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354 stories on
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whitepaper The solution has helped Mega Pharma to cut the time for major software deployments by 73 percent, as well as to reduce the costs of software licensing and the time and expense of helpdesk operations. Mega Pharma, the international pharmaceuticals...
[15 May 2008]
whitepaper Faced with a small IT staff, a limited budget and a need to optimize its existing PeopleSoft ERP application and HEAT helpdesk platform, solving their data access problems could have been a daunting task for Coppin State University (CSU).
[06 May 2008]
Comment Contracts can be usage-based or cost-per-page, telling the customer upfront what the cost of printing will be each month and covering everything from the equipment and consumables, to maintenance and helpdesk support.
[22 Apr 2008]
whitepaper This growing concern has put enterprises at greater risk for decreased productivity, more helpdesk calls, loss of privacy, and potential legal liability. The traditional cyber security landscape characterized by viral and Trojan Horse threats has...
[11 Apr 2008]
whitepaper Travel specialist Flight Centre deployed Dell's Premier Pages portal to manage procurement and logistics as well as provide staff with instant access to helpdesk and technical support information. Flight Centre staff now place and track orders...
[10 Apr 2008]
News Mosaic Fashions, the owner of Coast, Karen Millen, Oasis, The Shoe Studio Group and Warehouse fashion brands, has outsourced its first stage helpdesk support to Retail Assist for its 1,500 stores around the world.
[08 Apr 2008]
whitepaper Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard's (HP) OpenView Service Desk solution based on the IT Infrastructure Library (ITIL) Framework.
[03 Apr 2008]
whitepaper They needed to train new associates in the process of logging in to a new desktop and helping them understand the difference between their own desktop computer and the terminal server also needed to move hosted applications, helpdesk calls elevated.
[02 Apr 2008]
whitepaper With this solution, enterprises can instantly see existing permissions by user/group or by folder, expedite IT operations and helpdesk response to entitlement requests and changes, identify the actual business owners of data, and greatly improve...
[25 Feb 2008]
whitepaper And, because access to information and ideas is such a driving force of innovation at Juniper Networks, well-intentioned IT and helpdesk groups must mitigate the risk of being overly permissive in granting employee access to file shares.
[25 Feb 2008]
whitepaper The solutions were dedicated BS7799 certified Security OMC, advanced correlation, trouble ticketing and visibility applications backed by L1-3 expert helpdesk, infrastructure, tools, ISO 9002 compliant ITIL based processes and on-site and remote...
[23 Jan 2008]
whitepaper The UZ Leuven IT helpdesk decided to re-evaluate its email and content archiving strategy as they reached one million emails sent and received each month, increasing email support enquiries, and 10,000 daily spam emails.
[17 Jan 2008]
whitepaper Microsoft IT manages a global internal helpdesk that receives 63,000 contacts per month. To improve the client-support experience and productivity while reducing costs, Microsoft IT took two approaches off-shoring and outsourcing the internal...
[14 Jan 2008]
whitepaper The company provides helpdesk facilities that remotely access networks, and perform maintenance and upgrades. The business is growing so rapidly, that every month it must add new network configurations for the helpdesk service.
[14 Jan 2008]
whitepaper The Computation Authority at the Hebrew University of Jerusalem's Faculty of Medicine is responsible for all computing infrastructures across the campus's two faculties and five professional schools. Growing demands on the Computation Authority's...
[10 Jan 2008]
whitepaper This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service Management into information on which informed management decisions can be based. The paper will be useful for those attempting to...
[07 Jan 2008]
whitepaper This white paper is for IT Service Desk and Helpdesk Managers who are planning to implement a Service Desk based on ITIL principles. The paper will be useful for anyone setting up a new Service Desk on ITIL principles, or moving a current Help Desk...
[07 Jan 2008]
whitepaper Siemens Hungary wanted to reduce continual stream of ad-hoc Information Technology (IT) queries directed at the helpdesk by promoting a culture of greater IT knowledge and self-help. The challenge was to improve quality of IT training for all staff...
[18 Dec 2007]
whitepaper The challenge was to take advantage of the Group's technological and business know-how to create worldwide helpdesk centers and to automate reporting and consolidation tasks as well as minimize production costs.
[18 Dec 2007]
whitepaper The company implemented JD Edwards EnterpriseOne applications and maintained them with Info-Consulting's helpdesk. J. Llorente y Cia. S.A.wanted to migrate to an updated and stable platform that integrates the company's different systems throughout...
[18 Dec 2007]
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