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Photos: Discover high-tech India
Photo HSBC is just one of the large international banks to have a presence in Hitec City. The centre works on telecommunications, e-governance, biological sciences, ports and shipping. AppLabs, Keane, Microsoft and Oracle Corporation operate offshore... [28 Apr 2008]
Re:Viewing 2006: The year in outsourcing
News HSBC, for example, is opening a new 2,000 seat facility in Kolkata and a software development centre in Hyderabad. India's call centre and BPO industry was the scene of much controversy in 2006 with yet more undercover stings exposing poor security... [11 Dec 2006]
Rising wages forcing companies to look beyond India
News But that contrasts with high street bank HSBC, which is ramping up its offshore presence in India with a new centre in Kolkata for 2,000 staff and a software development facility in Hyderabad. Online insurance company eSure revealed plans last week... [01 Dec 2006]
Indian call centre security breaches exposed
News Mehta said in the case of recent high-profile incidents of Indian call centre security breaches - such as HSBC - the criminals were identified and arrested within three weeks and are now awaiting trial. [05 Oct 2006]
Arrest made over HSBC Indian call centre theft
News An Indian call centre worker at HSBC's Bangalore offshore operation has been arrested on hacking charges relating to theft of £233,000 from the accounts of some of the bank's UK customers. HSBC was alerted to the fraud by its internal security... [29 Jun 2006]
The Weekly Round-Up: 24.06.05
Round-Up The affected banks are Barclays, HSBC and NatWest, according to the paper. The red top rag claims one of its undercover journalists was able to obtain a list detailing 1,000 British bank account details, with names, passwords and account numbers... [24 Jun 2005]
HSBC and Lloyds TSB head offshore to Calcutta
News HSBC and Lloyds TSB are set to open offshore back-office and contact centre operations in Calcutta (now known as Kolkata) in the Indian state of West Bengal. HSBC is moving some back-office operations to Kolkata from September while Lloyds TSB is... [27 Apr 2005]
HSBC to double offshore operations as part of $1bn cost cuts
News HSBC has warned it intends to double the size of its offshore operations to 25,000 staff in the next three years, raising job fears among UK workers. HSBC currently has around 13,000 staff already in countries such as China, India and the Philippines. [17 Mar 2005]
Voice recognition to replace costly call centres
News Martyn Hart, chairman of the NOA, said HSBC had declared its intention in a recent presentation to NOA members to try and move more services onto voice recognition. The banking industry is planning on replacing many call centre operations with self... [06 Jan 2005]
Offshoring: How to deal with customer backlash
Comment HSBC, which last month announced some 3,500 jobs are to leave the UK, looks set to be the first target. The threat of a backlash against offshore outsourcing of IT and call-centre work to countries such as India has tended to focus primarily on the... [05 Jul 2004]
Leader: Crossed lines on call centre debate
Leader One company currently being attacked for 'taking our jobs' by irate Britons is HSBC. The general level of call centre care in the UK has been poor since long before the spectre of offshoring came along and yet now in some quarters a criticism of UK... [21 Jun 2004]
HSBC ships more work overseas as part of 3,500 jobs "cull"
News Hundreds of IT and call centre positions will be lost in the UK as part of 3,500 job cuts by HSBC Bank. Call centre work will be moved to India and Malaysia with 500 jobs moving to HSBC's operations there. [18 Jun 2004]
Lloyds TSB in £1bn IT megadeal talks with IBM
News Since then Lloyds TSB and the union have followed the example set by Barclays and HSBC and set out an agreement on how staffing and redundancy issues in future offshore outsourcing projects will be dealt with. [24 May 2004]
Cheat Sheet: Offshoring
Cheat Sheet The first well-known UK names to embrace the Indian offshore model were HSBC and British Airways, which set up their own offshore development centres in India. There's the 'captive' route where a UK firm will set up its own offshore operation but... [11 May 2004]
HSBC to double Indian software staff to 1,000
News HSBC is to double the number of staff at its Indian software centre to 1,000 within the next 12 months but the bank has admitted it is also looking at alternative offshore locations. According to reports in India's business newspapers, HSBC will... [29 Apr 2004]
