hub, oracle and customer Articles, Videos, Photos and Opinions

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silicon.com > Management > CIO Insights

Poor CRM failing customers

Customer expectations don't match the reality? Read more

Mar 7, 2008

silicon.com > White Papers > Data Management > Data Infrastructure

Oracle Customer Data Hub: Four Steps to Customer Insight

Oracle Customer Data Hub: Four Steps to Customer Insight

Oracle has developed an innovative customer data management product called the called the Oracle Customer Data Hub that Read more

Jan 31, 2009

silicon.com > White Papers > Desktops, Laptops and OS > Desktop Client OS

Pep Boys Revs Up Customer Service With an IBM and Oracle Retail Solution

Pep Boys Revs Up Customer Service With an IBM and Oracle Retail Solution

Faced with eroding customer loyalty and aging technology, Pep Boys needed to transform its retail systems to improve the Read more

Apr 1, 2009

silicon.com > White Papers > IT Management > Business Functions

Co-Operative Group Re-Launches Membership Using Single View of Members to Deliver Information-Driven Service

Co-Operative Group Re-Launches Membership Using Single View of Members to Deliver Information-Driven Service

Co-operative Group wanted to automate contact center operations for new group-wide membership scheme that handles 15,000 Read more

Jul 30, 2009

silicon.com > White Papers > Data Management > Data Infrastructure

Harvard Pilgrim Health Care Improves Visibility and Extends Reporting With Integrated Financial System

Harvard Pilgrim Health Care Improves Visibility and Extends Reporting With Integrated Financial System

Harvard Pilgrim Health Care, Inc. wanted to integrate disparate financial systems - resulting from rapid growth through Read more

Nov 19, 2009

silicon.com > White Papers > Enterprise Applications > Customer Management

Domino Printing Gains Single, Consistent, Global View of Customers for Consolidated Business Management

Domino Printing Gains Single, Consistent, Global View of Customers for Consolidated Business Management

Domino Printing Sciences Plc provides coding and printing solutions for variable data such as "Best before" dates, barco Read more

Sep 5, 2007

silicon.com > White Papers > IT Management > IT Budgeting

Reducing Returns Fraud While Delivering a Superior Shopping Experience

Reducing Returns Fraud While Delivering a Superior Shopping Experience

Returns management strategy should be flexible enough to treat each type of customer differently. A real-time, cross-cha Read more

Nov 7, 2007

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