hp desk help
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Partnering With HP Provides Freedom to Learn With the Resources It Needs to Make 1:1 Computing a Success
White Paper FTL selected HP as its technology partner; HP subsequently helped FTL with professional development, site analysis and planning, server hosting, HP notebook PCs, help... [28 Aug 2009]
Business Service Management From the Bottom Up: Managing IT Infrastructure for Better Business Outcomes
White Paper For IT technicians, help desk operators, and domain area experts, this is a persistent challenge - one that's exacerbated by the tools typically deployed to manage the IT infrastructure. Every business... [01 Jul 2009]
Axios Systems Gives Leaf a Safe Passage to ITIL
White Paper Axios Systems replaced HP Service Desk and provided Leaf with a clear road map to supporting assyst - the only pre-integrated, out-of-the box and ITIL-based solution available on the market. To... [17 May 2009]
Four ways HP productivity tools can help increase IT availability
White Paper Using these HP technology innovations may lead to fewer help desk calls, simplified supply management and less time spent adding new devices. This paper explores how HP... [18 Mar 2009]
Is your wardrobe business-ready?
Comment Wear them to work for comfort by all means but perhaps keep a pair of more business-like shoes under your desk to wear at work when you need to attend important meetings. Apple has no women in senior management although... [22 Aug 2008]
Using HP Web Jetadmin 10.0 in Help Desk Operations
White Paper HP Web Jetadmin 10.0 includes several features for Help Desk personnel to remotely troubleshoot printers without having to physically visit the printer. As a result, it is increasingly... [11 Apr 2008]
The Dow Chemical Company: Extending Global Reach
White Paper Over 10 years, Dow and HP have transformed a traditional IT help desk environment into a Global Service Desk through the implementation of a Management of Change... [14 Nov 2007]
Industry Leading Asset Management for HP OpenView Service Desk
White Paper This webcast discovers how HP openview's newly acquired asset management can help service desk better track asset and financial data related to the services defined within service... [06 Jun 2007]
Smooth Transition and Improved Service as HP Takes Over BT Helpdesks
White Paper HP ran an offshore managed service desk for BT. BT's IT help desk is a mission critical service. It needed a service with an improved and enhanced end user experience,... [26 Aug 2006]
Newbies muscle into IT outsourcing arena
News IDC based its figures on broad outsourcing contracts for data centre management combined with desktop care, help-desk support, network operations, applications maintenance or disaster recovery services. [09 Dec 2005]
HP OpenView Chalks Up Success With University Helpdesk
White Paper HP OpenView Service Desk's web-enabled capabilities will continue to drive connectivity through the help desk service. The client Edith Cowan University is taking a... [21 Dec 2004]
IBM wins $180m deal with Singapore Airlines
News Under a seven-year, $180m contract announced yesterday, IBM will manage Singapore Airlines' (SIA) data centre and IT help desk, as well as provide support services for its end users. The deal also... [27 Oct 2004]
IT services growing - thanks to outsourcing
News IT services range from hardware support contracts to systems integration work to outsourcing - which is when a company farms out jobs such as application development or help desk support. The purpose, he... [24 Jun 2004]
Printer bickering costs firms millions
News We can reduce help desk calls by 50 per cent. Unveiling its new range of printing devices to coincide with the Comdex trade show in Las Vegas, HP said battles between facilities, IT,... [19 Nov 2003]
Infineon outsources SAP apps to Accenture
News Under the contract, management consulting and information technology services provider Accenture is taking over tasks such as help desk support and regular maintenance of the SAP system. Other companies... [21 Jul 2003]
