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Rising wages forcing companies to look beyond India
News Skills shortages and rising wages in India will increasingly force UK businesses to look at alternative offshore outsourcing locations, according to the National Outsourcing Association (NOA). Almost two-thirds (60 per cent) of respondents to an... [01 Dec 2006]
Voice recognition to replace costly call centres
News Martyn Hart, chairman of the NOA, said HSBC had declared its intention in a recent presentation to NOA members to try and move more services onto voice recognition. The banking industry is planning on replacing many call centre operations with self... [06 Jan 2005]
Offshoring: How to deal with customer backlash
Comment This is all backed up by the UK's National Outsourcing Association (NOA), which warns against offshoring decisions being driven by short-term cost-cutting. Martyn Hart, chairman of the NOA, said: "There's no denying that cost is the primary driver... [05 Jul 2004]
India will be IT 'superpower' by 2006
News Martin Roxburgh, co-founder of the NOA, warned that companies need to think strategically and in line with wider business process change when looking at offshore outsourcing and avoid short-term tactical decisions that have a higher risk of failure. [24 Jul 2003]
