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silicon.com > White Papers > Software and Web Development > Software Development Tools

Comprehensive Security Solution Provides Telecommunications Firm Stronger Protection

Comprehensive Security Solution Provides Telecommunications Firm Stronger Protection

Cable&Wireless, a global provider of telecommunications and IT services, wanted to enhance the security of its IT infras Read more

Dec 19, 2007

silicon.com > White Papers > IT Management > Business Functions

Integrated Workforce Management Solutions: Improving Customer Service and Profitability

Integrated Workforce Management Solutions: Improving Customer Service and Profitability

In retail, competitive differentiation has never been more difficult. Consumers have an unprecedented number of choices Read more

Jan 8, 2008

silicon.com > White Papers > Software and Web Development > Software Development Tools

Creating a Virtual Call Centre Using IP Technology

Creating a Virtual Call Centre Using IP Technology

Land Information New Zealand (LINZ) The management of geographically dispersed staff, a single service management scenar Read more

Jan 11, 2008

silicon.com > White Papers > Networking and Communications > LAN - WAN

Nortel Network Case Study: Malaysian Oxygen Berhad (MOX)

Nortel Network Case Study: Malaysian Oxygen Berhad (MOX)

Listed since 1981 on the Kuala Lumpur Stock Exchange (KLSE) main board, Malaysian Oxygen Berhad is part of the BOC and A Read more

Jan 11, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

IRCE S.p.A. Improves Customer Communication Systems and Efficiency

IRCE S.p.A. Improves Customer Communication Systems and Efficiency

IRCE S.p.A. wanted to introduce an integrated financial and supply chain management system that integrates easily with a Read more

Feb 9, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

EXR Adopts High Performance Database to Support Future Growth

EXR Adopts High Performance Database to Support Future Growth

EXR Korea had ambitious growth plans when it launched in 2001. The company believed there was a large market for its pro Read more

Feb 9, 2008

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

Gibson Guitar Extends Financial and Distribution Solution to Add Cutting Edge

Gibson Guitar Extends Financial and Distribution Solution to Add Cutting Edge

For more than four decades, Gibson has rocked the music industry with its world-famous electric guitars, used by rock le Read more

Feb 9, 2008

silicon.com > White Papers > Enterprise Applications > Enterprise Planning

SAP ERP Integrates Key Business Processes Across the Adhunik Group of Industries

SAP ERP Integrates Key Business Processes Across the Adhunik Group of Industries

The top management at Adhunik Group felt the need for an ERP solution to enable them to optimize production cost and gen Read more

Feb 9, 2008

silicon.com > White Papers > Enterprise Applications > Customer Management

SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution

SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution

SNCF, the European rail transport leader, manages more than 320 million passengers each year and 135 million tons of fre Read more

Feb 9, 2008

silicon.com > Management > CIO Insights

Profile: Nottingham Building Society head of IT Jack Cutts

Profile: Nottingham Building Society head of IT Jack Cutts

'On the wide accountancy'... Read more

Mar 11, 2008

Stories on hosted customer relationship management

  1. Photos: How to spend Christmas in Second Life
  2. Bill Gates on cows, Steve Jobs on Google, Douglas Coupland on the future of humans
  3. ID card exclusive, Steve Jobs win, top CIOs and BT fibre plans
  4. Cheat Sheet: NFC and contactless payments
  5. Ballmer on Google, Bartz on Yahoo! and Berners-Lee on web snooping