indian, call, centres and bangalore Articles, Videos, Photos and Opinions

Showing results 1 to 10 of 167

silicon.com > Technology > IT Services

Norwich Union 'still committed to offshoring'

Despite handful of jobs returning to the UK... Read more

Jan 30, 2007

silicon.com > Technology > IT Services

Apple expands with Bangalore call centre

Helping to support "millions of new customers"... Read more

Mar 10, 2006

silicon.com > Management > CIO Insights

Indian call centre agents drilled by former UK teachers

Indian call centre agents drilled by former UK teachers

We're thinking 'The Prime of Miss Jean Brodie' - only at call centres Read more

Aug 19, 2003

silicon.com > Management > CIO Insights

Specsavers boosts customer vision with CRM system

Specsavers boosts customer vision with CRM system

Case study: Call centre sees one view of customer Read more

Jan 4, 2008

silicon.com > White Papers > Software and Web Development > Software Development Tools

Creating a Virtual Call Centre Using IP Technology

Creating a Virtual Call Centre Using IP Technology

Land Information New Zealand (LINZ) The management of geographically dispersed staff, a single service management scenar Read more

Jan 11, 2008

silicon.com > White Papers > Software and Web Development > Software Development Tools

NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity

NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity

The New Zealand Automobile Association (NZAA) needed to implement a new communications platform after Avaya ended suppor Read more

Jul 2, 2008

silicon.com > Management > Public Sector

Hackney Council in £1.9m IT overhaul

Better contact with tenants Read more

Aug 15, 2008

silicon.com > White Papers > IT Management > User Satisfaction

HelpDesk: With Touchpaper, the Post Gets Delivered!

HelpDesk: With Touchpaper, the Post Gets Delivered!

As the subsidiary of Deutsche Post AG (German Post Office), Deutsche Post Customer Service Center GmbH offers various se Read more

Sep 2, 2008

silicon.com > White Papers > Desktops, Laptops and OS > Client System Hardware

Red Hat Drives Desktop Cost Savings for Europcar

Red Hat Drives Desktop Cost Savings for Europcar

As one of the world's leading car rental companies, Europcar has a network of over 2,600 branches across 118 countries, Read more

Sep 11, 2008

silicon.com > Management > Public Sector

Police fraud centre ready for takeoff

Police fraud centre ready for takeoff

Call the cyber cops Read more

Oct 2, 2008

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