icm
RSS icmUK youths going mobile web crazy
News Mobile social networking is also popular with many gadget-owning Brits, the survey conducted by ICM Research and the London School of Economics (LSE) for mobile operator Vodafone has found. ICM Research and the LSE said 3G has been oiling the... [17 Jul 2008]
Managing Internal Controls: The Path to Ongoing Sarbanes-Oxley Compliance
White Paper This paper examines SOX maintenance and the role that ChannelFlex's Internal Control Management (ICM) Application plays in enabling the cost effective management of SOX. The ICM application includes a complete control model adapted from Ernst & Young. [09 Jul 2008]
Security Best Practices Guide for ICM and IPCC Enterprise & Hosted Editions
White Paper This paper describes security hardening configuration guidelines for Cisco ICM Software Release 7.0(0) on Windows Server 2003. The term "ICM software" includes IP Contact Center (IPCC) Enterprise and Hosted Editions, System IPCC, and ICM Enterprise... [31 May 2008]
Workers, wi-fi and coffee shops: The perfect blend
News The ICM survey was commissioned by BT to mark the launch of BT Openzone wi-fi going live in more than 330 Caffè Nero coffee shops across the UK. A quarter of workers now take advantage of wi-fi hotspots, working remotely from a coffee shop at least... [07 Apr 2008]
Cisco Unified Intelligent Contact Management Reduces Outsourcing Costs by Improving Contact Center Management and Support
White Paper This result was achieved by a newly designed implementation of a Cisco Customer Voice Portal, Cisco Pre-Routing features, and a Cisco ICM-to-ICM system link to handle inbound calls for Linksys, a division of Cisco. [04 Mar 2008]
How Cisco IT Integrated Web Collaboration Into the Technical Assistance Center
White Paper Cisco TAC has implemented several contact center software solutions, including Cisco Web Collaboration Option, Cisco Media Blender, and Cisco Intelligent Contact Management (ICM) software. Given the importance of network reliability to businesses... [04 Mar 2008]
How Cisco IT Migrated Call Centers to IP Contact Center
White Paper One goal of this plan was to use Cisco network and call processing technologies: the Cisco Intelligent Contact Management (ICM) system and, in a later phase, the Cisco IP Contact Center (IPCC) solution. [04 Mar 2008]
ID cards? One in four says no!
News But while 50 per cent said the cards were a bad idea in the ICM poll, 47 per cent of those questioned still thought they were a good idea. According to the ICM poll, 25 per cent of those surveyed thought it was a "very bad" idea - up from 17 per... [06 Feb 2008]
IT Services Company Expands and Virtualises Its Business Continuity Capability
White Paper Responding to market demand ICM decided to open its twelfth and largest business continuity centre in Essex. To meet its business plans ICM needed the voice and data infrastructure to be installed within tight timescales. [10 Jan 2008]
Cisco Customer Contact Solution Guide
White Paper Cisco ICM Enterprise Edition Cisco ICM Hosted Edition The Customer Interaction Network is a distributed, IP-based customer service infrastructure that comprises a continuously evolving suite of innovative, multi-channel services. [12 Dec 2007]
Frigoglass Accelerates Financial Reporting and Enhances Sales Analysis
White Paper Frigoglass is the world's leading manufacturer and solutions provider of Ice Cold Merchandisers (ICM), with operations in 14 countries across Western and Eastern Europe, Africa, India, China, and Indonesia. [05 Nov 2007]
Photos: Nasa deploys NAS Storage
The centre for aeronautical flight research, based at Edwards Air Force Base, required a high-performance storage system and opted for an Exanet ExaStore-ICM cluster on top of IBM hardware. Clustered storage specialist Exanet has announced that... [27 Jul 2007]
Security Best Practices for Cisco Intelligent Contact Management Software Release 6.0(0)
White Paper This document describes security hardening configuration guidelines for Cisco ICM software Release 6.0(0) in the Microsoft Windows 2000 Server environment. The term "ICM software" includes: IP Contact Center (IPCC) Enterprise Edition and ICM... [25 Jul 2007]
Cybernetics Approach to Sales Incentive Compensation Management
White Paper This paper elaborates the cybernetics approach to understand Sales ICM, providing a 360 degree view of the same as a business system. It gives an insight into feedback loops that are crucial for the improvement, evolution and success of the Sales... [13 Jul 2007]
Integrated Customer Management: Adapt or Perish
White Paper Integrated Customer Management (ICM) is a new way of doing business, whereby one can be equipped to evolve and adapt throughout the long term. This level of integration can only be achieved by the equal emphasis on all three elements of ICM... [13 Apr 2007]
