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Cheat Sheet: Outsourcing
Cheat Sheet Conversely the Western companies, who have set up extensive offshore operations in recent years, have started to offer more of the low-cost, simple IT service delivery deals that were initially favoured by the Indian IT... [11 Sep 2009]
Who will hold the offshoring crown in 2020?
News You will also find a few of the Indian top tier companies, in the BPO and on IT services space, among the world's top ten - if you project their growth rates out. But today the new... [14 Aug 2009]
BPO - The India Advantage
White Paper Growth in real terms however accelerated only after the Indian government liberalized the telecommunications sector in the late 1990s, allowing private participation in critical areas such as international long distance... [14 Jul 2009]
Satyam feeling 'bullish' with new governance
News The newly-minted Mahindra Satyam - after the successful bid by Indian services giant Tech Mahindra - has tweaked its model of governance, which had been a "perceivable flaw", said Vineet Nayyar, executive vice chairman... [06 Jul 2009]
Outsourcing Models: Aligning Sourcing Strategy to Business Objectives
White Paper Perhaps the rapidly growing Indian IT and BPO industry that is recording revenues upwards of $ 35 billion to $ 40 billion a year makes it sound like projects are simply sent offshore. The term 'Offshore... [04 Jul 2009]
Revealed: Secrets to outsourcing success
News AGS stepped back from running its own offshore operations last year, selling its five captives to Indian outsourcer WNS, which will use the captives to provide a range of insurance, accounting, customer and other support... [01 May 2009]
Recession bringing offshored work back to UK
News However, in 2006 it brought part of its household insurance processing back to the UK and last year also agreed a deal to sell its in-house offshore operations, known as captives, to Indian outsourcer WNS. [28 Apr 2009]
Crunch bunch can't get enough of cheap BPO
News According to Gartner, Indian companies' share of the BPO market is set to double between 2008 and 2010. North America and the UK have shown the strongest growth for Indian... [21 Apr 2009]
Banks ditch offshorers for own techies abroad
News Increased regulatory scrutiny, failure of offshorers to deliver and the recent revelations of a £1bn fraud at Indian outsourcer Satyam are making banks wary about trusting outside companies to handle their information. [10 Mar 2009]
Thanks for holding: Customer service gets automated
Comment Many Indian IT services outsourcing companies, which got a start by doing paid-by-the-hour projects, have moved up the chain to provide higher-value consulting services. With a bulk of its operations in Bangalore and... [27 Nov 2008]
Infosys posts strong Q2 results
News Indian trade body the National Association of Software and Service Companies (Nasscom) warned in September that the continuing "turmoil" in the US financial markets would be likely to have a negative effect on... [13 Oct 2008]
Leading an Indian giant through a downturn
Comment What will it take to lead an Indian IT company through the coming economic downturn? He is able to reel off the numbers about his company and the Indian IT industry without any hesitation. Azim Premji,... [17 Sep 2008]
Indian outsourcers haemorrhaging staff
News The BPO industry is a critical sector in the Indian economy, worth $11bn and employing more than two million people. Indian outsourcers are facing record staff turnover according to a... [05 Sep 2008]
India: Low-cost, high-tech hub
News Both Indian and multinational companies are utilising India's talent pool for developing low-cost products. Indian captives are today a major source of innovations. In addition, the requirements of the... [06 Aug 2008]
Aviva strikes $1bn BPO deal
News The world's fifth largest insurance group, owner of Norwich Union, struck an eight-year deal with Indian outsourcer WNS Global Services to run its business process outsourcing operations. WNS, a former offshore offshoot... [11 Jul 2008]
