Based on TOEI projections of The Alchemy Solutions Group, aggregate savings from January 2006 through December 2009 were found in the following four areas IT Helpdesk Mailbox Support Labor Savings,... [05 Aug 2009]
Customizing Altiris Helpdesk for Global Time Zone and SLA Management to Fulfill ITIL Requirements
White Paper Customers who need implementation support and or services around this solution can contact either XCEND or Incit-technology for services. With this new functionality available to customers they can truly embrace ITIL... [05 Aug 2009]
Ubuntu-using small businesses get a helping hand with helpdesk support
News The company, which sponsors Ubuntu, already sold helpdesk services for enterprise users. Canonical has launched support services for individual and small-business users of the popular Ubuntu Linux... [04 Aug 2009]
CIOs, consultants, IT pros: How much are you worth?
News How much money can an IT helpdesk worker in London expect to take home on average? From the top of the tech ladder, to the first rung: the humble helpdesk worker can expect much more modest earnings. The... [31 Jul 2009]
Manufacturing Firm Cuts Helpdesk Calls From 200 to Two by Desktop Standardisation
White Paper It was also challenging for the helpdesk staff to manage the high number of support calls, running at 200 per month. As a result, with the new easy-to-use tools, staff can work more efficiently and the... [27 Jul 2009]
Next stop HMRC: How TfL CIO will shake up the taxman
Comment Prior to his arrival TfL spent 60 per cent of its IT budget on 17 outsourcing contracts covering the bulk of its IT infrastructure and services, from desktop management to helpdesk. Now, 15 of the 17 contracts have been... [26 Jun 2009]
Nuclear authority picks CSC for £31m deals
News The contracts will see the outsourcer provide the six organisations with a number of infrastructure services including desktop, helpdesk and network support, applications management and database... [12 Jun 2009]
Epicor Software Case Study: Physician Sales and Service
White Paper A long-time user of Epicor's client-server helpdesk solution, PSS took a thorough look at the new Service-Oriented Architecture (SOA) version of Epicor ITSM before migrating and even evaluated several other service desk... [30 May 2009]
Epicor Software Case Study: US Airways Federal Credit Union
White Paper US Airways FCU looked to Epicor Software Corporation's Clientele HelpDesk solution to help them manage their membership's issues. The Electronic Services Department researched traditional customer... [30 May 2009]
Verity Credit Union Streamlines Application Access, Reduces Helpdesk Costs, and Improves Customer Service With Imprivata OneSign
White Paper The IT team wanted to make it easier for employees to access the applications required to do their jobs, while reducing helpdesk ticket volume. As one of the first credit unions to have a website, and to offer Internet... [23 Apr 2009]
Manager of Information Systems Selects SmartDraw for Easy Network Documentation
White Paper Gregory is responsible for IT support for the entire firm, from simple helpdesk requests to major network and application development. Gregory Caporale is manager of information systems at Cramer... [15 Apr 2009]
