hsbc in india
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Photos: Discover high-tech India
Photo HSBC is just one of the large international banks to have a presence in Hitec City. Tidel Park, pictured here, is the largest software park in India. Bangalore is India's most famous offshore location but the city of Hyderabad is also one of the... [28 Apr 2008]
India - the inside track on outsourcing
News A host of household names - Aviva, HSBC and Tesco among them - have set up their own operations in India and many more have outsourced parts of their IT support or even offshored whole business processes such as accounting or HR. [05 Mar 2007]
RE:Viewing 2006: The year in financial services
News In June HSBC suffered a high-profile security breach at its offshore data processing unit in Bangalore which led to £233,000 being stolen from the accounts of a small number of UK customers. Along with the standard deals - this year coming from the... [19 Dec 2006]
Re:Viewing 2006: The year in outsourcing
News HSBC, for example, is opening a new 2,000 seat facility in Kolkata and a software development centre in Hyderabad. 2006 in the outsourcing world was once again about India but increasingly also China, as the geographical boundaries became ever more... [11 Dec 2006]
Rising wages forcing companies to look beyond India
News But that contrasts with high street bank HSBC, which is ramping up its offshore presence in India with a new centre in Kolkata for 2,000 staff and a software development facility in Hyderabad. Skills shortages and rising wages in India will... [01 Dec 2006]
HSBC ramps up Indian outsourcing presence
News HSBC is expanding its offshore outsourcing operations in India with a new BPO facility in Kolkata (formerly known as Calcutta) and a software development centre in Hyderabad. HSBC's general manager and country head for India, Naina Lal Kidwai, said... [24 Nov 2006]
Indian call centre security breaches exposed
News Mehta said in the case of recent high-profile incidents of Indian call centre security breaches - such as HSBC - the criminals were identified and arrested within three weeks and are now awaiting trial. [05 Oct 2006]
Arrest made over HSBC Indian call centre theft
News HSBC was alerted to the fraud by its internal security systems, which discovered that confidential account information of a small number of UK customers had been accessed and leaked by a member of staff at the data processing centre in Bangalore. [29 Jun 2006]
HSBC customers hit by Bangalore breach
News Fears of the security of offshore business process outsourcing (BPO) operations will be heightened by reports in India claiming the HSBC employee also used false records to obtain the job at the bank. [27 Jun 2006]
Bank automates to boost customer service
Case Study HSBC will be building a Centre of Excellence for BPM in both Chicago and India. Banking giant HSBC is updating the workflow automation system it is using, in order to get customer queries answered quicker. [06 Feb 2006]
CIOs still excluded from the boardroom
News Yet that remains a very low number and in Europe the figure is only seven per cent with examples in the UK including HSBC, Marks & Spencer and Vodafone. That contrasts sharply with companies in some of the emerging technology markets in the Asia... [19 Oct 2005]
Mumbai floods - disaster recovery plans tested
News The CitiBank, ICICI, HSBC and the Reserve Bank of India are all reported to have experienced problems with ATM networks. The company failed to respond to requests for comment on how its backend systems and call centres had dealt with the floods, as... [01 Aug 2005]
Time crisis: Ex-employee sets up support site
News The move comes just days after the company collapsed after defaulting on loans from HSBC. Customers of Granville can still get support from the Granville technical support group, which is based in India but calls cost £1 per minute. [01 Aug 2005]
The Weekly Round-Up: 24.06.05
Round-Up The affected banks are Barclays, HSBC and NatWest, according to the paper. Doubtless a Sun reader suspicious of 'sending our jobs to India' would far rather read about dishonest Indians than dishonest Brits but unfortunately there is good and bad... [24 Jun 2005]
HSBC and Lloyds TSB head offshore to Calcutta
News Both HSBC and Lloyds TSB have gone public about their plans to offshore thousands of jobs to cheaper overseas locations such as India. HSBC and Lloyds TSB are set to open offshore back-office and contact centre operations in Calcutta (now known as... [27 Apr 2005]
