helpdesk
RSS helpdesk
The Weekly Round-Up: 30.09.09
Round-Up After all, Halloween is the only time of year you'll get away with having a skeleton crew on the helpdesk… It's almost that time of year when nameless horrors not of this world crawl shrieking into the light, creating... [30 Oct 2009]
BAA preparing for Windows 7 take off
News We haven't done the maths but early indications are that [the number of] helpdesk calls have gone down," he explained. Airport operator BAA is hoping the roll out of Windows 7 will help simplify its IT infrastructure and... [09 Oct 2009]
BAMF Introduces IT-Supported User Helpdesk System
White Paper It needed to accelerate processing of IT error messages and service queries by the BAMF IT Service department's helpdesk and implement a solution or knowledge database and IT-system for more efficient job processing. [01 Sep 2009]
HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines
White Paper HP Services developed a bespoke on-call automated helpdesk tool and transitioned Austrian Airlines over from the old shift-based system. Austrian Airlines needed to enhance IT staff accountability, cut resolution times... [28 Aug 2009]
Legacy Tools: Not Built for Today's Helpdesk
White Paper This increased mobility can help drive efficiency and boost the bottom line, but the helpdesk needs the right tools to support this new workforce. While many organizations employ legacy tools that come bundled within a... [15 Aug 2009]
The Business Case for Data Governance
White Paper Many of these tasks are part of the daily work of IT, helpdesk, security, and Active Directory management staff. Data governance is inherently difficult to ensure due to today's time-consuming and inefficient methods. [13 Aug 2009]
Customizing Altiris Helpdesk for Global Time Zone and SLA Management to Fulfill ITIL Requirements
White Paper With this new functionality available to customers they can truly embrace ITIL requirements around Service Level Management. XCEND and Incit-technology will continue to work together on providing Altiris customers with the best practices... [05 Aug 2009]
Email Consolidation, Record Retention, Archiving, and High Availability
White Paper Based on TOEI projections of The Alchemy Solutions Group, aggregate savings from January 2006 through December 2009 were found in the following four areas IT Helpdesk Mailbox Support Labor Savings, Microsoft Exchange... [05 Aug 2009]
Ubuntu-using small businesses get a helping hand with helpdesk support
News The company, which sponsors Ubuntu, already sold helpdesk services for enterprise users. Canonical has launched support services for individual and small-business users of the popular Ubuntu Linux distribution. [04 Aug 2009]
CIOs, consultants, IT pros: How much are you worth?
News How much money can an IT helpdesk worker in London expect to take home on average? From the top of the tech ladder, to the first rung: the humble helpdesk worker can expect much more modest earnings. The... [31 Jul 2009]
Manufacturing Firm Cuts Helpdesk Calls From 200 to Two by Desktop Standardisation
White Paper It was also challenging for the helpdesk staff to manage the high number of support calls, running at 200 per month. As a result, with the new easy-to-use tools, staff can work more efficiently and the number of... [27 Jul 2009]
Peter Cochrane's Blog: Tales of all-in-one woe
Comment After a lot of emails and calls to the manufacturer's helpdesk, I gave up. Compiled on BA009 flying London to Bangkok and dispatched to silicon.com via a domestic wi-fi connection the next day Over the years I have had... [13 Jul 2009]
Next stop HMRC: How TfL CIO will shake up the taxman
Comment Prior to his arrival TfL spent 60 per cent of its IT budget on 17 outsourcing contracts covering the bulk of its IT infrastructure and services, from desktop management to helpdesk. From TfL to HMRC, CIO Phil Pavitt... [26 Jun 2009]
Nuclear authority picks CSC for £31m deals
News The contracts will see the outsourcer provide the six organisations with a number of infrastructure services including desktop, helpdesk and network support, applications management and database administration. [12 Jun 2009]
Epicor Software Case Study: Catholic Education Office Credit Union
White Paper When Patrice Rousseau, Helpdesk Engineering Manager, started at the Catholic Education Office in 2001 the only call logging system in place was a Microsoft Excel spreadsheet. The Catholic Education Office integrated... [30 May 2009]
