You are here: silicon.com > Tags

57 stories on

infra

Sort by: Date | Relevance


Southampton City Council Streamlines Procurement Process and Meets Service Level Agreements With Infra Software

whitepaper More recently, the Council has implemented a change management system from Infra. The council now has 130 users of Infra - 50 at any one time - based at 95 different locations across the city. Since the success of the Infra Change Management...

Tags: service level management, management solution, city, delivery

[10 Apr 2008]

University of Auckland Chooses Infra for ITIL Based Service Management

whitepaper The University of Auckland, New Zealand's largest university, is using the Infra web-based application to drive its IT service management and improve IT support for the university's 3500 staff and 32,000 students.

Tags: service level management, service management, infra, library

[10 Apr 2008]

Using Siebel Application Response Measurement (SARM) With BMC Performance Manager for Siebel eBusiness Applications

whitepaper These time measurements are classified into the following categories - Web Server Time: time required for the Web server to process a request, Infra-Network Time: time required for the Web server to forward the request to the Siebel Server...

Tags: response, layer, request, siebel

[29 Oct 2007]

Fujitsu Australia Improves Efficiency and Enhances Client Service With Standardized Approach to Customer Support

whitepaper Once it had developed an organization-wide support process, Fujitsu Australia evaluated solutions from Clarify, Infra, and Peregrine before selecting Remedy. Fujitsu Australia Limited is a leading provider of information and communications...

Tags: australia, remedy, remedy help desk, desk

[06 Aug 2007]

Towards a Mobile Agent Framework for Nomad Using .NET

whitepaper Pocket PC) that support Bluetooth, Infra-red and 802.11, which are fast becoming the norm for ad hoc networks. Mobile agent systems offer a wide variety of advantages. However, most actual mobile agent systems only offer a wired connection and...

Tags: .net, microsoft .net, wired, .net

[05 Jul 2007]

Infra Software Enables LexisNexis Butterworths' Blueprint for IT Best Practice

whitepaper Infra's easy integration with key systems enabled LexisNexis Butterworths to populate a single Configuration Management database quickly and easily with user information automatically imported from Active Directory and asset information from LANDesk.

Tags: help desk, active directory, configuration management, cd rom

[01 Nov 2006]

IP Telephony Services: New Paradigm Requirements for Support Services

whitepaper In this new model, telephony runs as an application, and must operate on and interoperate with the IP network's data infra-structure and management environment. Companies are migrating from dedicated, somewhat closed systems to open environments...

Tags: high availability, telephony, ip telephony, ip network

[30 Aug 2006]

Infra Case Study: Country Energy

whitepaper The Infra 100% Web application provided a perfect fit for Country Energy's dispersed operations and distributed support model. Infra's Internet built architecture gives Country Energy flexibility and maximum efficiency from valuable IT resources...

Tags: service management, energy, country, australia

[14 Mar 2006]

Infra Case Study: Sydney 2000 Olympics

whitepaper Sydney is the first city hosting the Olympics to have created, with Infra's help, a central database of all security-related incidents occurring during the lead up to and duration of the Games. Infra Corporation met the requirements of the OPRO...

Tags: games, incidents, city, command

[14 Mar 2006]

Infra Case Study: Archer Daniels Midland

whitepaper ADM evaluated five enterprise-level service management systems, finally selecting a fully Web-based application from Infra Corporation. Archer Daniels Midland Company (ADM), incorporated in 1923, is a leading global agricultural company engaged in...

Tags: service management, agricultural, international, corporation

[14 Mar 2006]

Web-Based Tool Takes Heat Off Uni Help Desk

whitepaper Auckland University is to drop its Heat helpdesk support system in favour of Infra, a web-based system already in place at Victoria University. Price-wise, Infra and Heat are similar, but Infra was better suited to the university's Oracle environment.

Tags: heat, helpdesk, search, victoria university

[14 Mar 2006]

Delft University of Technology Choose Infra to Support ITIL Processes

whitepaper The tool ultimately selected was the Infra Incident management application developed by Infra Corporation. Founded in 1864, Delft University of Technology (TU Delft) is the oldest, largest, and most comprehensive technical university in the...

Tags: itil, infra, division, term

[09 Mar 2006]

Absolutely Positively ITIL

whitepaper The Knowledge Solutions team at Wellington City Council provides IT support to the 1,500 employees and more than 40 business units which administer New Zealand's capital city. Knowledge Solutions wanted to provide a seamless and integrated service...

Tags: city, infrastructure library, block, capital

[09 Mar 2006]

The Commonwealth Bank Delivers Exceptional Customer Service Using InfraEnterprise

whitepaper The Commonwealth Bank Group is one of Australia's largest domestic banking and financial services organisations, and the most recognised brand in the Australian financial services industry. With transaction services being heavily process based, an...

Tags: bank, financial services, reporting, delivery

[09 Mar 2006]

Internet Operations Center Case Study: Pontiac Schools-Wireless Network

whitepaper A major drawback to most programs is that each student must individually synchronize the PDA via infra-red "beaming" technology. Pontiac Schools needed to design a system to allow teachers to create/grade quizzes, pass out homework assignments and...

Tags: pda, classroom, students, numbers

[09 Feb 2006]

Sun Case Study: Mississippi Automated System Project

whitepaper Officials realized that their public safety information and communication infra-structure needed significant upgrades to provide the timely information sharing abilities the agencies required. The state of Mississippi wanted to substantially...

Tags: agencies, safety, eserver, public safety

[05 Dec 2005]

Centaurus : A Framework for Intelligent Services in a Mobile Environment

whitepaper This flexible framework allows any medium to be used for communication between the system and the portable device, including infra-red, and Bluetooth. In an age where wirelessly networked appliances and devices are becoming commonplace, there is a...

Tags: interface, protocol, portable, language

[17 Nov 2005]

What Is Bluetooth?: Technology Overview

whitepaper Bluetooth-enabled PDA's will come next and from there it is expected to penetrate many other applications currently occupied by infra-red links (optoelectronic components). Bluetooth is the codename for a technology specification for small form...

Tags: phones, links, portable, pcs

[20 Sep 2005]

Small-World Effects in Wireless Agent Sensor Networks

whitepaper This is an available for many PDAs or laptops through short range technology such as infra red devices or more recently through short range wireless technologies such as Bluetooth. Mobile users of laptops and personal digital assistants would...

Tags: laptops, peer, coverage, range

[15 Sep 2005]

Draft WGIG Issue Paper on Telecommunications Infra-Structure, Broadband Access, and Convergence With NGN

whitepaper The combination of civil works, towers, antennae and cables, coupled with the hardware and software comprising access, switches and transmission systems all combine to constitute the telecommunications infrastructure.

Tags: telecom services, transmission, demand, cables

[23 Aug 2005]

Sort by: Date | Relevance


Site Map    


Quick Sitemap Links: