inbound
RSS inboundTotem Automates Order Processing and Provisioning With BMC Remedy
White Paper Totem Communications is the largest independent inbound voice specialist in the United Kingdom. The company wanted to update their billing systems as soon as a service is turned on so they can capture all revenues that are due. [11 Jul 2008]
Unified Communications: What, Why and How? - What Value Can Unified Communications Bring to Your Enterprise?
White Paper By integrating various forms of communications, such as voice, video, instant messaging, conferencing, presence and voicemail, individuals and groups can more effectively control and manage their inbound and outbound communications sessions. [11 Jul 2008]
Automatic Generation of IPSec/VPN Security Policies in an Intra-Domain Environment
White Paper The security treatment (e.g.deny, allow or encrypt etc.of all inbound or outbound traffic will be determined by the security policies, and thus it is critical for policies to be specified and configured correctly. [10 Jul 2008]
Firewall & Proxy Specifications
White Paper The term "Inbound" indicates traffic passing into the subscriber's network from the reservation system. This paper outlines configuration changes that may be required by a firewall administrator to allow Galileo's Focalpoint, Viewpoint and Galileo... [10 Jul 2008]
The Use and Usability of Direction-Based Filtering in Firewalls
White Paper However, most firewalls are also capable of filtering based on a packet's direction: which network interface card the packet is crossing, and whether the packet is crossing the interface from the network into the firewall (''Inbound'') or vice... [10 Jul 2008]
Top Service Made in Halle/Saale - A High-Performance Package Designed by Avaya-Tenovis for the Call Center Dr. Hirsch Dialog & Service
White Paper The Communication Center that was opened in 2002 offers small and medium-sized companies a wide spectrum of services ranging from simple call center functions, such as inbound and outbound telephony, to profession-al information research, e-mail... [09 Jul 2008]
Avaya Interaction Center Outbound Contact Management - Inbound-Outbound Agent Blending
White Paper This white paper describes the inbound-outbound Agent Blending feature of Outbound Contact Management (Outbound Contact) in Avaya Interaction Center. Agent Blending is not about mixing the work as much as it is about mixing the workers between the... [03 Jul 2008]
Inbound Campaign Execution Framework
White Paper Inbound call centers being most vulnerable cost operation have passed through various experimentations. The approach is crystal clear, cross sell and up sell through inbound call centers. This paper explains opportunities and uniqueness associated... [03 Jul 2008]
Transforming an Inbound Voice Process Through Effective Outsourcing
White Paper The company chose Progeon as the only vendor for providing the inbound call centre services because it satisfied each one of their selection criteria, and more. One of the largest telecom services providers in the world was grappling with managing... [03 Jul 2008]
Buying Inbound Call Center Technology
White Paper As catalog call centers utilize inbound, outbound and e-commerce capabilities, performance and profitability take on even greater importance. With widely varying patterns for inbound (voice and e-commerce transactions) and outbound calling, buying... [03 Jul 2008]
A Safe Commerce Blueprint, Securing Your Inbound Supply Chain
White Paper Three risks threaten the stability of America's ports and commercial infrastructure. Terrorism, Government reaction and Resulting commercial viability. The critical requirement for any safe commerce initiative is to introduce a high degree of... [03 Jul 2008]
Breaking the Size Barrier: the Network Based Call Centre Opportunity Among SMEs
White Paper Handling large numbers of inbound and outbound calls gives many SMEs headaches. And for SMEs, ‘large’ is a relative term - for a company with only one telephone line, two simultaneous inbound calls is too many. [03 Jul 2008]
Electronic Routing Guides
White Paper The management of inbound logistics represents the next significant strategic initiative for leading companies. Managing the costs of moving goods through the supply chain is a huge challenge for shippers and consignees. [03 Jul 2008]
Avaya CRM Solutions Individual Service Management
White Paper Individual Service Management personalizes the routing of inbound calls, based on customer segment needs and previous customer experiences. Unlike ordinary call routing solutions, the Individual Service Management application can be implemented... [03 Jul 2008]
Pocket PC Phone Edition Solution Can Streamline Miami Customs Inspections
White Paper Customs officers inspect inbound aircraft and sea vessels at more than 300 international air and seaports of entry, fighting to halt the smuggling of narcotics into the United States. U.S. Customs officials at Miami International Airport needed to... [03 Jul 2008]
