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Why your business should use Twitter
Comment Just about every media professional you can think of is on there too, so it's a useful place to get a discussion going that ultimately links back to your own blog. MySpace has become the centre of the... [09 Jul 2009]
Recession-hit retailers fight back with online charm offensive
News Speaking at an analyst and media event to launch the report, Christine Bardwell, retail technology analyst at Datamonitor, suggested future demand for customer analytics could fuel outsourcing in what can otherwise be an... [20 May 2009]
ID cards, driverless buses and virtual shipwrecks
Photo TDK showed off its media tech heritage with the Life on Record trailer, which stopped off in London's Covent Garden last month. See what else silicon.com saw at the National Museum of Computing based at Bletchley Park,... [02 Oct 2008]
Inbox: Antique computing, Segway protest and ID cards
Comment As far as I remember Virgin Media were not 'given' an existing nationwide copper network as BT were when they were 'privatised'. Much BT bashing here but I don't see Virgin Media stepping up to the mark... [11 Sep 2008]
Inbox: Data breaches, tech wages, ePassport woes
Comment What's wrong with training a physics/history/media studies graduate? The management consultancy firm at the centre of the latest government data breach storm has been paid almost £100m over three years... [28 Aug 2008]
NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity
White Paper The NZAA implemented a communications platform based on the Avaya S8700 Media Server, with Avaya G650, G700, G350 and G250 Media Gateways servicing endpoints across the environment. Newer Avaya... [02 Jul 2008]
Phishing, malware and online fraud is booming
News Soca also warn that half of the UK's £1.3bn intellectual property crime is related to digital media. It also warns of bank accounts being taken over by fraudsters tricking call centre workers, a 37 per... [06 Jun 2008]
Photos: Beijing Olympics 2008 - tech keeping the games on track
Photo Data on the competitions sent back from each of the venues will be fed into the Information Diffusion Systems for delivery to athletes, media, judges and others. The National Aquatics Centre - otherwise... [07 May 2008]
Bill Gates Q&A: On why 'it's all about software'
Comment CNET News.com: One of the themes, this year and every year, is about how consumers want access to their media wherever they are and on whatever device, seamlessly. The convenience of not using media -... [08 Jan 2008]
Avaya Case Study: The Homeserve Group
White Paper As a solution Homeserve implemented Avaya Communication Manager running on an Avaya S8710 Media Server as a hub for their IP-based network of 1,000 contact centre seats in Walsall, U.K. The Homeserve... [08 May 2007]
Shinhan Bank Enhances Customer Service Efficiency With Avaya IP Contact Centre Solution
White Paper As a solution the company upgraded to Avaya IP Contact Centre and implemented Avaya Communication Manager running on an Avaya S8700 Media Server. As the number of its home-banking... [28 Apr 2007]
Photos: The ideal home of the future
Photo One central Media Centre PC is controlling the digital entertainment across the home. The Ideal Home Show at Earl's Court has gone high-tech this year. For one customer... [09 Mar 2007]
Quocirca's Straight Talking: Why is customer service so hard?
Comment Such improvements are often driven by political or media pressures - one single accident might mean money spent on a problem that is really a very low risk. A briefing with a supplier of specialist call... [17 Nov 2006]
Unwired: The office of the future
Comment The BBC Media Centre in White City, London is an early example - it's an office populated by professional peers (in this case media workers) rather than co-workers. Technological... [15 Nov 2006]
Minority Report: Apple in your living room
Comment A media centre device has long been predicted by analysts, media outlets and Mac enthusiast sites alike. The fact that via Apple's Front Row interface users can browse... [09 Oct 2006]
