indian call centres
Aviva strikes $1bn BPO deal
News The world's fifth largest insurance group, owner of Norwich Union, struck an eight-year deal with Indian outsourcer WNS Global Services to run its business process outsourcing operations. It is understood that some areas of work, such as property... [11 Jul 2008]
Photos: Discover high-tech India
Photo The nine-floor Deccan Park facility stands on an 11-acre site and has been set up with an estimated investment of 15bn Indian Rupees (approx £187m) with recreation and sporting facilities, which houses more than 2,200 employees. [28 Apr 2008]
The rise and rise of the Asian tech empire
AS Analysis Standing at 17 is Nandan Nilekani, CEO and co-founder of Indian IT service giant Infosys. He's up from 40 in last year's poll and for the first time seems to have put some distance between himself and the well-known leaders of TCS and Wipro, the... [12 Oct 2007]
Photos of the month - March 2007
Photo From the pretender of Indian tech cities to the established boom town, our India special report moved from Pune to Bangalore. Jobs in call centres and BPO operations are well paid and sought after, and the employee attrition rates can be high with... [02 Apr 2007]
Norwich Union tightens up Indian offshore security
News Norwich Union has tightened up security at its Indian call centres following a review of its offshore operations. The UK insurance company conducted a review of procedures at its Indian operations last year and an internal report has recommended... [26 Mar 2007]
BPO operations head into rural India
News Indian services companies are opening business process outsourcing (BPO) operations in rural villages as a way of keeping down costs for customers while bridging the digital divide in the country. With the growth of the IT industry some Indian... [09 Mar 2007]
Indian offshore call centres 'not doomed'
News While last week Lloyds TSB became the latest company to decide to reduce its use of Indian call centres, earlier this week Barclaycard announced it is moving more work to Mumbai and Datamonitor contact centre outsourcing analyst Peter Ryan said it... [08 Mar 2007]
Photos: Hyderabad's tech parks
Photo Earlier this month silicon.com's Steve Ranger visited Hyderabad, Mumbai, Pune and Bangalore to investigate the Indian technology industry. Jobs in call centres and BPO operations are well paid and sought after - but employee attrition rates can be... [07 Mar 2007]
Data thieves facing two years in prison
News He stressed the international nature of the problem, citing the recent Channel 4 Dispatches programme which revealed criminal gangs selling UK credit card and passport details from Indian call centres. [07 Feb 2007]
Confessions of a credit card fraudster
News Last October a Channel 4 documentary revealed that UK credit card and passport details are available for purchase from several Indian call centres. T' said he obtained credit card details through contacts working in call centres or for retailers... [01 Feb 2007]
RE:Viewing 2006: The year in financial services
News And in October, data security worries were again raised by a Channel 4 Dispatches programme which revealed the ease with which customer information can be purchased from Indian call centres. Outsourcing, security and compliance once again dominated... [19 Dec 2006]
Data security top priority in BPO
News Nigel Roxburgh, research director at NOA, said the increased publicity surrounding data security in offshoring, such as Channel 4's recent Dispatches programme revealing data theft in Indian call centres, has played a role in raising concerns. [15 Dec 2006]
Re:Viewing 2006: The year in outsourcing
News In response to the offshoring backlash, this year a couple of companies opted to ditch the use of Indian call centres and bring the work back to the UK. The 'big three' Indian IT giants - Infosys, Tata Consultancy Services (TCS) and Wipro - posted... [11 Dec 2006]
Rising wages forcing companies to look beyond India
News Recent data security incidents at Indian call centres will also stop financial institutions offshoring there in the short and medium term, according to a third of the survey respondents. Online insurance company eSure revealed plans last week to... [01 Dec 2006]
eSure brings Indian call centre work back to UK
News Online insurance company eSure will bring its offshore call centre work in India back to the UK from February next year.eSure started using offshore Indian call centres in 2004 and currently has 100 agents with an unnamed third-party provider in... [27 Nov 2006]
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